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A social, interpersonal, or language skill that complements a person's technical skills.
A technical skill a person requires for a specific job.
Where Canada's economy used to be based on the products people made from raw materials through manual labour.
Today our economy is..
Use of language to persuade an audience.
study of the words and symbols we choose
study of how meaning is assigned and understood
study of how information is processed and how communications systems function
misunderstanding that results from the receiver inferring a different meaning from a message based on the different meanings of the words that are used.
the study of the use and perception of space
study of time in non-verbal communication
these are non-verbal vocal qualities of communication
tendency to reject messages based on the personal value systems
A false published statement that is damaging or injurious to a person's retuation
tendency to make false assumptions, based on limited experience, that one's own cultural or ethnic group is superior to other cultural or ethnic groups
-this includes Germany, Scandinavia, and North America
-information is explicit and detailed
-don't need much background information
-value individualism and self-assertion
-can say "no" directly
-includes cultures such as Japan, China, Korea, Arab countries
-relies heavily on nonverbal, contextual, shared culture meanings
-"we" is more valued than "i"
Non-verbal communication cues can play 5 roles in relation to verbal communication, they are?
- -telling a technician to repair "this computer" while "pointing"
- -job candidate says they're confident but don't make eye contact
- -tapping a person on the shoulder
- Accenting and complementing