Business Communications

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Author:
cjeffrey
ID:
171232
Filename:
Business Communications
Updated:
2012-09-16 16:19:55
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Chapter 1
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  1. A social, interpersonal, or language skill that complements a person's technical skills. 
    soft skill
  2. A technical skill a person requires for a specific job. 
    hard skill 
  3. Where Canada's economy used to be based on the products people made from raw materials through manual labour.

    Today our economy is..
    Knowledge based
  4. Use of language to persuade an audience. 
    rhetoric
  5. study of the words and symbols we choose
    semantics 
  6. study of how meaning is assigned and understood 
    semiotics 
  7. study of how information is processed and how communications systems function 
    cybernetics 
  8. misunderstanding that results from the receiver inferring a different meaning from a message based on the different meanings of the words that are used. 
    bypassing
  9. the study of the use and perception of space
    proxemics
  10. study of time in non-verbal communication
    chronemics 
  11. these are non-verbal vocal qualities of communication 
    paralanguage (vocalics)
  12. tendency to reject messages based on the personal value systems 
    cognitive dissonance 
  13. A false published statement that is damaging or injurious to a person's retuation 
    libel
  14. tendency to make false assumptions, based on limited experience, that one's own cultural or ethnic group is superior to other cultural or ethnic groups
    ethnocentrism
  15. -this includes Germany, Scandinavia, and North America
    -information is explicit and detailed 
    -don't need much background information 
    -value individualism and self-assertion 
    -can say "no" directly 
    low-context cultures 
  16. -includes cultures such as Japan, China, Korea, Arab countries
    -relies heavily on nonverbal, contextual, shared culture meanings
    -"we" is more valued than "i"
    high-context countries
  17. Non-verbal communication cues can play 5 roles in relation to verbal communication, they are?
    • Repetition
    •   -telling a technician to repair "this computer" while "pointing"
    • Contradiction
    •   -job candidate says they're confident but don't make eye contact
    • Regulation
    •   -tapping a person on the shoulder
    • Substition 
    • Accenting and complementing

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