Describe what is important to an organization, dictate employee behavior, and create the organization’s culture.
Ability of an instrument to measure what it is intended to measure.
Modification of the Constitution or a law; may be either formal (written) or informal (unwritten).
Detailed steps a unit, department, or team will take in order to achieve short-term objectives.
Knowledge, skills, and abilities (KSAs) and other personal characteristics that work together to produce outstanding performance in a given area of responsibility.
Type of contract negotiation based on four premises: 1) separate the people from the problem, 2) focus on interests, not positions, 3) invent options for mutual gain, and 4) insist on objective criteria
Retention of employees who engage in misconduct both during and after working hours.
Organization-wide incentive plans in which funds are made available for incentive awards based on predetermined criteria and standards.
Part of an affirmative action plan that provides a graphical presentation of the organizational units, including their interrelationships.