RMA Administrative

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bowzbabi1
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174509
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RMA Administrative
Updated:
2012-10-24 10:05:55
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  1. When scheduling and confirming travel arrangements for the physician, the medical assistant would get which of the following from the travel agent?

    A. life insurance
    B. payment 
    C. itinerary 
    D. room reservations 
    E. locum tenens 
    C. itinerary 
    (this multiple choice question has been scrambled)
  2. The recorded financial transactions in a bookkeeping or accounting system are called 

    A. ledger 
    B. trial balance
    C. superbill
    D. deducting 
    E. posting
    E. posting
    (this multiple choice question has been scrambled)
  3. Which appointment scheduling technique determines the number of patients to be seen each hour by dividing the hour by the length of the average visit?

    A. double-booking 
    B. wave
    C. cluster
    D. advance
    E. time-specified 
    C. cluster 
    (this multiple choice question has been scrambled)
  4. Which of the following filing steps includes ensuring that the appropriate people have taken action on a document before filing it?

    A. conditioning 
    B. releasing 
    C. sorting 
    D. sorting 
    E. indexing 
    A. conditioning 
    (this multiple choice question has been scrambled)
  5. Another name for a reminder file is a(n)

    A. active file
    B. retained file 
    C. inactive file 
    D. tickler file 
    E. supplemental file 
    E. supplemental file 
    (this multiple choice question has been scrambled)
  6. Which of the following terms refers to the rules or guideline that dictat day-to-day workings of the medical office?

    A. procedures
    B. guidelines 
    C. policies 
    D. commands 
    E. manuals
    B. guidelines 
    (this multiple choice question has been scrambled)
  7. The portion of salary held back from payroll checks for paying government taxes known as 

    A. federal unemployment tax act 
    B. W-4 forms 
    C. FICA
    D. withholding 
    E. annual tax returns 
    D. withholding 
    (this multiple choice question has been scrambled)
  8. In a letter written in block format, the salutation is folliwed by a 

    A. comma 
    B. semicolon
    C. period 
    D. dash 
    E. colon 
    E. colon 
    (this multiple choice question has been scrambled)
  9. Another name for a PC or personal computer is a 

    A. minicomputer 
    B. notebook 
    C. microcomputer 
    D. mainframe 
    E. calculator 
    C. microcomputer 
    (this multiple choice question has been scrambled)
  10. Which of the following are the dimensions of the envelope size most frequently used in office correspondence?

    A. four inches by nine inches
    B. ten and a half by ten and a half 
    C. threee and half inches by eight and half inches 
    D. five and a half inches by nine and half inches 
    E. four and half inches by nine and a half inches 
    E. four and half inches by nine and a half inches 
    (this multiple choice question has been scrambled)
  11. Account aging receivable

    A. is a tool to show the status of each account 
    B. involves writing off accounts that are over one year past due 
    C. means that the physician must collect the receivable on time 
    D. is not necessar in a single-physician office 
    E. involves writing off accounts that are over five years past due 
    D. is not necessary in a single-physician office 
    (this multiple choice question has been scrambled)
  12. A system used in emergency centers but not used in private practices is 

    A. cluster scheduling 
    B. modified-wave scheduling 
    C. double-booking scheduling 
    D. open-hours scheduling 
    E. time-specified scheduling 
    A. cluster scheduling 
    (this multiple choice question has been scrambled)
  13. Appointments that are anticipated to require more time should be scheduled 

    A. at the end of the hour 
    B. with another patients 10 minute time slot 
    C. at the beginning of the hour 
    D. during a 10 minute slot 
    E. never 
    C. at the beginnging of the hour 
    (this multiple choice question has been scrambled)
  14. For a tickler file to work effectively, it must be 

    A. kept in a separate area of the office
    B. located in a secure area 
    C. checked frequently 
    D. kept in file folders 
    E. organized into weekly files 
    C. checed frequently 
    (this multiple choice question has been scrambled)
  15. The "write-it-once" is a bookkeeping system also known as 

    A. balance sheet
    B. disbursement 
    C. double entry 
    D. single entry 
    E. pegboard 
    A. balance sheet
    (this multiple choice question has been scrambled)
  16. Word processing is an example of a(n)

    A. provider
    B. input device 
    C. database 
    D. server
    E. application 
    B. input device
    (this multiple choice question has been scrambled)
  17. A spreadsheet is a type of 

    A. hardware 
    B. worksheet 
    C. cover letter 
    D. patient list 
    E. work grid
    A. input device 
    (this multiple choice question has been scrambled)
  18. First-class mail is classified as 

    A. items weighing 13 ounces or less 
    B. newspapers only 
    C. items weighing 13 ounces or more 
    D. all bulk mail 
    E. only postcards 
    A. items weighing 13 ounces or less
    (this multiple choice question has been scrambled)
  19. In written communication, no matter what form is used, the most important issue to take into consideration is:

    A. the speed of the document transmitted 
    B. legal and ethical issues 
    C. lack of body language 
    D. grammer 
    E. formatting 
    B. legal and ethical issues 
    (this multiple choice question has been scrambled)
  20. Which of the following does NOT refer to a managed care organizational model?

    A. health maintenance organization 
    B. utlilization review organization
    C. preferred provider organization 
    D. double entry system 
    E. integrated delivery system 
    D. double entry system 
    (this multiple choice question has been scrambled)
  21. Which of the following terms refers to a document or other date saved on a computer?

    A. file 
    B. catalog 
    C. text box 
    D. scroll
    E. cursor 
    A. file 
    (this multiple choice question has been scrambled)
  22. Which of the following options describes the best way to fold a business letter to fit a standard size envelope?

    A.fold the letter in half vertically
    B. fold the third down first and fold the bottom third up 
    C. fold the letter in half lenghtwise 
    D. fold the letter in quarters 
    E. fold the bottom third up first and fold the top third down 
    E. fold the bottom third up first and fold the top third down
    (this multiple choice question has been scrambled)
  23. When revising the policies and procedures manual, the medical assistant needs to first 

    A. decide on a format 
    B. buy paper for the manual
    C. chose a color for the manual 
    D. talk to the physician
    E. talk to fellow employees 
    E. talk to fellow employees 
    (this multiple choice question has been scrambled)
  24. Leaving large, unused gaps in the physician's schedule is 

    A. overbooking 
    B. advance
    C. underbooking 
    D. wave 
    E. clustering 
    C. underbooking 
    (this multiple choice question has been scrambled)
  25. The correct order of filing units for Anise K. Strong-Morse (Mrs. Adam H. Morse) is 

    A. Strong-Morse, Anise K.
    B. Morse, Anise, Strong 
    C. Anise K Strong-Morse 
    D. Morse, Mrs. Adam H.
    E. Strong, Mrs. Adam H.
    A. Strong-Morse, Anise K.
    (this multiple choice question has been scrambled)
  26. What should the medical assistant do if a patient misses an appointment?

    A. document the no-show in the appointment book and in the patients chart 
    B. erase the appointment from the appointment book 
    C. notify the patient that she will be charged for the appointment 
    D.refuse to reschedule an appointment for the patient 
    E. schedule another appointment for the patient but patient must confirm 
    E. schedule another appointment for the patient but patient must confirm 
    (this multiple choice question has been scrambled)
  27. Referrals to outside physicians or specialists must be entered into the 

    A. tickler file
    B. clain report
    C. appointment book 
    D. data entry 
    E. medical records 
    E. medical records 
    (this multiple choice question has been scrambled)
  28. Which of the following is a trial balance?

    A. an accounting system 
    B. bookkeeping 
    C. accrual accounting 
    D. a daily summary 
    E. a way of checking the accuracy of accounts 
    C. accrual accounting
    (this multiple choice question has been scrambled)
  29. A new patient must provide all of the following information except 

    A. social security number 
    B. age 
    C. occupation 
    D. marital status 
    E. income 
    C. occupation 
    (this multiple choice question has been scrambled)
  30. For a medical office to run smoothly, each employee must 

    A. give patients copies of the policies and procedures manual 
    B. known where the policies and procedures manual is kept 
    C. read the policies and procedures manual 
    D. help write the policies and procedures manual 
    E. have a personal copy of the policies and procedures manual 
    C. read th epolicies and procedures manual 
    (this multiple choice question has been scrambled)
  31. Which insurance carriers would the medical assistant enter into the database?

    A. each insurance carrier that the physician accepts 
    B. the insurance that the physician offers his employees 
    C. all insurance carriers 
    D. the most popular insurance carriers 
    E. medicare and medicaid only 
    E. medicare and medicaid only
    (this multiple choice question has been scrambled)
  32. Checks and cash form a medical practice should be deposited in the bank 

    A. semi-monthly 
    B. monthly 
    C. weekly 
    D. bi-weekly 
    E. daily 
    C. weekly 
    (this multiple choice question has been scrambled)
  33. The type of scheduling where patients arrive at their own convenience is 

    A. open hours 
    B. wave 
    C. clustering 
    D. double booking 
    E. time specified 
    E. time speicifed 
    (this multiple choice question has been scrambled)
  34. When a patient receives a referral from his or her PCP to see a speciailist, the referral is given 

    A. via email 
    B. verbally over the telephone 
    C. in writing via mail
    D. verbally in the office 
    E. in writing in the office 
    D. verbally in the office
    (this multiple choice question has been scrambled)
  35. SOAP refers to 

    A. a filing system used in medical offices 
    B. method a documentation used in medical records
    C. a procedure for making medical appointments 
    D. a protocol for answering patient phone calls 
    E. a bookkeeping system used in medical offices
    B. method of documentation used in medical records 
    (this multiple choice question has been scrambled)
  36. When transcribing material from recorded dictation, what should the medical assistant do if a word is unclear?

    A. guess which word the physician intented and insert it 
    B. stop transcribing until the physician is available to clarify the word 
    C. reword the sentence so the word id no longer needed
    D. leave a blank space and wite a note to the physician 
    E. mark the space with an "x" and ask the physician later
    A. guess which word the physician intended and insert it
    (this multiple choice question has been scrambled)
  37. Cycle billing is a system of billing 

    A. completed every fourth month
    B. done by computer 
    C. completed by the 25th of the month
    D. completed by the first of the month 
    E. in which accounts are divided alphabetically for billing purpose 
    A. completed every fourth month
    (this multiple choice question has been scrambled)
  38. The term "software" means 

    A. a set of instructions
    B. palmtop 
    C. the input device 
    D. portabe hardware 
    E. tower case
    D. portable hardware
    (this multiple choice question has been scrambled)
  39. It would be appropriate to send which of the following to a patient via email 

    A. lab test results 
    B. list of medications 
    C. appointment request 
    D. follow-up information 
    E. diagnosis 
    E. diagnosis
    (this multiple choice question has been scrambled)
  40. When the medical assistant makes an appointment, to ensure she has the correct information, she should 

    A. repeat the name and phone number back to the caller
    B. ask the caller to repeat the information 
    C. say, "good-bye" and hang up
    D. tell the caller, "Have a nice day"
    E. say, "Thank you" before hanging up 
    E. say, "Thank you" before hanging up
    (this multiple choice question has been scrambled)
  41. Which of the following items facilitates communication in the medical office?

    A. policy and procedures manual
    B. data entry 
    C. patients medical records 
    D. tickler file 
    E. appointment book 
    D. tickler file 
    (this multiple choice question has been scrambled)
  42. How often should the policy and procedures manual be updates?

    A. every five years 
    B. every two years 
    C. every year 
    D. every six months 
    E. every month 
    E. every month
    (this multiple choice question has been scrambled)
  43. When preparing business correspondence, the first stop is to 

    A. use language that is easy to understand 
    B. compose a rough draft 
    C. organize key points to be addressed 
    D. start writing 
    E. choose a letter format
    E. choose a letter format
    (this multiple choice question has been scrambled)
  44. A modem is 

    A. used to click on an item 
    B. used to transfer information 
    C. a keyboard 
    D. a CD-ROM
    E. a cursor 
    E. cursor 
    (this multiple choice question has been scrambled)
  45. Before scheduling an appointment with a specialist, the medical assistant must 

    A. obtain an order from the physician for the exact procedure to be performed 
    B. ask the patient if she would rather schedule the appointment 
    C. determine who will be with the patient at the time of procedure 
    D. determine the day and time the procedure must be performed 
    E. talk with the patient to find convenient appointment times 
    D. determine the day and time the procedure must be performed
    (this multiple choice question has been scrambled)
  46. The process of converting descriptions of diseases, injuries and procedures into numberical designations is termed 

    A. charge slip
    B. coding 
    C. subrogation 
    D. claims 
    E. superbill 
    B. coding
    (this multiple choice question has been scrambled)
  47. Which of the following forms of documentation makes it easiest for the physicians to follow a patients progress and treatment?

    A. SOAP 
    B. block format 
    C. POMR
    D. typed process note 
    E. writing in longhand 
    D. typed process note 
    (this multiple choice question has been scrambled)
  48. Which of the following choices describes time specified scheduling?

    A. patients are seen on a first-come, first-seen basis 
    B. patients arrive at the top of the hour
    C. patients are scheduled all day long at regular specified intervals 
    D. appointments are double booked 
    E. one appointment is made for every hour 
    E. one appointment is made for every hour 
    (this multiple choice question has been scrambled)
  49. Which of the following actions should the medical assistant take if a medical record is misplaced?

    A. say nothing 
    B. start a new file 
    C. procedd as if the chart can be located 
    D. duplicate the information 
    E. try to recreate the original file 
    D. duplicate the information 
    (this multiple choice question has been scrambled)
  50. Which postal class would the medical assistant use to send a monthly newsletter to all patients in the practice?

    A. second class
    B. first class 
    C. bulk mail 
    D. third class 
    E. priority mail 
    A. second class
    (this multiple choice question has been scrambled)
  51. The term "debit" means

    A. charge 
    B. total 
    C. subtract 
    D. balance 
    E. subtotal 
    A. charge
    (this multiple choice question has been scrambled)
  52. The body of an email communication should 

    A. be written without any capital letters
    B. be written in italic using bold nad color for emphasis 
    C. be written in capital letters 
    D. be brief and to the point 
    E. provide all available background information on the topic
    E. provide all available background information on the topic
    (this multiple choice question has been scrambled)
  53. Under which of the following systems are two patients scheduled for the same appointment time?

    A. wave scheduling 
    B. modified scheduling 
    C. double booking 
    D. modified wave
    E. open scheduling 
    C. double booking
    (this multiple choice question has been scrambled)
  54. Referrals are given to which of the following patients?

    A. HMO insurance patients who need to see a specialist 
    B. only POS insurance patients who need to see a specialist 
    C. all patients who need to see a specialist 
    D. uninsured patients who need to see a specialist 
    E. PPO insurance patients who need to see a specialist 
    A. HMO insurance patients who need to see a specialist 
    (this multiple choice question has been scrambled)
  55. Computers are used in the medical office to 

    A. verify appointments 
    B. locate files
    C. schedule appointments
    D. diagnose patients 
    E. take vital signs 
    C. schedule appointments 
    (this multiple choice question has been scrambled)
  56. The billing schedule is often determined by 

    A. thre size of the medical practice 
    B. how many employees do the billing 
    C. what type of physicians are in the medical office 
    D. when the physician wants the billing cycle to make place 
    E. the number of physicians in the group 
    E. the number of physicians in the group
    (this multiple choice question has been scrambled)
  57. All money owed by the practice to other businesses is called 

    A. debits 
    B. charges 
    C. accounts payable 
    D. accounts receivable 
    E. owner's equity 
    C. accounts payable
    (this multiple choice question has been scrambled)
  58. The most impotnt piece of equipment in the medical office is the 

    A. paper shredder 
    B. telephone 
    C. fax machine 
    D. stethoscope 
    E. x-ray machine 
    A. paper shredder
    (this multiple choice question has been scrambled)
  59. Flexible office hours occur most often 

    A. in primary care physicians offices 
    B. in group practices 
    C. in single physician practices 
    D. in hospitals
    E. the specialists offices 
    B. in group practices 
    (this multiple choice question has been scrambled)
  60. POMR is the abbreviation for 

    A. patient-oriented medical report
    B. problem-orientated medical records
    C. program- oriented medical record 
    D. problem-oriented medical record 
    E. patient-orientated medical record 
    E. patient-oriented medical record
    (this multiple choice question has been scrambled)
  61. Petty cash may be used 

    A. for paing an invoice for supplies ordered 
    B. for paying the electric bill for the medical facility 
    C. for paying minor incidental expenses 
    D. only in emergenices 
    E. only by the physician 
    C. for paying minor incidental expenses 
    (this multiple choice question has been scrambled)
  62. After opening the mail, a medical assistant should 

    A. put it aside until the patients are gone 
    B. read the mail for importance 
    C. put it in a folder to deliver later 
    D. date-stamp the letter 
    E. give it to the physician immediately 
    A. put it asie until the patients are gone 
    (this multiple choice question has been scrambled)
  63. When removing a medical chart form the file cabinet, which of the following items should the medical assistant put in its place?

    A. a sticky note 
    B. another patients charts 
    C. a process note with the medical assistants name 
    D. an outguide 
    E. an empty folder 
    A. a sticky note 
    (this multiple choice question has been scrambled)
  64. When a patient has to cancel an appointment, the medical assistant should

    A. remind the patient of the importance of appointments 
    B. try to reshedule the appointment 
    C. ask the physician if it is okay for the patient to cancel
    D. ask the patient to call back 
    E. say "Thank you" and hang up
    B. try to reschedule the appointment 
    (this multiple choice question has been scrambled)
  65. Which of the following items is a collection of records created and stored on a computer?

    A. hard copy 
    B. database 
    C. cursor 
    D. scanner 
    E. internet 
    B. database 
    (this multiple choice question has been scrambled)
  66. The motherboard of a computer is 

    A. the memory 
    B. the operating system 
    C. the hard disk drive 
    D. the main circuit board 
    E. the flash drive 
    D. the main circuit board 
    (this multiple choice question has been scrambled)
  67. The patient pays a copayment 

    A. upon receiving a bill from the medical office 
    B. in advance of the visit to the medical office 
    C. while in the exam room 
    D. after seeing the physician 
    E. before being seen by the physician 
    E. before being seen by the physician 
    (this multiple choice question has been scrambled)
  68. Which of the following is the most secure way to mail something through the United Stated Postal Service?

    A. priority mail 
    B. First Class mail 
    C. Registered mail 
    D. Certified mail 
    E. Insured mail 
    C. registered mail
    (this multiple choice question has been scrambled)
  69. The pegboard system provides control over 

    A. charge slips 
    B. collections only 
    C. collections, payments and charges 
    D. third-party payments 
    E. payments and charges 
    C. collections, payments and charges 
    (this multiple choice question has been scrambled)
  70. The medical assistant shoul answer the telephone 

    A. by the fourth ring 
    B. by the second ring 
    C. as soon as possible 
    D. by the fifth ring 
    E. bt the third ring 
    E. by the third ring
    (this multiple choice question has been scrambled)
  71. If the medical office has a patient who is always late for appointments, the best time to try to book this patient is 

    A. at the beginning of the day 
    B. right after lunch 
    C. never (do not schedule) 
    D. in the middle of the day 
    E. at the end of the day
    B. right after lunch
    (this multiple choice question has been scrambled)
  72. Wave scheduling works best when used in which of the following types of offices? 

    A. large medical facilties 
    B. two-physician practices 
    C. urgent care facilities 
    D. one-physician practices 
    E. specialist offices 
    C. urgent care facilities 
    (this multiple choice question has been scrambled)
  73. Which of the following systems divides the patients of a practice into groups and bills each group at a different time of the month?

    A. past due 
    B. cycle billing 
    C. account aging 
    D. mothly billing 
    E. wave scheduling 
    C. account aging 
    (this multiple choice question has been scrambled)
  74. How frequently should the medical assistant renew oncall repair service contracts?

    A. every two years 
    B. every six months 
    C. every five years 
    D. every year 
    E. every three months 
    D. every year
    (this multiple choice question has been scrambled)
  75. On an envelope, the return address for the sender should always be places in the 

    A. middle on the left side 
    B. lower left corner 
    C. lower right corner 
    D. center of the envelope 
    E. upper left corner 
    E. upper left corner 
    (this multiple choice question has been scrambled)
  76. Which of the following terms refers to the actual daily recording of the accounts or business transactions of the medical office? 

    A. charges 
    B. bookkeeping 
    C. pegboard 
    D. day sheets 
    E. account receivable 
    E. account receivable 
    (this multiple choice question has been scrambled)
  77. The physical components of a computer system include all of the following except:

    A. keyboard 
    B. hardware 
    C. mouse 
    D. printer 
    E. software 
    E. software 
    (this multiple choice question has been scrambled)
  78. Which is the easiest and least experience type of billing for a health service facility?

    A. telephone system
    B. ledger card billing 
    C. cycle billing 
    D. superbill at time of visit 
    E. computerized mailed statement 
    D. superbill at time of visit 
    (this multiple choice question has been scrambled)
  79. It is recommended that old appointment books be kept for 

    A. one year 
    B. two years 
    C. three years 
    D. five years 
    E. ten years
    E. ten years 
    (this multiple choice question has been scrambled)
  80. A charge slip is also known as a(n)

    A. claim 
    B. HCFA-1500
    C. HCPCS
    D. superbill
    E. subrogation 
    A. claim
    (this multiple choice question has been scrambled)
  81. When scheduling the medical assistant should ask the patient the purpose of the visit 

    A. to make sure that theree is enough room on the progress note 
    B. so the medical assistant can try to double book
    C. so the doctor can prepare 
    D. to determine how much time is needed for the appointment 
    E. to determine what supplies are neeed for the visit 
    D. to determine how much time is needed for the appointment
    (this multiple choice question has been scrambled)
  82. In the ambulatory care setting, the postal class likely to be used most frequently is 

    A. express 
    B. bulk rate 
    C. first-class
    D. second class 
    E. third class
    C. first class
    (this multiple choice question has been scrambled)
  83. The claim form that is accepted by most insurance carriers is a(n) 

    A. claim register 
    B. modifiers 
    C. HCFA-1500
    D. diagnosis codes 
    E. superbill 
    C. HCFA-1500
    (this multiple choice question has been scrambled)
  84. The information entered on claims is called 

    A. medical information 
    B. demographic information 
    C. chief complaint 
    D. health history information 
    E. DRG 
    B. demographic information
    (this multiple choice question has been scrambled)
  85. Which part of a letter indicated the greeting from the sender?

    A. signature 
    B. salutation 
    C. attention line 
    D. letterhead 
    E. body 
    A. signature
    (this multiple choice question has been scrambled)
  86. Which of the following is NOT  a section of the CPT book?

    A. surgerty 
    B. evaluation and manaement 
    C. anesthesia 
    D. pathology and lab 
    E. gynecology
    B. evaluation and management
    (this multiple choice question has been scrambled)
  87. Which of the following types of incoming mail should the medical assistant attend to first?

    A. physicians personal mail 
    B. priority mail 
    C. registered mail
    D. insurance payment 
    E. airmail 
    B. priority mail 
    (this multiple choice question has been scrambled)
  88. Which of the following statements is NOT true about a typical purchasing procedure in  a medical office?

    A. receipts of goods should be recorded 
    B. high-quality goods should be ordered at the lowest price 
    C. shipments should be checked against packing slips 
    D. every employee can order supplies and write a check from petty cash
    E. an autorized person should be in charge of purchasing 
    D. every employee can order supplies and write a check from petty cash 
    (this multiple choice question has been scrambled)
  89. Lack of payment is usually not considered serious until after 

    A. 90 days 
    B. 45 days 
    C. 120 days 
    D. 60 days 
    E. 30 days 
    C. 120 days 
    (this multiple choice question has been scrambled)
  90. Which of the following methods is used to correct an error in a patients chart?

    a. cover the error with correction fluid 
    b. try yo write over the error 
    c. draw a single line through the error and make the correction above the error 
    d. use red ink to write the correction in the margin 
    e. rewrite the process note 
    c. draw a single line through the error and make the correction above the error
  91. Which type of check is frequently used for payroll because it itemizes the purposes of the check and deductions?

    A. voucher check 
    B. bank draft 
    C. cashiers check
    D. limited check 
    E. certified check 
    E. certified check
    (this multiple choice question has been scrambled)
  92. It will be most difficult to collect past due accounts from 

    A. someone who is unwilling to pay 
    B. someone who has no insurance 
    C. a person having financial hardships 
    D. everyone who owes money
    E. those who just forgot their bill 
    C. a person having financial hardships 
    (this multiple choice question has been scrambled)
  93. Which of the following systems bills all accounts at the same time each month?

    A. cycle billing 
    B. monthly billing 
    C. past due 
    D. scheduling 
    E. account aging 
    B. monthly billing 
    (this multiple choice question has been scrambled)
  94. The medical assistant should ensure the physician has room for which of the following each day?

    A. emergency booking 
    B. wave scheduling 
    C. double booking 
    D. open hours scheduling 
    E. pharmaceutical booking 
    A. emergency booking 
    (this multiple choice question has been scrambled)
  95. In which of the following locations should medical file drawers be labeled?

    A. inside the drawer 
    B. on the outside of the drawer 
    C. in a separate listing in the tickler file 
    D. in the office database
    E. on the side of the drawer 
    B. on the outside of the drawer
    (this multiple choice question has been scrambled)
  96. The policies and procedures manual would include 

    A. information for patients 
    B. names of employees 
    C. purposes of medical tests 
    D. dress code 
    E. financial records 
    D. dress code 
    (this multiple choice question has been scrambled)
  97. Which of the following documents is the record of a professional meeting?

    A. resolution 
    B. bylaws 
    C. itinerary 
    D. agenda 
    E. minutes 
    D. agenda
    (this multiple choice question has been scrambled)
  98. Which of the following should NOT be included in a job description?

    A. address of office
    B. job specifications 
    C. job duties 
    D. supervisors title 
    E. job summary 
    A. address of office 
    (this multiple choice question has been scrambled)
  99. A physical inventory of office equipment should be taken 

    A. every year 
    B. every two years 
    C. every five years 
    D. every three years 
    E. every ten years 
    A. every year
    (this multiple choice question has been scrambled)
  100. Examining a document for damage before filing it comprises which of the following filing steps?

    A. sorting 
    B. conditioning 
    C. indexing
    D. releasing 
    E. storing 
    B. condtioning
    (this multiple choice question has been scrambled)
  101. A mediul size computer that can handle multiple uses is a 

    A. laptop 
    B. supercomputer 
    C. mainframe 
    D. minicomputer 
    E. microcomputer 
    D. minicomputer 
    (this multiple choice question has been scrambled)
  102. The purpose of records management includes which of the following?

    a. classifying 
    b. arranging 
    c. storage 
    d. make accessible 
    e. all of the above 
    e. all of the above 
  103. Which of the following are important attributes of an effective receptionist?

    a. positive attitude 
    b. professional appearance 
    c. proper etiquette 
    d. communicates well 
    e. all of the above 
    e. all of the above 
  104. A restrictive endorsement is when 

    A. the drawee and drawer both sign the back of the check 
    B. the payee directs how the check is to be made payable 
    C. the payee signs the back of the check 
    D. the drawer signs the back of the check 
    E. the drawee signs the back of the check 
    B. the payee direts how the check is to be made payable 
    (this multiple choice question has been scrambled)
  105. The purpose of medical coding includes 

    A. tracking diseases 
    B. providing comparable data for research 
    C. evaluation of medical utilization 
    D. classifying diseases 
    e. all of the above 
    A. all of the above 
    (this multiple choice question has been scrambled)
  106. An insurance policy clause that restricts the overpayment of benefits when an insured has more than one policy is called 

    A. assignment of benefits 
    B. exclusions 
    C. coordination of benefits 
    D. subrogation 
    E. copayment 
    C. coordination of benefits 
    (this multiple choice question has been scrambled)
  107. Which of the following factors should be considered when scheduling a meeting?

    a. meeting objectives 
    b. time, place, and duration 
    c. expected attendance 
    d. refreshments 
    e. all of the above 
    e. all of the above 
  108. Which of the following is considered a peripheral?

    A. read only memory 
    B. monitor 
    C. arithmetis logic unit 
    D. central processing unit 
    E. read access memory 
    B. monitor 
    (this multiple choice question has been scrambled)
  109. Checking for and repairing damaged documents is part of what step in the fiing process?

    A. conditioning 
    B. indexing 
    C. inspecting 
    D. storing 
    E. sorting 
    A. conditioning 
    (this multiple choice question has been scrambled)
  110. Which of the folowing visitors should be immediately announced and escorted to the physician's office?

    A. pharmaceutical representatives 
    B. former patients 
    C. medica supply representatives 
    D. physicians 
    E. vendors 
    D. physicians 
    (this multiple choice question has been scrambled)
  111. Which of the following documents is prepared when money is places in an account 

    a. check 
    b deposit ticket
    c. bank statement
    d. debit memo
    e. credit memo
    b. deposit ticket 
  112. All of the following coding systems are associated with medical procedures EXCEPT 

    A. RVS 
    B. RBRVS
    C. ICD-9-CM
    D. CPT 
    E. HCPCS
    C. ICD-9-CM
    (this multiple choice question has been scrambled)
  113. An insurance company that sels or administers an insurance contract is also known as the 

    A. provider 
    B. policy 
    C. beneficiary 
    D. carrier 
    E. rider 
    D. carrier 
    (this multiple choice question has been scrambled)
  114. A typed list of the items to be discussed during a meeting is called the 

    A. appointment 
    B. faciliatation 
    C. minutes 
    D. agenda 
    E. motion 
    D. agenda 
    (this multiple choice question has been scrambled)
  115. All of the folloqing are input devices EXCEPT the 

    A. joystick 
    B. light pen 
    C. keyboard 
    D. mouse 
    E. printer 
    E. printer 
    (this multiple choice question has been scrambled)
  116. All of the following indexing rules are tre EXCEPT 

    A. initials come after complete names 
    B. numbers are indexed as if written out 
    C. the hyphen is disregarded in hyphenated names 
    D. the surname is indexed as unit 1
    E. apostrophes in a name are disregarded 
    A. initials come after complete names 
    (this multiple choice question has been scrambled)
  117. Which of the following represents improper telephone techniques?

    A. asking the caller if (s)he can hold and waiting for a reply
    B. thanking the caller for holding 
    C. answering a call with "please hole"
    D. checking periodically with callers who are on hold 
    e. none of the above 
    C. answering a call with "please hole"
    (this multiple choice question has been scrambled)
  118. MICR stands for 

    A. mathematical index of cash and receipts 
    B. magnetic ink character recognition 
    C. magnetically inked case receipts 
    D. monetary input of cash and receivables 
    e. none of the above 
    B. magnetic ink character recognition 
    (this multiple choice question has been scrambled)
  119. The ICD of ICD-9-CM stands for 

    A. international compilation of diahnoses 
    B. international college of diagnosticians 
    C. index of codes directory 
    D. internationa classification of diseases 
    E. internal coding or disorders 
    D. internationa classification of diseases 
    (this multiple choice question has been scrambled)
  120. Contractual clauses that identify additional coverage beyond what is standard are called 

    A. riders 
    B. capitations 
    C. premiums 
    D. policies 
    E. co payments 
    A. riders 
    (this multiple choice question has been scrambled)
  121. The minutes of a meeting typically do not include which of the following 

    A. name of the organization 
    B. place, date, and time of meeting 
    C. name of the chairperson 
    D. salutation 
    E. those in attendance and absent 
    D. salutation 
    (this multiple choice question has been scrambled)
  122. All of the following are considered secondary storage devices EXCEPT 

    A. magnetic tape reel 
    B. floppy disk 
    C. modem
    D. hard disk 
    E. cassette tape 
    C. modem
    (this multiple choice question has been scrambled)
  123. A filing system that organizaes items chronologically for action when the date arrives is called a(n)

    A. numerical file 
    B. subject file 
    C. alphabetical file 
    D. alphanumeric file 
    E. tickler file 
    E. tickler file 
    (this multiple choice question has been scrambled)
  124. A check may be dishonored for which of the following reasons?

    A. NSF 
    B. overdraft
    C. A B and C
    D. postdated check 
    e. none of the above 
    C. A B and C 
    (this multiple choice question has been scrambled)
  125. Which of the following ICD-9-CM codes might require an External cause code (E code)

    A. 420.1
    B. 011
    C. 210
    D. 566.4
    E. 890
    E. 890
    (this multiple choice question has been scrambled)
  126. A method of generating ideas without judgement or criticism is 

    A. monitoring 
    B. facilitating 
    C. evaluating 
    D. brainstorming 
    E. chairing 
    D. brainstorming 
    (this multiple choice question has been scrambled)
  127. Which of the following is considered softward?

    A. printer 
    B. WordPerfect 6.0
    C. disk drive 
    D. monitor 
    E. central processing unit (CPU)
    B. wordperfect 6.0
    (this multiple choice question has been scrambled)
  128. A mail classification that includes books and manuscripts is 

    A. special fourth class
    B. third class
    C. fourth class
    D. first class
    E. second class
    A. special fourth class
    (this multiple choice question has been scrambled)
  129. Which of the following calls should be transferred to the physician?

    A. calls from office suppliers 
    B. appointments
    C. patients expressing problems associated with treatment or medication 
    D. calls requesting billing information 
    E. unidentified callers 
    C. patients expressing problems associated with treatment or medication
    (this multiple choice question has been scrambled)
  130. When completing the check register, all of the following information is recorded EXCEPT 

    A. the date the check is expected to clear
    B. the payee
    C. the date the check is written
    D. the check number 
    E. the amount debited 
    A. the date the check is expected to clear
    (this multiple choice question has been scrambled)
  131. Which of the following ICD-9-CM codes refer to factors that influence health status?

    A. E-codes 
    B. Volume II codes 
    C. HIV codes 
    D. volume I codes 
    E. v-codes 
    E. v-codes
    (this multiple choice question has been scrambled)
  132. Which of the following is funded by both federal and state revenues?

    A. medicare 
    B. medicaid
    C. CHAMPVA
    D. CHAMPUS
    E. workers compensation
    B. medicaid 
    (this multiple choice question has been scrambled)
  133. All of the following are part of the management process EXCEPT

    A. organizing 
    B. controlling 
    C. planning 
    D. directing 
    E. reporting 
    E. reporting 
    (this multiple choice question has been scrambled)
  134. Which of the following is not considered a part of the data processing cycle?

    A. storage 
    B. processing 
    C. output 
    D. informing 
    E. input 
    D. informing 
    (this multiple choice question has been scrambled)
  135. All of the following are considered the closing part of the letter EXCEPT the 

    A. salutation 
    B. enclosure notation 
    C. reference notation 
    D. signature line 
    E. complimentary close 
    A. salutation 
    (this multiple choice question has been scrambled)
  136. Which of the following actions would not be taken when speaking to an angry caller?

    A. refer the caller to the person having the power to resolve the problem
    B. project a disrespectful tone 
    C. remain calm 
    D. resolve the problem if within your power 
    E. determine  and record the reason for the anger 
    B. project a disrespectful tone 
    (this multiple choice question has been scrambled)
  137. Which of the following information is typically not shown on the bank statement?

    A. names of payees paid during the period 
    B. amount of checks honored during the period 
    C. balance on deposit at the beginning of the period 
    D. balance on deposit at the end of the period 
    E. amount of deposits credited during the period 
    A. names of the payees paid during the period
    (this multiple choice question has been scrambled)
  138. Which of the following diagnoses would be coded as indcated?

    A. definitive poliomyelitis 
    B. rule out appendicitis 
    C. possible iron deficiency anemia 
    D. questionable ETOH abuse 
    E. suspected skull fracture
    A. definitive poliomyelitis
    (this multiple choice question has been scrambled)
  139. Which of the following programs is available to active duty military dependents?

    A. CHAMPUS 
    B. medicare 
    C. CHAMPVA
    D. medicaid 
    E. workers compensation 
    A. CHAMPUS
    (this multiple choice question has been scrambled)
  140. Leadership is best described as 

    A. the process of developing, implementing, and achieving organizational objectives
    B. the process of achieving goals in a timely fashion 
    C. the process of integrating the various resources to meet organizational objectives 
    D. the process of achieving goals using the least amount of resources 
    E. the process of working with and through people to achieve organizational objectives wilingly
    E. the process of working with and through people to achieve organizational objectives willingly 
    (this multiple choice question has been scrambled)
  141. The process of activating the input of the operating system into main memory best describes

    A. booting
    B. installing 
    C. copying 
    D. configuring 
    E. formatting 
    A. booting 
    (this multiple choice question has been scrambled)
  142. When a letter requires a second page, the following information is typed in which order near the top of the second page?

    A. recipients name, page number, date 
    B. page number, date, recipients name 
    C. page number, recipients name, date 
    D. recipents name, date, page number
    E. date recipients name, page number 
    A. recipients name, page number, date 
    (this multiple choice question has been scrambled)
  143. Which of the following conditions has the highest emergency priority?

    A. bleeding 
    B. vertigo 
    C. shock 
    D. cessation of breathing 
    E. loss of consciousness
    D. cessation of breathing 
    (this multiple choice question has been scrambled)
  144. All of the following items are subtracted from the bank statement during reconciliation EXCEPT

    A. outstanding deposits 
    B. outstanding withdrawals 
    C. bank errors that incorrectly increased your account balance 
    D. outstanding checks 
    e. all of the above 
    A. outstanding deposits 
    (this multiple choice question has been scrambled)
  145. CPT stand for 

    A. current physician treatments 
    B. common procedural terminology 
    C. current procedural terminology 
    D. common physician treatments 
    E. correct physical treatment 
    C. current procedural terminology 
    (this multiple choice question has been scrambled)
  146. Which of the following commonly serves as a fiscal intermediary for the medicare program?

    A. Medicaid
    B. CHAMPVA 
    C. workers compensation
    D. CHAMPUS 
    E. Blue Cross/ Blue shield 
    E. Blue Cross/ Blue shield 
    (this multiple choice question has been scrambled)
  147. An employees ability to properly perform a task is a function of 

    a. knowledge 
    b. experience 
    c. performance 
    d. all of the above 
    e. none of the above 
    d. all of the above 
  148. The process of loading the software instruction onto the hard disk is called 

    A. booting 
    B. formatting 
    C. configuring
    D. installing 
    E. copying 
    D. installing
    (this multiple choice question has been scrambled)
  149. Which of the following persons is NOT authorized to prescribe medication?

    A. licensed physician assistants
    B. licensed practical nurses
    C. licensed physicians
    D. licensed nurse practitioners
    B. licensed practical nurses
    (this multiple choice question has been scrambled)
  150. If a medical assistant is reporting normal lab results and cannot reach the patient, what should be done?

    A. call back the next day
    B. call an emergency contact
    C. contact the lab
    D. contact the physician
    A. call back the next day
    (this multiple choice question has been scrambled)
  151. Many medical practices utilize a color coding system. What is NOT true of a color coding system?

    A. each letter or group of letters in the alphabet is designated a specific color
    B. in group practices, patients of the individual physicians may be designated a color in addition to the alphabetic numeric system
    C. this is seldom used in medical record but frequently used for other office files
    D. eac group of numbers in terminal digit filing is designatd a color
    C. this is seldom used in medical record but frequently used for other office files
    (this multiple choice question has been scrambled)
  152. According to CLIA regulations, how often are moderate and high complexity labs evaluated?

    A. every year
    B. every 3 years
    C. every 2 years
    D. twice a year
    C. every 2 years
    (this multiple choice question has been scrambled)
  153. The normal range of a potassium test is

    a. 13.2-17.3 g/dL
    b. 3.5-5.0 mEq/L
    c. 135-148 mEq/L
    d. 70-110 mg/dL
    3.5-5.0 mEq/L
  154. The normal range of male hemoglobin

    A. 13.2-17.3 g/dL
    B. 3.5-5.0 mEq/L
    C. 70-110 mg/dL
    D. 135-148 mEq/L
    A. 13.2-17.3 g/dL
    (this multiple choice question has been scrambled)
  155. The normal range of normal sodium

    A. 70-110 mg/dL
    B. 3.5-5.0 mEq/L
    C. 13.2-17.3 g/dL
    D. 135-148 mEq/L
    D. 135-148 mEq/L
    (this multiple choice question has been scrambled)
  156. The normal range of normal glucose

    A. 13.2-17.3 g/dL
    B. 135-148 mEq/L
    C. 70-110 mg/dL
    D. 3.5-5.0 mEq/L
    C. 70-110 mg/dL
    (this multiple choice question has been scrambled)
  157. A physician in the group has made a comment that a patient has a pneumothorax. The medical assistant knows that this is

    A. a viral or bacterial infection of the lung tissue
    B. a collapse of the lung due to pressure from bleeding associated with trauma
    C. a collapse of the lung due to nonpatent lung (bleb) or trauma
    D. a spasm of the broncious and bronchioles due to allergy
    C. a collapse of the lung due to nonpatent lung (bleb) or trauma
    (this multiple choice question has been scrambled)
  158. What means loss of hair?

    A. aphasia
    B. amenorrhea
    C. urticaria
    D. alopecia
    D. alopecia
    (this multiple choice question has been scrambled)
  159. What means difficulty with speech expression?

    A. aphasia
    B. alopecia
    C. urticaria
    D. amenorrhea
    A. aphasia
    (this multiple choice question has been scrambled)
  160. What means vascular reaction to certain foods, drugs, infection, or emotional stress?

    A. amenorrhea
    B. aphasia
    C. urticaria
    D. alopecia
    C. urticaria
    (this multiple choice question has been scrambled)
  161. What means the absence of menses?

    A. aphasia
    B. alopecia
    C. urticaria
    D. amenorrhea
    D. amenorrhea
    (this multiple choice question has been scrambled)
  162. Of the following, what is the second step of the accounting process?

    A. post information from journal
    B. record daily transactions
    C. prepare trial balance
    D. review source document
    B. record daily transaction
    (this multiple choice question has been scrambled)
  163. The accounting process 7 steps :
    • 1. review source document
    • 2. record daily transactions
    • 3. post information from journal
    • 4. adjust accounts for changes not already recorded
    • 5. close expenses and revenue accounts
    • 6. prepare trial balance
    • 7. accounting statements prepared
  164. When preforming a physical exam, the abbrevation for PERRLA is used to describe what part(s) of the body?

    A. eyes
    B. heart
    C. abdomen
    D. nose and sinuses
    A. eyes
    (this multiple choice question has been scrambled)
  165. PEARRLA means
    pupils equal, round, reactive to light and accomdation.
  166. The smallest piece of information processed by acomputer is the 

    A. data 
    B. output 
    C. bit 
    D. ASCII 
    E. byte 
    C. bit 
    (this multiple choice question has been scrambled)
  167. Which of the following would be indexed first?

    A. Alicia A. Wilsonn
    B. Alice B. Wilson 
    C. Allison B. Wilson 
    D. Alice A. Wilson 
    E. Mrs. Anthony (Alma) Wilson 
    D. Alice A. Wilson 
    (this multiple choice question has been scrambled)
  168. The person most likely to handle equipment purchases is the 

    A. medical assistant 
    B. physician
    C. receptionist 
    D. office manager 
    E. nurse 
    D. office manager 
    (this multiple choice question has been scrambled)
  169. A signature card must be completed to 

    A. open a checking account 
    B. pay medical practice professional dues 
    C. deposit funds in a bank
    D. file medical practice income taxes 
    E. authorize reconciliation of bank statements 
    C. deposit funds in a bank
    (this multiple choice question has been scrambled)
  170. A direction to consider additional codes is 

    A. see also
    B. see category 
    C. see condition 
    D. NOS 
    E. NEC 
    A. see also
    (this multiple choice question has been scrambled)
  171. An organizational arranement that provides medical services for a fixed, prepaid fee best describes 

    A. SEC 
    B. IPA 
    C. HMO 
    D. PPO 
    E. HRM 
    C. HMO 
    (this multiple choice question has been scrambled)
  172. Integrating the various resources to meet organizational objectives is known as 

    A. directing 
    B. organizing 
    C. planning 
    D. controlling 
    E. coordinating 
    E. coordinating
    (this multiple choice question has been scrambled)
  173. The process of activating the input of the operating system into main memory is known as 

    A. booting 
    B. program installation 
    C. start-up 
    D. disk formatting 
    E. shutdown 
    A. booting 
    (this multiple choice question has been scrambled)
  174. Which of the following would be indexed last?

    A. John Q. St. George 
    B. Arthur R. San Jose
    C. John P. St. John 
    D. Alfred O. San Luis 
    E. Paul M. St. Paul 
    D. Alfred O. San Luis 
    (this multiple choice question has been scrambled)
  175. When a pharmaceutical representative arrives unanounced, it is best to 

    A. ask the representative to wait until the physician is free 
    B. immediately escort her to the physicians office
    C. refer the representative to the next available medical assistant 
    D. request a business card and see it the physician is available for a visit 
    E. indicate that visitors are not seen without an appointment
    D. request a business card and see it the physician is available for a visit
    (this multiple choice question has been scrambled)
  176. Special characters that simplify the sorting and routing of financial documents are 

    A. FONT 
    B. MICRO 
    C. OCR 
    D. MICR 
    E. PITCH 
    D. MICR 
    (this multiple choice question has been scrambled)
  177. The underlined portion of : Hypertension (orthostatic, benign, simple) identifies a(n)

    A. fourth-digit modifier 
    B. essential modifier 
    C. main term 
    D. subterm modifier 
    E. nonessential modifier 
    E. nonessential modifier 
    (this multiple choice question has been scrambled)
  178. An insurance policy designed to pay fees not covered by conventional plans is a 

    A. companion plan 
    B. government plan 
    C. private plan 
    D. medigap plan 
    E. commercial plan 
    A. companion plan 
    (this multiple choice question has been scrambled)
  179. An employee's ability to perform a task is a function of all the following EXCEPT 

    A. experience 
    B. past performance 
    C. skill 
    D. commitment 
    E. knowledge 
    D. commitment 
    (this multiple choice question has been scrambled)
  180. The process of organizing a blank disk into sectors so that it can store data is known as 

    A. WYSIWIG 
    B. icon 
    C. configuration 
    D. booting 
    E. formatting 
    E. formatting 
    (this multiple choice question has been scrambled)
  181. Which of the following would be indexed first?

    A. Karin B. Lone 
    B. Kristen F. Line 
    C. Karen A. Lane 
    D. Kristy G. Lin
    E. Karen Lane 
    E. Karen Lane 
    (this multiple choice question has been scrambled)
  182. Ideally, the phone should be answered before the 

    A. second ring 
    B. first ring 
    C. fifth ring 
    D. third ring 
    E. fourth ring 
    A. second ring 
    (this multiple choice question has been scrambled)
  183. Which of the following most characterizes an ABA number?

    A. 504.10
    B. 1012-231678-55
    C. 1052
    D. 27
    E. 17-7000/2910
    E. 17-7000/2910
    (this multiple choice question has been scrambled)
  184. A term after the brace (}) indicates 

    A. completion of the main statemtn before the brace 
    B. a required modifier of the statement before the brace 
    C. that the conditions listed do not qualify 
    D. that a fifth-digit modifier is required 
    E. the clarification ofa  code description
    B. a required modifier of the statement before the brace 
    (this multiple choice question has been scrambled)
  185. AOB means 

    A. actual observable behavior 
    B. archives of business records 
    C. achievable objectives 
    D. assignment of benefits 
    E. average objective benefits 
    D. assignment of benefits 
    (this multiple choice question has been scrambled)
  186. An employee's willingness to perform a task is a function of all of the following EXCEPT 

    A. motivation
    B. performance 
    C. commitment 
    D. desire 
    E. confidence 
    B. performance 
    (this multiple choice question has been scrambled)
  187. A key that moves the cursor to the left, right, top, or bottom margins when pressed is the 

    A. escape key 
    B. delete key 
    C. backspace key 
    D. home key
    E. tab ket 
    D. home key
    (this multiple choice question has been scrambled)
  188. Annual reaports are best filed using a(n)

    a, alphabetical system 
    b. subject system 
    c. geographic system 
    d. numerical system 
    e. terminal digit system 
    b. subject system 
  189. A check that a bank refuses to pay is 

    A. postdated 
    B. honored 
    C. debited 
    D. dishonored
    E. credited 
    D. dishonored
    (this multiple choice question has been scrambled)
  190. Brackets ([ ]) in ICD-9-CM are used to enclose 

    A. directions to seek an alternative code 
    B. ill-defined or ambiguous terms 
    C. essential modifiers 
    D. instructions on fourth- and fifth-digit modifiers 
    E. synonyms, alternative words, or explanatory phrases
    E. synonyms, alternative words, or explanatory phrases
    (this multiple choice question has been scrambled)
  191. A fixed, prepaid fee per person enrolled in a managed care program is a(n)

    A. copayment 
    B. premium 
    C. capitation 
    D. exclusion
    E. balance billing 
    C. capitation 
    (this multiple choice question has been scrambled)
  192. Close suspension of an employee is most required when the employee is 

    A. unable but willing 
    B. unable and unwilling 
    C. able but unwilling 
    D. able and willing 
    e. none of the above 
    B. unable and unwilling 
    (this multiple choice question has been scrambled)
  193. A blinking dash or small rectangle that identifies where on the computer screen data will be entered 

    A. icon 
    B. pause/break 
    C. page-up 
    D. cursor 
    E. end 
    D. cursor 
    (this multiple choice question has been scrambled)
  194. The best method of controlling charts removed from the office is with a(n) 

    A. borrowed charts log 
    B. archival record 
    C. chart retention plan 
    D. subpoena duces tecum 
    E. out guide 
    A. borrowed charts log 
    (this multiple choice question has been scrambled)
  195. All of the following is typically recorded on a telephone message EXCEPT 

    A. message 
    B. caller's demographic data
    C. person taking message 
    D. date and time of call 
    E. person called 
    B. caller's demographic data
    (this multiple choice question has been scrambled)
  196. A personal record of relevant information regarding a check and checking account balance is a 

    A. bank statement
    B. check register 
    C. debit memo 
    D. depost ticket
    E. credit memo 
    B. check register 
    (this multiple choice question has been scrambled)
  197. After locating a code in ICD-9-CM Volume II, the MA should

    A. record the code 
    B. include the term Rule Out as indicated 
    C. locate the appropriate E-code 
    D. verify the code in Volume I 
    E. cross-check the code in Volume III
    D. verify the code in Volume I 
    (this multiple choice question has been scrambled)
  198. The person or party designated by the policyholder to receive the value of a policy is 

    A. carrier 
    B. insurer
    C. provider 
    D. insured 
    E. beneficiary 
    E. beneficiary 
    (this multiple choice question has been scrambled)
  199. Delegating the authority and responsibility for completing a task is most effective when the employee is 

    A. able but unwilling 
    B. unable but willing 
    C. able and willing 
    D. unable and unwilling 
    e. all of the above 
    C. able and willing 
    (this multiple choice question has been scrambled)
  200. The number of characters contained within an inch is the 

    A. default 
    B. widow 
    C. pitch
    D. macro 
    E. font 
    C. pitch
    (this multiple choice question has been scrambled)
  201. The most common color coding filing system color codes the 

    A. patients social security number 
    B. physicians social security number 
    C. patients surname 
    D. physicians name 
    E. patients given name 
    C. patients surname 
    (this multiple choice question has been scrambled)
  202. The MA's telephone voice should convey all of the following EXCEPT 

    A. warmth 
    B. concern 
    C. disinterest 
    D. confidence 
    E. courteousness
    C. disinterest 
    (this multiple choice question has been scrambled)
  203. Carbonless copies of checks use a special paper known as 

    A. DOD paper 
    B. OCR paper 
    C. DOE paper 
    D. NCR paper 
    E. MICR paper 
    D. NCR paper 
    (this multiple choice question has been scrambled)
  204. According to ICD-9-CM coding conventions, amlignant hypertension is 

    A. a diastole greater than 90 mmHg 
    B. a systole greater than 140 mmHg 
    C. coded the same as simple hypertension
    D. mild and in control 
    E. a severe form with vascular damage 
    E. a severe form with vascular damage 
    (this multiple choice question has been scrambled)
  205. Title 18 of the Social Security Act best decribes 

    A. medicaid 
    B. medicare 
    C. CHAMPUS 
    D. bliue cross/ blue shield 
    E. CHAMPVA 
    B. medicare 
    (this multiple choice question has been scrambled)
  206. Goals developed and documented by employees themselves are 

    A. work plans 
    B. MBOs 
    C. strategic plans 
    D. day planners 
    E. to do lists 
    A. work plans 
    (this multiple choice question has been scrambled)
  207. Which of the following permits the pringting of identical information at the top of each page?

    A. orphans 
    B. pagination 
    C. header 
    D. search
    E. justification 
    C. header 
    (this multiple choice question has been scrambled)
  208. A simple method to check the accuracy of a postal scale is to see if one ounce is displayed when weighing 

    A. 7 pennies 
    B. 10 pennies 
    C. 6 pennies 
    D. 9 pennies 
    E. 8 pennies 
    D. 9 pennies 
    (this multiple choice question has been scrambled)
  209. When dialing direct, the caller dials 

    A. 1 + 800 + seven digit number 
    B. 0 + area code + seven-digit number 
    C. 1 + area code + seven-digit number 
    D. caller ID number + area code + seven digit number 
    E. caller ID number + seven digit number 
    C. 1 + area code + seven-digit number 
    (this multiple choice question has been scrambled)
  210. A check that has honored and appropriately stamped to prevent it from being reissued is a(n)

    A. postdated check 
    B. NSF check 
    C. unpaid check 
    D. dishonored check 
    E. cancelled check 
    E. cancelled check 
    (this multiple choice question has been scrambled)
  211. A CPT modifier that identifies bilateral procedures is 

    A. -60
    B. -40
    C. -20
    D. -50 
    E. -30
    D. -50 
    (this multiple choice question has been scrambled)
  212. Title 19 of the Social Security Act best describes 

    A. medicaid 
    B. CHAMPVA 
    C. CHAMPUS 
    D. medicare 
    E. blue cross/ blue shield 
    A. medicaid 
    (this multiple choice question has been scrambled)
  213. All of the following are devices used to manage one's  time EXCEPT a 

    A. white-, chalk-, or corkboard 
    B. directory 
    C. day planner 
    D. pocket calendar 
    E. to do list 
    B. directory 
    (this multiple choice question has been scrambled)
  214. The last paragraph line appearing alone at the top of a page is a(n)

    A. word wrap 
    B. orphan
    C. block 
    D. widow 
    E. prompt 
    D. widow 
    (this multiple choice question has been scrambled)
  215. Mail inadvertently opened should be 

    A. placed in another envelope and sealed 
    B. immediatey hand delievered 
    C. stapled shut 
    D. resealed with tape with the notation "opened in error"
    E. left as is
    D. resealed with tape with the notation "opened in error"
    (this multiple choice question has been scrambled)
  216. The long distance directory assistance number is 

    A. 0 + area code + 411
    B. 1 + 800 + 555-1212
    C. 1 + area code + 555-1212
    D. 1 + area code + 411
    E. 0 + area code + 555-1212
    C. 1 + area code + 555-1212
    (this multiple choice question has been scrambled)
  217. The bank statement shows a balance of $4,250, deposits in transit total $1,200, and outstanding checks that equal $300. The check register balance should be 

    A. $5,150
    B. $3.350 
    C. $2,750 
    D. $5,750
    E. $4,550
    A. $5,150
    (this multiple choice question has been scrambled)
  218. Which CPT modifier indicated that multiple modifiers have been assigned?

    A.-47
    B. -57
    C. -66
    D.-22 
    E. -99
    E. -99
    (this multiple choice question has been scrambled)
  219. Which of the following is most likely eligible for Medicaid?

    A. dependents of retired military personnel 
    B. workers afflicted with end stage renal disease 
    C. dependents of active duty military personnel 
    D. persons age 65 and older 
    E. persons receiving Supplementary Security Income (SSI) for the aged and disabled 
    E. persons receiving Supplementary Security Income (SSI) for the aged and disabled 
    (this multiple choice question has been scrambled)
  220. When interviewing job applicants, all of the following should be considered EXCEPT 

    A. experience 
    B. education and training 
    C. social afflilations 
    D. personality and termperament 
    E. references 
    C. social afflilations 
    (this multiple choice question has been scrambled)
  221. A predefined computer setting that is automatically loaded with each new document unless changed by the user is the 

    A. default 
    B. merge
    C. marco 
    D. menu 
    E. directory 
    A. default
    (this multiple choice question has been scrambled)
  222. Upon receiving checks in the mail, the MA should first 

    A. restrictively endorse them 
    B. temporarily store them in the cash drawer
    C. place them in the safe until deposited 
    D. endorse them with the MA's signature 
    E. deposit them immediately 
    A. restrictively endorse them 
    (this multiple choice question has been scrambled)
  223. The time zone difference between California and New Jersey is 

    A. four hours 
    B. one hour 
    C. three hours 
    D. five hours 
    E. two hours 
    C. three hours 
    (this multiple choice question has been scrambled)
  224. An organizations ability to pay its debts is known as 

    A. efficiency 
    B. effectiveness 
    C. solvency 
    D. liability
    E. profitability 
    C. solvency 
    (this multiple choice question has been scrambled)
  225. According to CPT coding conventions, term after a semicolon (;)

    A. indicate synonyms 
    B. is part of, or clarifies, main term 
    C. provides instructions on the use of modifiers 
    D. provides directions to seek an alternative code 
    E. identifies ill defined or ambigous terms 
    B. is part of, or clarifies, main term 
    (this multiple choice question has been scrambled)
  226. Which of the following is the universal claim form developed by HCFA?

    A. DD-214
    B. HCFA-1500
    C. Form 1904 
    D. DD-2517 
    E. COBRA-1990
    B. HCFA-1500
    (this multiple choice question has been scrambled)
  227. Which of the following interview questions is illegal?

    A. "May i contact your references?"
    B. "Do you have any hobbies?"
    C. "Do you have any children?"
    D. "Are you aware of anything that may interfere with your ability to perform the job?"
    E. "Where did you receive your training?"
    C. "Do you have any children?"
    (this multiple choice question has been scrambled)
  228. An index of files on a disk is known as the 

    A. block 
    B. menu 
    C. macro
    D. window 
    E. directory 
    E. directory 
    (this multiple choice question has been scrambled)
  229. Documents that have the important information highlighted have been 

    A. annotated 
    B. documents 
    C. circulated 
    D. restricted
    E. dictated 
    A. annotated 
    (this multiple choice question has been scrambled)
  230. WATS stands for 

    A. Washington Tax Service 
    B. Whirlpool and Therapeutic Sauna 
    C. Wide Area Telephone Service
    D. Western Area Transit System 
    E. World Arena Telephone Systems
    C. Wide Area Telephone Service
    (this multiple choice question has been scrambled)
  231. The property of value owned or controlled by an organization is known as 

    A. asset 
    B. expense
    C. capital 
    D. revenue 
    E. liability 
    A. asset 
    (this multiple choice question has been scrambled)
  232. All of the following are E/M descriptors EXCEPT 

    A. comprehensive physical examination 
    B. diet counseling 
    C. new patient office visit 
    D. laceration repair 
    E. well-baby check-up 
    D. laceration repair 
    (this multiple choice question has been scrambled)
  233. EPSDT stands for 

    A. Early and Periodic Screening, Diagnosis, and Treatment 
    B. Early Physical, Social and Dental Therapeutics
    C. Early psychiatric Screening, Diagnosis, and Therapy 
    D. Emergency Physician Services, Diagnosis, and Treatment 
    E. Effective Prescreening, Diagnosis, and Treatment
    A. Early and Periodic Screening, Diagnosis, and Treatment 
    (this multiple choice question has been scrambled)
  234. Orientation of new employees serves to 

    a. impact the philosophy and mission of the organization 
    b. identify performance expectations 
    c. provides a protected period of time to learn a new job 
    d, assess the employees skills and learning needs 
    e. all of the above 
    e. all of the above
  235. The computer command that organies data alphabetically or numerically in ascending or descending order is 

    A. function 
    B. macro 
    C. presort 
    D. WYSIWIG
    E. sort 
    E. sort 
    (this multiple choice question has been scrambled)
  236. The class of mail delivery of books and manuscripts of at least 24 pages is 

    A. third class 
    B. special fourth class 
    C. first class 
    D. second class 
    E. fourth class 
    B. special fourth class 
    (this multiple choice question has been scrambled)
  237. An effective answering service is necessary to avoid 

    A. negligence 
    B. liability 
    C. abandonment charges 
    D. malpractice 
    E. carelessness
    C. abandonment charges 
    (this multiple choice question has been scrambled)
  238. All of the following are common users of a clincs accounting information EXCEPT 

    A. government agencies 
    B. creditors 
    C. owners 
    D. managers
    E. patients 
    E. patients 
    (this multiple choice question has been scrambled)
  239. According to CPT coding conventions, complexity of medical decision making is based on all of the following criteria EXCEPT

    A. the cost of diagnostic or management services 
    B. the risk of morbidity or mortality 
    C. the amount of, or complexity of data to be reviewed 
    D. the number of diagnoses or managemtn options available 
    E. the risk of complication 
    A. the cost of diagnostic or management services 
    (this multiple choice question has been scrambled)
  240. If treated, physicians must accept assignment on all of the following patients EXCEPT 

    A. workers compensation
    B. medi-cal 
    C. CHAMPUS 
    D. medicaid 
    E. title 19 
    C. CHAMPUS 
    (this multiple choice question has been scrambled)
  241. Which of the following purposes is most in line with assigning a new emloyee a preceptor?

    A. to make recommendations regarding the employee's "fit" with the job 
    B. to help the new employee neavigate through the system
    C. to report positive and negative employee characteristics 
    D. to carry out a background check to protect the organization
    E. to make recommendations regarding the employee's likelihood of remaining with the organization
    B. to help the new employee neavigate through the system
    (this multiple choice question has been scrambled)
  242. A computer application that allows multiple applications to operate simultaneously is a 

    A. CD-ROM 
    B. thesaurus 
    C. DOS 
    D. spreadsheet 
    E. windows 
    E. windows 
    (this multiple choice question has been scrambled)
  243. First class mail that is insured is 

    A. ceritified mail 
    B. mixed class 
    C. express mail 
    D. registered mail 
    E. priority mail 
    D. registered mail 
    (this multiple choice question has been scrambled)
  244. The appointment scheduling system should reflect the needs of 

    A. the staff 
    B. B and C only 
    C. the patients 
    D. the physician 
    E. A and C only 
    E. A and C only 
    (this multiple choice question has been scrambled)
  245. Funds legally remove from a practice for personal use is often classifeid as 

    A. drawing 
    B. expense 
    C. cost
    D. revenue 
    E. income 
    A. drawing 
    (this multiple choice question has been scrambled)
  246. Existing CPT codes are represented by HCPCS

    A. level II
    B. level IA 
    C. level I 
    D. level III
    E. level IIA 
    C. level I 
    (this multiple choice question has been scrambled)
  247. When preparing the universal claim form for the electronic transmission, it should be typed using 

    A. pica 
    B. elite 
    C. helvetica 
    D. sans serif 
    E. roman 
    A. pica 
    (this multiple choice question has been scrambled)
  248. New employee orientation may consist of all of the following EXCEPT 

    A. job training 
    B. refernce check 
    C. staff introductions 
    D. facility tour 
    E. review of policies and procedures 
    B. refernce check 
    (this multiple choice question has been scrambled)
  249. The software program that permits rapid calculations applied to a table of numerical data is 

    A. desktop publishing 
    B. spreadsheet
    C. windows 
    D. word processing 
    E. telecommunications 
    B. spreadsheet
    (this multiple choice question has been scrambled)
  250. "Dear Mrs. Smith:" is an examle of 

    A. reference notation
    B. inside address 
    C. complimentary close
    D. signature line 
    E. salutation 
    E. salutation 
    (this multiple choice question has been scrambled)
  251. When scheduling appointments, all of the following should be considered EXCEPT 

    A. the available facilities 
    B. the location of the clinic 
    C. the amount of time needed
    D. the needs of the patient 
    E. the physicians perferences 
    B. the location of the clinic 
    (this multiple choice question has been scrambled)
  252. An accounting document that records all daily transactions is a 

    A. journal 
    B. superbill
    C. pegboard
    D. ledger 
    E. charge slip 
    A. journal 
    (this multiple choice question has been scrambled)
  253. Which of the following codes best characterizes a HCPCS Level II code?

    A. V8999
    B. 45521-50
    C. 32245-22
    D. 64501
    E. V4995
    E. V4995
    (this multiple choice question has been scrambled)
  254. COBRA requires that government claim forms and attachments be maintained for at least 

    A. 6 years 
    B. 2 years 
    C. 3 years 
    D. 5 years 
    E. 4 years 
    A. 6 years 
    (this multiple choice question has been scrambled)
  255. The most appropriate progressive discipline action following a written warning is 

    A. probabtion 
    B. termination 
    C. an oral warning 
    D. a temporary suspension
    E. another written warning 
    D. a temporary suspension
    (this multiple choice question has been scrambled)
  256. The data entered into a spreadsheet comprising alphanumeric characters primarily used as column and row headings is known as the 

    A. value 
    B. label 
    C. formula 
    D. worksheet 
    E. cell 
    B. label 
    (this multiple choice question has been scrambled)
  257. "Dear Mrs. Smith:" demonstrated 

    A. modified block punctuation 
    B. open punctuation 
    C. closed punctuation
    D. semiblock punctuation 
    E. mixed punctuation 
    E. mixed punctuation 
    (this multiple choice question has been scrambled)
  258. A different color ink is commonly used when recording appointments to denote 

    A. patients who are late paying medical bills 
    B. patients who are typically late 
    C. handicapped patients 
    D. new patients 
    E. patients with a heart ailment 
    D. new patients 
    (this multiple choice question has been scrambled)
  259. A financial statement that summarizes revenue and expense for a specified period is the 

    A. statement of accounts receivable 
    B. trial balance 
    C. income statement 
    D. balance sheet 
    E. statement of retained earnings 
    C. income statement 
    (this multiple choice question has been scrambled)
  260. Which of the following codes best characeterizes an E/M code?

    A. 78999
    B. 55255
    C. 10500
    D. 00100
    E. 99400
    E. 99400
    (this multiple choice question has been scrambled)
  261. Which of the following should be treated as the payer of last resort?

    A. medicaid 
    B. CHAMPVA 
    C. blue cross/ blue shield 
    D. CHAMPUS 
    E. medicare 
    A. medicaid 
    (this multiple choice question has been scrambled)
  262. Which of the following flight arrangement cannot be made by a travel agent?

    A. first class seating assignnemt 
    B. aisle seating assignment 
    C. window seating assignement 
    D. exit row seating assignment 
    E. coach seating assignment 
    B. aisle seating assignment 
    (this multiple choice question has been scrambled)
  263. Cell A3 is located at 

    A. column A, row 3
    B. Row A, Column 3
    C. Rows 1 to 3, and Column A 
    D. Columns 1 to 3, and Row A
    e. none of the above 
    A. column A, row 3
    (this multiple choice question has been scrambled)
  264. Reference notation comes right after the 

    A. copy notation 
    B. complimentary close 
    C. signature line 
    D. enclosure notation 
    E. postscript notation
    C. signature line
    (this multiple choice question has been scrambled)
  265. Pica pitch consists of what number of charcters per inch?

    A. 11
    B.12
    C. 8
    D. 10 
    E. 9
    D. 10 
    (this multiple choice question has been scrambled)
  266. The number of lines separating the inside address and the salutation is 

    A. 4
    B. 2 
    C. 15
    D. 3
    e. none of the above 
    B. 2
    (this multiple choice question has been scrambled)
  267. Scheduling the number of patients that can be seen in one hour based on the average appointment time describes the 

    A. wave system 
    B. double booking system 
    C. time specified system 
    D. clustering (grouping) system 
    E. modified wave system 
    A. wave system 
    (this multiple choice question has been scrambled)
  268. The bank is also known as the 

    A. payor 
    B. drawee
    C. payee
    D. drawer 
    E. endorser
    B. drawee
    (this multiple choice question has been scrambled)
  269. Which of the following would require an ICD-9-CM code?

    A. glossitis 
    B. tracheostomy 
    C. hysterosalpingooophorectomy
    D. cleidorrhexis 
    E. cystopexy
    A. glossitis 
    (this multiple choice question has been scrambled)
  270. A purchase agreement provision that covers the cost of repair due to faulty design or manufacturing 

    A. quarantine 
    B. service agreement 
    C. guarantee 
    D. warranty 
    E. garnishee 
    D. warranty 
    (this multiple choice question has been scrambled)
  271. The tab key allows one to 

    A. return the cursor to the left margin 
    B. set the margins 
    C. center the cursor 
    D. move the cursor a predetermined number of spaces to the right 
    E. count the number of spaces across a page 
    D. move the cursor a predetermined number of spaces to the right 
    (this multiple choice question has been scrambled)
  272. Open punctuation refers to 

    A. placing a semicolon after the complimentary close 
    B. placing no punctuation after the salutation 
    C. placing a semicolon after the salutation 
    D. placing a comma after the complimentary close 
    E. placing a colon after the salutation 
    B. placing no punctuation after the salutation 
    (this multiple choice question has been scrambled)
  273. All of the following should be considered when scheduling appointments EXCEPT 

    A. available facilities 
    B. day of the week 
    C. scheduling system 
    D. physician perference 
    E. patient need 
    B. day of the week 
    (this multiple choice question has been scrambled)
  274. The bank statement shows a balance of $4,050.00. Outstanding deposits total $1,025.00 and outstanding checks total $700.00. The checkbook balance should be 

    A. $4,050.00
    B. $2,325.00
    C. $3,725.00
    D. $4,375.00
    E. $5,775.00
    D. $4,375.00
    (this multiple choice question has been scrambled)
  275. All of the following would require a CPT code EXCEPT 

    A. myringotomy 
    B. rhinoplasty
    C. herniorrhaphy
    D. appendectomy 
    E. artherosclerosis
    E. artherosclerosis
    (this multiple choice question has been scrambled)
  276. The meeting chairperson is reponsible for which of the following?

    a. developing the meeting agenda 
    b. determining who should be present 
    c. informing the members of the meeting logistics 
    d. deciding on the meeting time, place, and duration 
    e. all of the above 
    e. all of the above 
  277. What number of lines of text represent one inch?

    A. 6
    B. 7
    C. 8
    D. 5
    E. 9
    A. 6
    (this multiple choice question has been scrambled)
  278. The acronym "bc" indicated 

    A. a letter is a carbon copy of the original
    B. a letter has not been copied from the original 
    C. a letter is a photocopy of the original 
    D. a copy has been sent to a third party without the original party's knowledge
    E. a letter is a typed copy of the original 
    D. a copy has been sent to a third party without the original party's knowledge
    (this multiple choice question has been scrambled)
  279. Scheduling patients with similar diagnoses, treatments, or needs within a specified time frame describes 

    A. wave 
    B. time specified 
    C. grouping (clustering)
    D. double booking 
    E. time management 
    C. grouping (clustering)
    (this multiple choice question has been scrambled)
  280. Categorizing accounts according to the number of days the account is past-due describes 

    A. aging accounts receivable 
    B. accounts receivable analysis 
    C. accounts receivable cateforization 
    D. accounts receivable turnover 
    e. none of the above 
    A. aging accounts receivable 
    (this multiple choice question has been scrambled)
  281. A health care entitlement program for the indigent that is funded by both state and federal monies but is administered by the state is

    A. blue cross
    B. blue shield 
    C. medicaid 
    D. medicare 
    E. CHAMPUS 
    C. medicaid 
    (this multiple choice question has been scrambled)
  282. Protocol regarding who reports to whom within an organization's hierarchy

    A. chain of infection 
    B. chain of custody 
    C. article of incorpation 
    D. chain of autority 
    E. organizational chart 
    D. chain of autority 
    (this multiple choice question has been scrambled)
  283. The keyboard keys most commonly used with fuction keys (F1-F12) are 

    A. alt 
    B. space bar 
    C. tab 
    D. ctl 
    E. (b) or (d)
    E. (b) or (d)
    (this multiple choice question has been scrambled)
  284. Semiblock described a letter format where 

    A. the first line of each paragraph is indented five spaces 
    B. the salutation and complimentary close are omitted 
    C. all lines begin at the left magin 
    D. all lines begin at the left margin except the date line and complimentary close which begin at the center 
    E. the first line of each paragraph begins at the left margin with the remaining lines indented five spaces 
    A. the first line of each paragraph is indented five spaces 
    (this multiple choice question has been scrambled)
  285. To mitigate potential legal difficulties, appointments should be recorded in 

    A. erasable ink 
    B. indelible ink 
    C. pencil 
    d. any of the above 
    e. none of the above 
    B. indelible ink 
    (this multiple choice question has been scrambled)
  286. A medical assistant who is compensated every other Friday is being paid

    A. semimonthly 
    B. bimonthly 
    C. semiweekly 
    D. biweekly 
    E. semiannually 
    D. biweekly 
    (this multiple choice question has been scrambled)
  287. An amount that is paid on an insurance contract prior to the payment of benefits 

    A. deductible 
    B. prepaid fee 
    C. coinsurance 
    D. exclusion 
    E. assignment 
    A. deductible 
    (this multiple choice question has been scrambled)
  288. A gratuitous payment for professional services for which custom or propriety forbids a price to be set 

    A. professional fee 
    B. honorarium 
    C. tip 
    D. gratuity 
    E. bribe 
    B. honorarium
    (this multiple choice question has been scrambled)
  289. In word processing, to reproduce a portion of text and transport it to another section of the document describes 

    A. cut and paste 
    B. copy and paste 
    C. purging 
    D. concatenate 
    E. replace 
    A. cut and paste 
    (this multiple choice question has been scrambled)
  290. Which of the following comprises the opening of a letter?

    A. copy notation 
    B. inside address 
    C. signature line 
    D. complimentary close 
    E. refernce notation 
    B. inside address 
    (this multiple choice question has been scrambled)
  291. When is it 2:00 P.M in Minnesota, it is ____ in georgia. 

    A. 1:00 pm 
    B. 3:00 pm 
    C. 12.00 pm
    D. 4:00 pm
    E. 2:00 pm 
    B. 3:00 pm 
    (this multiple choice question has been scrambled)
  292. A property or right owned by a business defines

    A. revenue 
    B. asset 
    C. capital 
    D. expense 
    E. liability 
    B. asset 
    (this multiple choice question has been scrambled)
  293. A prepaid health plan that emphasizes health prevention and promotion 

    A. IVP
    B. PID 
    C. PPO
    D. IPA 
    E. HMO
    E. HMO
    (this multiple choice question has been scrambled)
  294. The amount of supplies used as a buffer while awaiting receipt of additional supplies 

    A. stock-out 
    B. back order 
    C. inventory 
    D. safety stock 
    E. replenishment 
    D. safety stock 
    (this multiple choice question has been scrambled)
  295. The instructional code that directs the computers data processing activities is the 

    A. ALU 
    B. control unit 
    C. CPU 
    D. software 
    E. hardware
    D. software 
    (this multiple choice question has been scrambled)
  296. The fastest mail service is 

    A. certified 
    B. special fourth class 
    C. first class 
    D. express 
    E. second class 
    D. express 
    (this multiple choice question has been scrambled)
  297. Pharmaceutical representatives are also known as 

    A. detail persons 
    B. sales reps
    C. vendors 
    D. marketing executives 
    E. sales associates 
    A. detail persons 
    (this multiple choice question has been scrambled)
  298. If the employee has 7.51% social security tax withheld, the employer must contribute 

    A. 11.265%
    B. nothing 
    C. 15.02%
    D. 3.755%
    E. 7.51%
    E. 7.51%
    (this multiple choice question has been scrambled)
  299. In ICD-9-CM coding, an idented term that alters the code of a related main term is 

    A. subterm modifier
    B. note 
    C. nonessential modifier
    D. see condition director 
    E. see also director 
    A. subterm modifier
    (this multiple choice question has been scrambled)
  300. When hiring a new employee, the MA should consider all of the following EXCEPT 

    A. experience 
    B. demeanor 
    C. marital status 
    D. appearance 
    E. credentials 
    C. marital status 
    (this multiple choice question has been scrambled)
  301. All of the following are output devices EXCEPT 

    A. video screen 
    B. monitor 
    C. CRT
    D. printer 
    E. mouse 
    E. mouse 
    (this multiple choice question has been scrambled)
  302. Letters marked "personal" should be 

    A. maintained at the front desk until pick up 
    B. redirected to the addressee's home address 
    C. opened and annotated 
    D. routes directly to the addressee
    E. brought to the attention of the office manager for disciplinary action 
    D. routes directly to the addressee
    (this multiple choice question has been scrambled)
  303. Directory assistance for out-of-state phone numbers is 

    A. 1-area code-411
    B. 1-area code-555-1212
    C. 1-800-555-1212
    D. 411
    E. 1-800-411
    B. 1-area code-555-1212
    (this multiple choice question has been scrambled)
  304. An income statement is also knwon as a 

    A. balance sheet 
    B. retained earnings statement 
    C. profit and loss statement 
    D. petty cash register 
    E. payroll register 
    C. profit and loss statement 
    (this multiple choice question has been scrambled)
  305. An amount the insurance company remits to the patient for claimed services 

    A. assignemnt of benefits 
    B. copayment
    C. allowable fee 
    D. fee changed 
    E. reimbursed fee 
    E. reimbursed fee 
    (this multiple choice question has been scrambled)
  306. In preparing for air travel, luggage should be checked in at least ___ hours(s) before scheduled take-off.

    A. 2.5 
    B. 1.0
    C. 2.0
    D. 1.5 
    E. 0.5
    B. 1.0
    (this multiple choice question has been scrambled)
  307. Which of the following is associated with computer memory?

    1. ram 
    2. keyboard
    3. ROM 
    4. floppy disk 
    1 and 3 are correct 
  308. Which of the following forms of mail/correspondence is typically handled by the medical assistant?

    1. fee payments 
    2. subscription renewals 
    3. promotional literature 
    4. telegrams 
    1, 2 and 3 are correct 
  309. Characteristics of the receptionist that impact a patients impression of the clinic are 

    1. attitude 
    2. etiquette 
    3. appearance 
    4. professionalism
    all of the above 
  310. The elements of the basic accountin equation include 

    1. owners equity (capital)
    2. assets 
    3. liabilities 
    4. revenue 
    1, 2, and 3 are correct 
  311. The purpose of medical coding include 

    1. classification 
    2. tracking 
    3. evaluation 
    4. standardization
    all of the above 
  312. A job description usually includes all of the following EXCEPT

    1. job title 
    2. to whom the position reports to 
    3. job duties 
    4. payroll guidelines 
    4 is correct 
  313. Which of the following are input devices?

    1. mouse 
    2. keyboard 
    3. graphic tablet 
    4. scanner
    all of the above
  314. The most common method(s)of filing medical charts 

    1. subject 
    2. alphabetical
    3. geographical 
    4. numerical
    2 and 4 are correct

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