bus 315 ch 3
Card Set Information
bus 315 ch 3
bus 315 ch 3
Esprit de Corps across the organization buildsculture and efficiency.
Frederick Taylor formalized the principles ofmanagement in his 1911 book.
Fayol, Taylor and the Gilbreths presumed thatmanagers were not overseeing manual labor tasks.
As we moved from a manufacturing society to aservice-based one, the kind of analysis to devise efficient motion and toolsbecame more relevant.
Tom Peters and Robert Waterman wrote aninternational bestseller and ushered a business revolution by changing the waymanagers viewed their relationships with vendors and customers.
According to Peters and Waterman, productivitythrough people means treating rank-and-file employees as a source of productivity
Hierarchy in an organization is necessary for:
Unity of command
According to Fayol, orderliness refers to:
Environment, materials and policies
Tom Peters referred to “master paradox” as:
Developing a level of comfort with complexityand ambiguity
Many companies that are not virtual use theprinciples of a virtual organization as:
A way to develop new projects
One-on-one communication in a virtualorganization is preferable because it keeps everyone up to speed and promoteslearning across the organization.
How did Netflix use social networking principlesto improve efficiency?
Netflix improved algorithms that match movielovers to titles they enjoy
The company that relies on computer andtelecommunications technologies instead of physical presence for communicationbetween employees is a:
Executives across the world believe thatbusiness has a responsibility to address issues like environmental concernsonly so far as the law requires
The field of transportation and shipping has nowrequired employees to know science and math
Organizations and social movements alike areusing wikis to help people find others with the skills and talents to solvepressing problems
In some countries, it is considered rude to say“no”.
In countries like Russia and Greece, family andbackground count for more than performance does
What kind of expertise do supply chain mastersneed at Intel?
Statistics, risk management and modeling
Working with people from different countries canbe a challenge because of:
Language issues and different cultural norms
The GLOBE project describes a project thatincludes all EXCEPT:
Proposed and validated a theory of relationshipbetween culture and government
Countries where uncertainty avoidance is highare Brazil and Switzerland.
In highly assertive countries, competitionbetween individuals and groups is discouraged
Countries with low institutional collectivismemphasize individual achievement and rewards
People in societies where uncertainty avoidanceis high want:
Want strict rules, laws and policies
People, in societies where assertiveness is low
Prefer harmony in relationships
People in high-power distance societies expect
Unequal power distribution and greater stratification
In countries with low institutional collectivism
Emphasize individual achievement
Company structures which are hierarchical anddecisions are made only by top managers represent
High on power distance dimensions
People who behave unethically have a characterflaw.
Ethics implies deciding on a course of actionwhen clear decision rules are available