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CAE
Columbia, South Carolina
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What is an SSR?
An SSR indicates action is required by the airline for certain services
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What are seat SSRs used to indicate?
A customers special needs & to ensure seating which meets FAA safety regulations
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FAA regulates seating for customers who:
- 1. Need wheelchairs
- 2. Are blind or deaf
- 3. Are medically impaired
- 4. Speak a language other then English
- 5. Are unaccompanied minors
- 6. Are carrying infants
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Advanced seat selection is:
Available a maximum of 331 days in advance of flight departure & is the same as flight availability
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Seat selection cannot be offered on:
Delta Shuttle & most OAL flights in PNR
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What are the requirements to be able to sit in the exit row?
- 1. Must understand & speak English
- 2. Must be able to locate, operate, & direct others to the exit
- 3. Must be willing if called upon to accomplish these tasks & be able to do so quickly
- 4. Must not be under 15 years old
- 5. Must not have a condition that might cause them harm if called upon
- 6. Musts be able to open, lift, & stow an exit door that weighs 31-52 pounds
- 7. Must not require the use of a seat belt extension
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Calls handled by General Sales(us)
- 1. Routine wheelchair requests
- 2. Blind or deaf customer
- 3. General information about assistive devices
- 4. Anytime you need assistance on calls from customer with a medical condition or who
- require special attention during flight
- 5. Disabled customers traveling with assistive service animals
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Calls that need to be transferred to CCD
- 1. Customers requiring an attendant to travel with them
- 2. Customers with a medical condition or disability requiring special attention
- 3. Stowage of battery powered wheelchair or scooter
- 4. A group of 10 or more disabled individuals traveling together
- 5. Customers traveling with an Emotional Support Animal
- 6. Cases where UPMC must determine if a customer is acceptable for travel
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Fare basis codes are limited to a maximum of (blank) characters
8 characters
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Difference between domestic & international ticket validity?
Domestic tickets are good for one year starting on the date of issue & International tickets are good for one year starting on the date of commencement
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