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Describe the three phases of the interview.
Introductory- Explaining the purpose of the interview, Discussing the types ofquestions that will be asked, Explaining the reasonfor taking notes, Assuring the client that confidential information will remainconfidential, Making sure that the client is comfortable and has privacy, Developing trust and rapport using verbal and nonverbal skills
Working- Biographic data, Reasons for seeking care, History of present health concern, Past health history and family history, Review of body systems for current healthproblems, Lifestyle and health practices and developmental, Listening, observingcues, and using critical thinking skills to interpret and validate informationreceived from the client, Collaborating with the client to identify the client’s problems and goals
Summary and closing- Summarizing information obtained during the working phase, Validatingproblems and goals with the client, Identifying and discussing possible plansto resolve the problem with the client, Making sure to ask if anything elseconcerns the client and if there are any further questions
Describe the use of nonverbal communication during the interview.
- 1. Appearance
- 2. Demeanor
- 3. Facial expression
- 4. Silence
- 5. Listening
- 6. Posture
- 7. Attitude
Describe the use of effective verbal communication during a client interview.
- 1. Open-ended questions
- 2. Closed-ended questions
- 3. Laundry list
- 4. Rephrasing
- 5. Well-placed phrases
- 6. Inferring
- 7. Providing information
Describe types of verbal communication that should be avoided in client interviews.
- Biased or leading questions
- Rushing through the interview
- Reading the questions
Describe how communication should be varied to communicate with elderly clients.
If you detect hearing loss, speak slowly, face the client at all times during the interview, and position yourself so that you are speaking on the side of the client that has the ear with better acuity. Do not yell at the client. Establishing and Maintaining trust, privacy, and partnership with the older client is particularly important. Speak clearly and use straightforward language during the interview with the elderly client. If the older client is mentally confused or forgetful, itis important to have a significant other present.