Card Set Information
educ 100 edu100 u100
Educ-100 chapter 3 terms
Prevent loss of face. Others can help us maintain face by providing support, etc.
Failing at a task and potentially causing loss of face.
An instance of failure to fulfill an obligation or expectation.
A statement in which the person admits a failure event, accepts responsibility, and expresses regret.
A type of account.
The needs we satisfy when we manage our relationships.
Deception by leaving out information or modifying the quality of the message to lessen the impact/reaction.
Goals only one party can attain.
Deception that changes the focus of the communication to another topic to avoid discussing the issue at hand.
Deception through the holding back of information so that the other person reaches erroneous conclusions.
Goals that prevent each other from being attained.
Providing no account to a reproach.
Instances in which a hearer's inability to comprehend a message results in confusion, failure events, conflict, or inorrect responses.