You get numerous calls from users who cannot access an application. Upon investigation, you find that the application crashed. You restart the application,
and it appears to run okay. What is the next step in the troubleshooting process?
❍ A. Email the users to let them know that they can use the application again.
❍ B. Test the application to ensure that it correctly operates.
❍ C. Document the problem and the solution.
❍ D. Reload the application executables from the CD, and restart it.
B. After you fix a problem, you should test it fully to ensure that the network correctly operate before you allow users to log back on. The steps described inanswers A and C are valid but only after the application has been tested. Answer D is incorrect because you would reload the executable only as part of a systematic troubleshooting process. Because the application loads, it is unlikely thatthe executable has become corrupted.