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- Research facts
- present case
- prepare for objections
Keep it short
- Stick to the point
- Stick to the agenda
- Nothing to say=shut up
Keep it Cool and Courteous
- Listen and respect
- Admit your week points and thier strong points
- The waffler
- The turf warrior
- the assassin
- the Dominator
- The Interrupter
- Give them recognition
- Take control of steering wheel
The Turf Warrior
- Respect their Territory
- Ask them for answer
- Ask them for ideas
- Push them for answers
- Keep Cool stick to guns
- Respond to arguments
- Talk to the chair
- remember the stuck record
- Appeal to the chair
- Use the 3-point technique
3 types of I-Message
Effective Teaching Model
- Anticipory Set
- Guided Practice
6 Steps of Method III
- 1. Define Needs
- 2. Brainstrom Solutions
- 3. Evaluate Solutions
- 4. Choose Solutions
- 5. Implement Solution
- 6. Check results
3 methods for resolving Conflicts
- 1. I win, you loose
- 2. You win, I loose
- 3. No Loose Method
- 1. Take down through levels of Organization
- 2. Submit all ideas to president
- 3. President evaluates ideas
- 4. Decisions sent back up to president
Periodic Planning Conference
A regulary scheduled conference with each of the leader's groups, generally every six months.
personnel directors and legal advisors, carry out __________ functions.
Salespersons, managers, vice-presidents
carry out ____ functions.
"Slip Method" or the "chalkboard method" would be used in
this kind of meeting.
Problem Identification Meeting
The question "How can we reduce paper work?"
would be appropriate to be asked what kind of meeting?
kind of meeting runs more effectively with a limited number of participants-
say 12 to 15 people.
The Evaluation and Decision-Making Meeting
The kind of meeting where it is decided who does what by when:
The implementation meeting
"I need complete privacy today to get prepared in
time" is an example of
"I strongly feel that it is inappropriate for a person to wear a nose ring if they
have a runny nose." ...is an example of
leader-centered decision making are characteristic of this
Method II is characterized by:
- DECISION MAKING
Getting on the good side.
One of the effects of Method I on the leader is the cost of:
The use of a series of boxes showing federal and state
laws company rules etc. illustrates the
LEADERS AREAS OF FREDOM
this word means "general agreement" or majority of opinion.
The method of problem solving that involves the
"principle of participation".
- Evaluation Committee Method
What is one of the Guidelines for Making Management of
Priority of Meetings
The greater the status or
prestige differential between the leader and the member, the more likely the
leaders contributions will inhibit participation of the members
In Method I, is the solution arrow or the resentment arrow the darker/heavier of
In Method II, is the solution arrow or the resentment the lighter of the two?
The term psychologist use for "the means to
If I said, "She is an authority in her
field," this kind of authority would be followed by which letter?
If I said, "The boss has authority over his subordinates," This kind of
authority would be followed by which letter?
'P' FOR POWER.
The captain of an airplane has authority based on the fact that he is the captain.
This is an example of a kind of authority that would be followed by the letter:
J for job Description.
In Method 3, the arrows for resentment and solution are
In Method III, since neither party knows for sure what the ultimate solution will
be, the result is said to be:
The lower down an individual is in the organizational hierarchy, the
_____________ their area of freedom.
An effective leader is both a "human relations" specialist and a
A performance evaluation that first makes an overall judgment of a subordinate's
performance then indiscriminately rates all specific items consistent with the
general rating creates what is called the _____________.
A measure of ones neatness of appearance would be a ___________ measure.
A measure of the number of
complaints received in a month would be
an objective measure.
Name of the method that used a pyramid and a series of arrows to illustrate how to
solve a problem?
These kinds of meetings are such purposes as personal growth and continuing education
This word means "general agreement" or majority of opinion
the number larger than half the total is called
The term used to describe when all the members of a group, including the leader, are willing to accept a decision.
What do you do when agreements are not honored
try a reminder