PHR/SPHR - HR Development 2012

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Author:
Sooryun71
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178641
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PHR/SPHR - HR Development 2012
Updated:
2012-10-20 22:20:59
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Unit3
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Human Resource Development
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  1. The unique characteristic of a learning organization is that

    a. the members learn about each other.
    b. it has the capacity to gather new information and use it for improvement.
    c. it focuses on selecting new employees who love learning and are highly skilled.
    d. employees are rewarded for submitting creative suggestions and participating in their implementation.
    • a. the members learn about each other.
    • b. it has the capacity to gather new information and use it for improvement.
    • c. it focuses on selecting new employees who love learning and are highly skilled.
    • d. employees are rewarded for submitting creative suggestions and participating in their implementation.
  2. The best reason for presenting a training program is because

    a. it contributes to the organization's goals and objectives.
    b. it has been highly advertised.
    c. competitors are using the training.
    d. of concern about federal agency pressure.
    • a. it contributes to the organization's goals and objectives.
    • b. it has been highly advertised.
    • c. competitors are using the training.
    • d. of concern about federal agency pressure.
  3. The systems model of training contains three phases: _____, training and development and evaluation.

    a. preparation.
    b. assessment.
    c. introduction.
    d. organizing.
    • a. preparation.
    • b. assessment.
    • c. introduction.
    • d. organizing.
  4. In assessing training needs, an examination of production efficiency, labor costs, turnover, and accidents would be part of which training needs analysis?

    a. personnel.
    b. task.
    c. operations.
    d. organizational.
    • a. personnel.
    • b. task.
    • c. operations.
    • d. organizational.
  5. The major difference between training and education is that

    a. education refers more to acquiring specific skills.
    b. education is more closely related to learning a particular job.
    c. training provides more general knowledge.
    d. training narrows the range of responses while education broadens the range.
    • a. education refers more to acquiring specific skills.
    • b. education is more closely related to learning a particular job.
    • c. training provides more general knowledge.
    • d. training narrows the range of responses while education broadens the range.
  6. The best method for conducting a training needs analysis when data needs to be obtained from a large number of employees is

    a. interviews.
    b. observations.
    c. questionnaires.
    d. focus groups.
    • a. interviews.
    • b. observations.
    • c. questionnaires.
    • d. focus groups.
  7. The process of selectively reinforcing a response to change the behavior of a person is associated with

    a. behavioral modeling.
    b. operant conditioning.
    c. education.
    d. learning.
    • a. behavioral modeling.
    • b. operant conditioning.
    • c. education.
    • d. learning.

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