COMM Ch 6, 7

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  1. Gaining Compliance
    - different methods
    • we need others to agree with us or do things for us. 
    • pre-giving, liking, promising, threat, guilt, esteem, and debt.
  2. Expert Power
    your ability to have power over others because you have more knowledge and skills on the subject
  3. Referent Power
    most important source of power because it's based on loyalty
  4. Reward Power
    • you are the best or only source of rewards.
    • a teacher might give a student rewards for good grades.
  5. Coercive Power
    based on possible negative outcomes that are used as weapons
  6. Legitimate Power
    • the leader has power because they are in a higher position than you.
    • your boss at work
  7. Knapp's Relationship Escalation Model
    what are the 5 steps?
    • initiation
    • experimenting
    • intensifying
    • integrating
    • bonding
  8. Economic Model of Relationships
    if the rewards of the relationship exceed the costs, than the relationship will continue. 
  9. Relational Fusion
    when one person in the relationship tries to define reality for the other person
  10. Knapp's Relationship Termination Model
    what are the 5 stages?
    • differentiating - both parties begin to assert independence
    • circumscribing - diminishment of communication
    • stagnating - they avoid discussing the relationship
    • avoiding
    • terminating
  11. Analytical Thinking
    • dissects events/concepts into pieces that can be backed up by facts
    • European/US way of thinking
  12. Holistic Thinking
    • doesn't dissect events or concepts
    • fables and storytelling
    • south america
  13. Empathy
    how to be empathetic?
    • don't try to give advice right away
    • listen to what they have to say
    • only offer help if you will actually follow through
  14. 4 causes of conflict
    • 1. goals to be pursued
    • 2. allocation of resources - time, money
    • 3. decisions to be made
    • 4. behaviors that are considered inappropriate
  15. 7 Levels of Conflict
    • 1. No conflict
    • 2. latent conflict
    • 3. problems to solve
    • 4. dispute
    • 5. help
    • 6. fight or flight
    • 7. intractability
  16. 5 types of dealing with conflict
    • conflict avoidance
    • conflict accomodation
    • conflict compromise
    • conflict competition
    • conflict integration
  17. Negotiation
    the act of bargaining to reach an agreement
  18. Arbitration
    • when a third party handles the conflict. 
    • doesn't involve a judge or jury
    • both parties agree beforehand that they will agree to the conclusion
  19. Litigation
    • involves presenting evidence to a judge
    • handled by lawyers
  20. Mediation
    when a neutral person facilitates communication between the two parties
Card Set:
COMM Ch 6, 7
2012-10-21 21:14:52
communication interpersonal

Interpersonal Communication, Interpersonal Skills
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