COMM Ch 6, 7
Card Set Information
COMM Ch 6, 7
Interpersonal Communication, Interpersonal Skills
- different methods
we need others to agree with us or do things for us.
pre-giving, liking, promising, threat, guilt, esteem, and debt.
your ability to have power over others because you have more knowledge and skills on the subject
most important source of power because it's based on loyalty
you are the best or only source of rewards.
a teacher might give a student rewards for good grades.
based on possible negative outcomes that are used as weapons
the leader has power because they are in a higher position than you.
your boss at work
Knapp's Relationship Escalation Model
what are the 5 steps?
Economic Model of Relationships
if the rewards of the relationship exceed the costs, than the relationship will continue.
when one person in the relationship tries to define reality for the other person
Knapp's Relationship Termination Model
what are the 5 stages?
differentiating - both parties begin to assert independence
circumscribing - diminishment of communication
stagnating - they avoid discussing the relationship
dissects events/concepts into pieces that can be backed up by facts
European/US way of thinking
doesn't dissect events or concepts
fables and storytelling
how to be empathetic?
don't try to give advice right away
listen to what they have to say
only offer help if you will actually follow through
4 causes of conflict
1. goals to be pursued
2. allocation of resources - time, money
3. decisions to be made
4. behaviors that are considered inappropriate
7 Levels of Conflict
1. No conflict
2. latent conflict
3. problems to solve
6. fight or flight
5 types of dealing with conflict
the act of bargaining to reach an agreement
when a third party handles the conflict.
doesn't involve a judge or jury
both parties agree beforehand that they will agree to the conclusion
involves presenting evidence to a judge
handled by lawyers
when a neutral person facilitates communication between the two parties