COMM Ch 8, 9, 10
Card Set Information
COMM Ch 8, 9, 10
communication interview groups
The Interview, Groups, Participating in Groups
How to organize a good interview?
start with an easy opening
questions in the middle
conclude by letting the interviewee ask any questions
have a straightforward answer
require more than just a yes or no answer
only one answer
intended to illicit an emotional response
intended to get the person to reflect on what he or she has said and expand on it
intended to get the person to reveal more about how they feel
2 people meet to solve a dilemma
designed to provide support and advice
like a performance review.
helps the interviewee see the strengths and weaknesses of their performance
Risky Shift Phenomenon
decisions reached by a group a more risky than that decision would've been by a single person.
blind commitment to some faulty ideas, because some group members are too afraid to voice their opinion.
6 Phases of Group Forming
2. Norming - getting to know each other
3. Storming - disagreements in the beginning or conflicts in the middle
4. Conforming - work actively towards a common goal.
Voting Methods: Plurality
the idea with the most votes wins
Voting Methods: Part-of-the-whole Voting
a certain percentage of votes needs to be reached before a movement is passed
can be any percentage
those who don't say anything during the decision-making process will still be held accountable for the decision that is reached
Centralized Group Communication Networks
all communication flows to the leader
good for simple problems
Decentralized Group Communication Networks
ideas flow freely
better for complex problems
leader dominates and directs group towards his/her personal goals
leader wants group to accomplish goals that the group wants
leader is nondirective and lets group members do their own thing
offering a selection of choices, all of them bad
this leader can change both the behavior and the
outlook of his or her followers.