MIS 140

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Author:
umerali36
ID:
178842
Filename:
MIS 140
Updated:
2012-10-28 19:01:31
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Chapters 5
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  1. What is eCommerce?
    Electronic commerce (e-commerce) – commerce, but it is commerce accelerated and enhanced by IT

    Build powerful relationships with customers

    Build powerful relationships with suppliers

    Build powerful relationships with partners
  2. What is the purpose of a P2P?
    You must have a clear path-to-profitability (P2P), a formal business plan that outlines key business issues  such as…

    • Customer targets
    • Marketing strategies
    • Operations strategies
    • Projected income statement and balance sheet targets
  3. What is B2B, B2C, C2C, G2B, G2G, G2C?
  4. What is Vertical Government Integration?
  5. What is Horizontal Government Integration?
  6. How do you become successful in a B2B?
    To be successful, you must…

    • Define your products and services
    • Define your target customers

    B2B (other businesses)

    B2C (individuals)

    Define your customers perception of the value of your products and services
  7. Who are the customers in an eCommerce environment?
    • Business to Business
    •            Other businesses

    • Business to Consumer
    •            Individuals

    Each is different and has different needs and wants
  8. What are commodity like products?
    Commoditylike:

    Same no matter where you purchase it

    • Examples:
    • books, music, movies

    Price and ease of ordering are important
  9. Which product is best to sell in an eCommerce
    environment?
    Digital

    • Purchased and delivered over the Internet
    • Best product type for B2C e-commerce
    • Examples:  Music, software
  10. What types of products are purchased in a B2C?
    in a B2B?
    • B2C- Mass Customization
    • B2B- Maintenance, repair, and operations (MRO)
    • materials (indirect materials) –
    • materials necessary for running a company but do not relate to the company’s
    • primary business activities
  11. What are the definitions for Mass Customization,
    Reverse Auction, Demand Aggregation?
    • Mass customization – the ability of an organization to give its customers the opportunity to tailor its products or services
    • Dell– customized computer purchases
    • Apple iTunes – only the music you want (not necessarily the whole album)

    • Reverse auction – process in which a buyer posts its
    • interests in buying items and sellers compete by submitting successively lower bids (The lowest bidder wins)

    Demand aggregation – combining purchase requests from multiple buyers which justifies a larger discount
  12. What is the difference between a vertical and
    horizontal eMarketplace?
    • B2B e-commerce takes advantage of e-marketplaces
    • Electronic marketplace (e-marketplace) – interactive business providing a central market where multiple buyers and sellers can engage in e-commerce

    • -Horizontale-marketplaces- connects buyers and sellers across many industries
    •          Primarily for MRO materials
    •           All industries need office supplies, travel, and like

    • -Verticale-marketplaces– connects buyers and sellers in a given industry
    •         Primarily for direct materials
    •         Each industry has unique direct material needs
    •         Covisint (www.covisint.com) – automotive
    •         Many others
  13. How do you find online customers?
    -Registering with search engines

    -Online ads

    -Viral marketing

    -Affiliate programs
  14. What is the difference between a pop up
    ad and a pop under ad?
    Pop-up ad– small Web page advertisement that appears on your screen outside the current Web site

    Pop-under ad– pop-up ad you do not see until you close your current browser window
  15. What significance does click-through and
    conversion rates have in an affiliate program?
    Click-throughs and conversion rates are important

    • Click-through – count of the number of people who
    • visit one site and use an ad to get to another

    • Conversion rate – percentage of potential customers who
    • actually buy something
  16. What is are various ways to pay in an eCommerce
    environment?
    Credit cards, Financial cybermediaries, Electronic checks, Electronic Bill Presentment and Payment, Smart cards
  17. How do you maintain secure transactions in an
    eCommerce environment?
    • Encryption, Secure Sockets Layers, & Secure
    • Electronic Transactions
  18. How many keys are used in Public key
    encryption?
    Public key encryption (PKE) – uses two keys: a public key for everyone and private key for only the recipient of the encrypted information
  19. What is the purpose of each key?
  20. How can you tell if you are in a secure
    environment on a webpage?
  21. What is M-commerce?
    • Mobile commerce – electronic commerce transactions
    • conducted over a wireless device such as a smartphone, laptop, or tablet PC.

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