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Value system of sales/collection process
Point of contact between customer and enterprise
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Value chain of sales/collection process
- goods/services to customers - cash to enterprise
- includes one deferment economic event and one increment economic event
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Pattern of sales/collection process - transaction cycle
- Instigation event
- mutual commitment event
- Economic exchange event
- Resources
- Agenys
- Types
- Various relationships
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Instigation Events
- Marketing events, customer inquiers
- may be internally or externally instigated
- relationships - proposition, fulfillment & participation
- related entities - inventory type, sales order, sales representative & customer
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mutual commitment events
- customer orders, rentals, service agreements
- agreed exchange of resources at defined future time; series of activities
- relationships - reservation, fulfillment, participation
- related entities - customer, inventory, sales rep, customer rep or order entry clerk, credit manager, sale order
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economic decrement event
- sale, shipment, rental, or service engagement
- is the revenue generating activity (resource made avail to revenue cycle is given up for resource)
- relationships - fulfillment, duality, stockflow, participation and sometimes reversal
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picking slip
prepared to authorize inventory clerk to "pick" goods out of warehouse
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packing slip
also called packing list, identifies goods that have been shipped to customer; transfers custody of goods to common carrier
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bill of lading
also indicates transfer of custody ofgoods from enterprise to common carrier; has a list of how many boxes, dimensions and/or weight of boxes
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sales invoice
communicates to customer that enterprise has fulfilled its commitment and to remit payment
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