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The flashcards below were created by user
shannonm2003
on FreezingBlue Flashcards.
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What is the ability to resist illness when under stress
hardiness
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what is having healthy responses to stressful circumstances or risky situations
resilience
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what involves using problem-solving abilities and believing that one can cope with adverse or novel situations
Resourcefulness
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what is being sensitive to issues related to culture, race, gender, sexual orientation, social class, economic situation and other factors
culturally competent
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what are the phases of anger
- triggering phase
- escalation phase
- crisis phase - peak
- recovery phase
- post crisis phase
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what are some components of a therapeutic relationship
- trust
- genuine interest
- empathy
- acceptance
- positive regard
- self-awareness and therapeutic use of self
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what are the phases of a therapeutic relationship
- orientation - background info, meet, etc
- working - includes problem identification and exploitation
- termination
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what nursing behaviors diminish a therapeutic relationship
- inappropriate boundaries
- sympathy/encouraging client dependency
- nonacceptance and avoidance
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What is the nurses role in a therapeutic relationship
- teacher
- caregiver
- advocate
- sometimes parent surrogate
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what is the intimate zone
- 0-18 inches
- spouses, parents with young kids
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what is the personal zone
- 18-36 inches
- between family and friends talking
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what is social zone
- 4-12 feet
- communication in social and business settings
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what is public zone
- 12-25 feet
- speaker and audience
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What are some therapeutic techniques
accepting, broad openings, consensual validation, encouraging comparison, encouraging description of perceptions, encouraging expression, exploring, focusing, formulating a plan of action, giving info, giving recognition, making observations, offering self, presenting reality, reflecting, restating, seeking info, silence, summarizing
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What are some non-therapeutic techniques?
advising, agreeing, belittling feelings expressed, challenging, defending, disagreeing, giving approval, giving literal responses, interpreting, introducing an unrelated topic, stereotyping, probing, reassuring, rejecting, using denial
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