OLS 252 Chptr 11

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  1. What is the Communication Process?
    Source. Encoding. Channel. Decoding. Reciever. Feedback.
  2. In what direction does communication occur?
    Communication upward (superior), downward (subordinate), laterally (peers), and outside (customers, suppliers).
  3. What percentage of Grapevine information is true or accurate?
    75% of this information is accurate.
  4. What is a grapevine?
    The informal communication network within an organization.
  5. What is a rumor?
    These are substantiated stories that appear to be important, cause anxiety, and are ambiguous.
  6. What is a rumor mill?
    This is communication cycle where rumors are spread.
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17995
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OLS 252 Chptr 11
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Final Review Flashcards
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