OLS 252 Chptr 15
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What are Line Positions?
Positions that are involved in day-to-day business of the company.
Who Line Positions serve?
These positions serve external customers.
What are Staff Positions?
These positions play a supporting role.
Who do Staff Positions serve?
These positions serve internal customers.
What 3 characteristics do service professionals need?
These people need great communication, ability to handle stressful situations, and a positive attitude.
What would you like to do?
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