OLS 252 Chptr 15

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  1. What are Line Positions?
    Positions that are involved in day-to-day business of the company.
  2. Who Line Positions serve?
    These positions serve external customers.
  3. What are Staff Positions?
    These positions play a supporting role.
  4. Who do Staff Positions serve?
    These positions serve internal customers.
  5. What 3 characteristics do service professionals need?
    These people need great communication, ability to handle stressful situations, and a positive attitude.
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18007
Card Set
OLS 252 Chptr 15
Description
What do people in different jobs do?
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