OLS 252 Chptr 20

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  1. Change agents
    people who drive change
  2. Lewin's Change Model
    Unfreeze. Movement and Transistion. Refreezing.
  3. driving forces for change
    technology, nature of the workforce, international effects, mergers, economic shocks.
  4. why people don't like change.
    disrupts their habits and threatens their security
  5. why many organizations find it difficult to change
    organizations have group inertia
  6. how to get people and organizations to change
    education, participation, support, economic incentives, increase communicaitons, negotiation, coercion.
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OLS 252 Chptr 20
Final Review Flashcards
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