OLS 252 Chptr 4

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how to understand a person's behavior

understand their values
terminal values

are the end states that you hope to achieve
instrumental values

are the means of achieving terminal values
attitudes

cognitive. affective. behavioral.
cognitive dissonance

a conflict between two values or between values and behavior
organizational commitment

the extend to which people believe in the organization and see themselves as part of it
responses to job dissatisfaction

Active/Passive. Constructive/Destructive.