OLS 252 Chptr 4

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  1. how to understand a person's behavior
    understand their values
  2. terminal values
    are the end states that you hope to achieve
  3. instrumental values
    are the means of achieving terminal values
  4. attitudes
    cognitive. affective. behavioral.
  5. cognitive dissonance
    a conflict between two values or between values and behavior
  6. organizational commitment
    the extend to which people believe in the organization and see themselves as part of it
  7. responses to job dissatisfaction
    Active/Passive. Constructive/Destructive.
Card Set
OLS 252 Chptr 4
Values and Attitudes
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