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a peasants fundamental orientation toward life
dealing with the funds that are paid in advance of need
- the funeral home is responsible for these
- often this responsibility lasts for years
- a. Determination of how the program will be funded
- 1) Trusts
- 2) Insurance
- 3) Ither investment insurances
- - it is the funeral home's responsibility to insure that any funds will be safe in a trust, bank account or insurance instrament that protects the client from losing any principle or interest.
- b. Disclosures
- - the funeral home must explain fully to families exactly what will happen with the pre-need funds they pay
- - yearly updates as to the status of any pre-need funds accounts should be maintained by the funeral home.
- a rule of ethical conduct found in some form in most major religions
- "do unto others as you would have them do unto to you"
- having a sense of honor:
- upright and fair dealing
fidelity to moral principles
- - man-made rules and regulations that govern society
- - concerned with acts AND conduct
- - concerned with the interest of society
- - are "externally" imposed
- - basically synonymous with ethical
- - refers to the customs, values, and standards of practice of a group, age, or theory intended to be timeless
something, as a reason or desire, acting as a spur to action
professions that are related to funeral service in some way
that branch of philosphy dealing with values relating to human conduct as it applies to business transactions
moral principles that vary with circumstances
Code of Ethics
a declaration or public statement of professional standards of right and wrong conduct
that branch of philosphy dealing with values relating to human conduct, with respect to the rightness and wrongness of certain actions and to the goodness and badness of the motives and ends of such actions
the branch of philosophy conncerned with the intent, means, and consequences of moral behavior
beliefs that are held in high esteem
- a culturally entrenched pattern of behavior made up of:
- a. sacred beliefs
- b. emotional feelings accompanying the beliefs
- c. overt conduct presumably implementing the beliefs and feelings
a philosphy that focuses on belief in a God or Gods
being seperate from religion
a philosphy that does not focus on the worship of a god or gods
the cultural heritage or identity of a group, based on factors such as language or country of origin
to hold certain information in trust and not disclose without proper authorization or authority
the set of values, ideas, and opinions of an individual or group
abstract patterns of and for living and dying, which are learned directly or indirectly
the rules, ideas, and beliefs that are shared by members of society
the character of an individual viewed as a member of society
behavior in terms of the duties, obligations, and functions of a citizen
A funeral director must provide equitable service to all regardless of what four things?
- a. race or ethnicity
- b. religious beliefs
- c. personal preference
- d. medical circumstances
A stage of moral development in which an individual considers universal moral principles that supercede the authority of a group.
A stage of moral development in which moral reasoning is based on reward and punishment from those in authority.
A stage of moral development in which the expectations of the social group are supported and maintained.
A stage of moral development in which the individual is characterized as not undeistanding the rules or feeling a sense of obligation to them.
Any publicity used by a funeral home must be cautious about how they use or discuss what four things?
- a. warranties
- b. testimonials
- c. endorsements
- d. advertising
Be familiar with all of the information concerning pre-funded funeral arrangements.
- 1. fiduciary duties
- 2. professional issues
- 3. adherence to laws and rules
Be familiar with the items that must be present for a code of ethics to be effective.
- 1. top management commitment
- 2. employee recognition
- 3. importance starts at recruiting and hiring
- 4. adherence expected of everyone, violation dealt with equally
- 5. method to measure effectiveness
- 6. wording succinct and easily understood, training implemented
How can having a Code of Ethics be an advantage to a funeral home?
- a. improve public image
- b. gives direction in day-to-day activities
- c. directions for actions during a crisis
- d. enhance employee pride, morale, and loyalty
- e. improve operations
- 1. open & hones communications
- 2. constructive change
- 3. workplace intensity
ln what stage of Kohiberg's theory are actions evaluated in terms of possible punishment?
In what stage of Kohlberg's theory does an individual always defer to what provides for the "greater good'?
In what stage of Kohlberg's theory does an individual begin to internalize parental/societal values?
In what stage of Kohlberg's theory does an individual consider the laws and rules of society along with their own self-chosen standards of justice and respect for human dignity?
In what stage of Kohlberg's theory does an individual feel the need to do one's "duty"?
In what stage of Kohlberg's theory does an individual think in terms of rights of others, the general welfare of the community, and a duty to conform to the laws and standards established by the will of the majority?
In what stage of Kohlberg's theory is an individual's behavior directed by self-chosen ethical principles that tend to be general, comprehensive or universal?
In what stage of Kohlberg's theory is good behavior considered that which pleases others in the immediate group?
In what stage of Kohlberg's theory is high value placed on justice, dignity and equality?
In what stage of Kohlberg's theory is the concern about others only in regards to what benefits an individual can gain?
In what stage of Kohlberg's theory is the emphasis on being nice?
In what stage of Kohlberg's theory is the emphasis on upholding law, order, and authority?
In what stage of Kohlberg's theory is there flexibility in the interpretation and application of rules?
In what stage of Kohlberg's theory is there no internalization of values?
In what stage of Kohlberg's theory will an individual defer to the power of others and obey rules to avoid trouble?
Know the details we discussed concerning the ethical professional procedures concerning the deceased.
- a. condition of deceased
- b. procedures performed
- c. pre-existing conditions
- Professional procedures
- care & concerne for body
- thoroughness of preperation
Know the four personal standards that are used to comprise individual ethics.
- 1. Culture
- 2. Theistic or Non-theistic values
- 3. Citizanship
- 4. Family Relationships
Know the important points of Carol Gilligan's theory on moral development in women?
- - based on considerations of caring
- - serve to maintain relationships
- - consider the needs of both sides
Know the information concerning pre-planned funeral arrangements.
- - deceased oral & written wishes
- - records/information security/confidentiality
- - comply with state/Fed pre-need laws
Know the major points that comprise ethics within a funeral service operation.
What are the ethical obligations an employer and an employee must fulfill or be concerned with in a funeral service operation?
- A. Employer-employee relationships
- 1. personal conduct
- 2. hiring practices
- 3. training
- 4. continuing education
- 5. personal appearance
- 6. internship/apprentice relations
- 7. safe working conditions
- 8. compensation/benefits
- 9. conveyance of positive image of funeral service
- B. Accuracy/confidentiality of records
- C. compliance with laws. rules, & regulations
- D. unlicensed personnel
- E. environmental issues
Know the names of each stage of Kohlberg's theory and what number stage each is.
Know what two stages define each level of Kohlberg's theory. Example: Punishment orientation and Pleasure-seeking orientation define the preconventional level.
- Pre-conventional level
- Stage 1. punishment orientation
- Stage 2. pleasure-seeking orientation
- Conventional level
- Stage 3. good boy/good gorl orientation
- Stage 4. authority orientation
- Post-conventional level
- Stage 5. social-contract orientation
- Stage 6. morality of individual principles
Law or Ethics -which applies to the following statement?: Concerned with acts and conduct.
Law or Ethics - which applies to the following statement?: Concerned with the interest of society.
Law or Ethics - which applies to the following statement?: Concerned with the values relation to human conduct
Law or Ethics - which applies to the following statement?: Concerned with the motives for and attitudes toward conduct
Law or Ethics - which applies to the following statement?: Concerned with the interest of society AND of the individual.
Law or Ethics - which applies to the following statement?: Externally imposed.
Law or Ethics - which applies to the following statement?: lnternally imposed.
Law or Ethics - which applies to the following statement?: Man-made rules and regulations to govern society.
Religious prescriptions for moral behavior are base on what?
the golden rule
The punishment orientation stage of Kohlberg's theory was once known as what?
The statement "Do unto others as you would have them do unto you" is know as what?
the golden rule
The study of moral judgments and right and wrong conduct is what?
What are the allied professions to the funeral industry?
- gov. agencies
- organ/body donation agencies
- monument dealers
- third party vendors
What are the fiduciary duties of an ethical funeral director concerning pre-funded funeral arrangements?
- a. determination of how program will be funded
- b. disclosures of pre-need funds
What are the five areas where a funeral director needs to be knowledgeable, honest, factual and up-to-date?
- a. disposition options
- b. service options
- c. merchandise options
- d. financial issues
- e. custody or trusteeship of personal effects & the body
What are the methods to be used when an ethical funeral director deals wrth the media?
- 1. factual information
- 2. discretion in release of information
What are the things that should take place between competing funeral homes to enhance ethics in funeral service?
- 1. promotion of understanding and cooperation
- 2. actions determines professional image of business
- 3. sharing of ideas and information
- 4. sharing of personnel and equipment
- 5. involvement in professional associations
What are the three components of the area of client facilitation concerning ethics in funeral directing?
- 1. confidential responsibility
- 2. knowledgeable and factual representation
- 3. equitable professional service to all
What are the three items we listed that must remain confidential about the deceased?
- 1. condition of the deceased
- 2. procedures performed
- 3. pre-existing conditions
What are the three major areas of concern in post-need ethics?
- 1. after-care services
- 2. knowledge of community resources
- 3. professional references
What are the two shared goals of laws and ethics?
- 1. regulation of behavior
- 2. protection of society
What did Aristotle believe separated humans from other creatures?
What is an imperfect instrument for a guide to ethical behavior?
What is considered to be the "ethical ideal"?
ethics of "moderation"
What is the development of secular ethics based on?
a scientific understanding of the world
What is the most important asset to a funeral home?
What records did we discuss that require accuracy and confidentiality?
- 1. business records
- 2. client/family/deceased records
- 3. employment records
- 4. all other written/oral arrangements
What stage of Kohlberg's theory is sometimes considered a theoretical stage?
Stage 6. morality of individual principles
What stage of Kohlberg's theory was once known as the "premoral" level?
Stage 1. punishment orientation
What three things make up the pattern of behavior seen in religion?
- 1. sacred beliefs
- 2. emotional feelings accompanying the beliefs
- 3. overt conduct presumably implementing those beliefs and feelings
What type of ethics did Aristotle teach?
ethics of "moderation"
When an individual seeks to satisfy their own needs by behaving in a manner that will gain rewards and the return of favors, they are in what stage of Kohlberg's theory?
Stage 2. pleasure-seeking orientation
Where is most ethics rooted?
Who was the most influential philosopher shaping secular ethics?
With regards to the ethical treatment of the deceased, what are the three items of utmost importance?
- 1. confidentiality/privacy
- 2. dignity
- 3. preperation