FS Ethics Final

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FS Ethics Final
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2012-11-08 13:18:04
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FS Ethics Final
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  1. Ethos
    (Greek)
    a peasants fundamental orientation toward life

    "inner character"
  2. Fiduciary duties
    dealing with the funds that are paid in advance of need

    • the funeral home is responsible for these
    •      often this responsibility lasts for years

    • a. Determination of how the program will be funded
    •       1) Trusts
    •       2) Insurance
    •       3) Ither investment insurances
    •       - it is the funeral home's responsibility to insure that any funds will be safe in a trust, bank account or insurance instrament that protects the client from losing any principle or interest.

    • b. Disclosures
    •      - the funeral home must explain fully to families exactly what will happen with the pre-need funds they pay
    •      - yearly updates as to the status of any pre-need funds accounts should be maintained by the funeral home.
  3. Goiden Rule
    - a rule of ethical conduct found in some form in most major religions

    - "do unto others as you would have them do unto to you"
  4. Honesty
    • having a sense of honor:
    • upright and fair dealing
  5. Integrity
    fidelity to moral principles
  6. Laws
    • - man-made rules and regulations that govern society
    • - concerned with acts AND conduct
    • - concerned with the interest of society
    • - are "externally" imposed
  7. Moral
    • - basically synonymous with ethical
    • - refers to the customs, values, and standards of practice of a group, age, or theory intended to be timeless
  8. Motives
    something, as a reason or desire, acting as a spur to action
  9. Allied professions
    professions that are related to funeral service in some way
  10. Business ethics
    that branch of philosphy dealing with values relating to human conduct as it applies to business transactions
  11. Situational ethics
    moral principles that vary with circumstances
  12. Code of Ethics
    a declaration or public statement of professional standards of right and wrong conduct
  13. Ethics(2)
    that branch of philosphy dealing with values relating to human conduct, with respect to the rightness and wrongness of certain actions and to the goodness and badness of the motives and ends of such actions

    the branch of philosophy conncerned with the intent, means, and consequences of moral behavior
  14. Values
    beliefs that are held in high esteem
  15. Religion
    • a culturally entrenched pattern of behavior made up of:
    •   a. sacred beliefs
    •   b. emotional feelings accompanying the beliefs
    •   c. overt conduct presumably implementing the beliefs and feelings
  16. Theism
    a philosphy that focuses on belief in a God or Gods
  17. Secular
    being seperate from religion

    non-religous
  18. Non-theistic
    a philosphy that does not focus on the worship of a god or gods
  19. Ethnicity
    the cultural heritage or identity of a group, based on factors such as language or country of origin
  20. Confidentiality
    to hold certain information in trust and not disclose without proper authorization or authority
  21. Philosophy
    the set of values, ideas, and opinions of an individual or group
  22. Culture
    abstract patterns of and for living and dying, which are learned directly or indirectly

    the rules, ideas, and beliefs that are shared by members of society
  23. Citizenship
    the character of an individual viewed as a member of society

    behavior in terms of the duties, obligations, and functions of a citizen
  24. A funeral director must provide equitable service to all regardless of what four things?
    • a. race or ethnicity
    • b. religious beliefs
    • c. personal preference
    • d. medical circumstances
  25. A stage of moral development in which an individual considers universal moral principles that supercede the authority of a group.
    Post-conventional level
  26. A stage of moral development in which moral reasoning is based on reward and punishment from those in authority.
    Pre-conventional level
  27. A stage of moral development in which the expectations of the social group are supported and maintained.
    Conventional level
  28. A stage of moral development in which the individual is characterized as not undeistanding the rules or feeling a sense of obligation to them.
    Stage 1
  29. Any publicity used by a funeral home must be cautious about how they use or discuss what four things?
    • a. warranties
    • b. testimonials
    • c. endorsements
    • d. advertising
  30. Be familiar with all of the information concerning pre-funded funeral arrangements.
    • 1. fiduciary duties
    • 2. professional issues
    • 3. adherence to laws and rules
  31. Be familiar with the items that must be present for a code of ethics to be effective.
    • 1. top management commitment
    • 2. employee recognition
    • 3. importance starts at recruiting and hiring
    • 4. adherence expected of everyone, violation dealt with equally
    • 5. method  to measure effectiveness
    • 6. wording succinct and easily understood, training implemented
  32. How can having a Code of Ethics be an advantage to a funeral home?
    • a. improve public image
    • b. gives direction in day-to-day activities
    • c. directions for actions during a crisis
    • d. enhance employee pride, morale, and loyalty
    • e. improve operations
    •      1. open & hones communications
    •      2. constructive change
    •      3. workplace intensity
  33. ln what stage of Kohiberg's theory are actions evaluated in terms of possible punishment?
    Stage 1
  34. In what stage of Kohlberg's theory does an individual always defer to what provides for the "greater good'?
    Stage 5
  35. In what stage of Kohlberg's theory does an individual begin to internalize parental/societal values?
    Stage 3
  36. In what stage of Kohlberg's theory does an individual consider the laws and rules of society along with their own self-chosen standards of justice and respect for human dignity?
    Stage 6
  37. In what stage of Kohlberg's theory does an individual feel the need to do one's "duty"?
    Stage 4
  38. In what stage of Kohlberg's theory does an individual think in terms of rights of others, the general welfare of the community, and a duty to conform to the laws and standards established by the will of the majority?
    Stage 5
  39. In what stage of Kohlberg's theory is an individual's behavior directed by self-chosen ethical principles that tend to be general, comprehensive or universal?
    Stage 6
  40. In what stage of Kohlberg's theory is good behavior considered that which pleases others in the immediate group?
    Stage 3
  41. In what stage of Kohlberg's theory is high value placed on justice, dignity and equality?
    Stage 6
  42. In what stage of Kohlberg's theory is the concern about others only in regards to what benefits an individual can gain?
    Stage 2
  43. In what stage of Kohlberg's theory is the emphasis on being nice?
    Stage 3
  44. In what stage of Kohlberg's theory is the emphasis on upholding law, order, and authority?
    Stage 4
  45. In what stage of Kohlberg's theory is there flexibility in the interpretation and application of rules?
    Stage 5
  46. In what stage of Kohlberg's theory is there no internalization of values?
    Stage 2
  47. In what stage of Kohlberg's theory will an individual defer to the power of others and obey rules to avoid trouble?
    Stage 1
  48. Know the details we discussed concerning the ethical professional procedures concerning the deceased.
    • Confidentiality/Privacy
    •    a. condition of deceased
    •    b. procedures performed
    •    c. pre-existing conditions
    • Professional procedures
    •    care & concerne for body
    •    thoroughness of preperation
  49. Know the four personal standards that are used to comprise individual ethics.
    • 1. Culture
    • 2. Theistic or Non-theistic values
    • 3. Citizanship
    • 4. Family Relationships
  50. Know the important points of Carol Gilligan's theory on moral development in women?
    • - based on considerations of caring
    • - serve to maintain relationships
    • - consider the needs of both sides
  51. Know the information concerning pre-planned funeral arrangements.
    • - deceased oral & written wishes
    • - records/information security/confidentiality
    • - comply with state/Fed pre-need laws
  52. Know the major points that comprise ethics within a funeral service operation.

    What are the ethical obligations an employer and an  employee must fulfill or be concerned with in a funeral service operation?
    • A. Employer-employee relationships
    •    1. personal conduct
    •    2. hiring practices
    •    3. training
    •    4. continuing education
    •    5. personal appearance
    •    6. internship/apprentice relations
    •    7. safe working conditions
    •    8. compensation/benefits
    •    9. conveyance of positive image of funeral service

    • B. Accuracy/confidentiality of records
    • C. compliance with laws. rules, & regulations
    • D. unlicensed personnel
    • E. environmental issues
  53. Know the names of each stage of Kohlberg's theory and what number stage each is.



    Know what two stages define each level of Kohlberg's theory. Example: Punishment orientation and Pleasure-seeking orientation define the preconventional level.
    • Pre-conventional level
    •   Stage 1. punishment orientation
    •   Stage 2. pleasure-seeking orientation
    • Conventional level
    •   Stage 3. good boy/good gorl orientation
    •   Stage 4. authority orientation
    • Post-conventional level
    •   Stage 5. social-contract orientation
    •   Stage 6. morality of individual principles
  54. Law or Ethics -which applies to the following statement?: Concerned with acts and conduct.
    Law
  55. Law or Ethics - which applies to the following statement?: Concerned with the interest of society.
    Law
  56. Law or Ethics - which applies to the following statement?: Concerned with the values relation to human conduct
    Ethics
  57. Law or Ethics - which applies to the following statement?: Concerned with the motives for and attitudes toward conduct
    Ethics
  58. Law or Ethics - which applies to the following statement?: Concerned with the interest of society AND of the individual.
    Ethics
  59. Law or Ethics - which applies to the following statement?: Externally imposed.
    Law
  60. Law or Ethics - which applies to the following statement?: lnternally imposed.
    Ethics
  61. Law or Ethics - which applies to the following statement?: Man-made rules and regulations to govern society.
    Law
  62. Religious prescriptions for moral behavior are base on what?
    the golden rule
  63. The punishment orientation stage of Kohlberg's theory was once known as what?
    pre-moral level
  64. The statement "Do unto others as you would have them do unto you" is know as what?
    the golden rule
  65. The study of moral judgments and right and wrong conduct is what?
    Ethics
  66. What are the allied professions to the funeral industry?
    • medical
    • clergy
    • legal
    • cemeteries
    • crematories
    • gov. agencies
    • VA
    • organ/body donation agencies
    • media
    • insurance
    • monument dealers
    • third party vendors
  67. What are the fiduciary duties of an ethical funeral director concerning pre-funded funeral arrangements?
    • a. determination of how program will be funded
    • b. disclosures of pre-need funds
  68. What are the five areas where a funeral director needs to be knowledgeable, honest, factual and up-to-date?
    • a. disposition options
    • b. service options
    • c. merchandise options
    • d. financial issues
    • e. custody or trusteeship of personal effects & the body
  69. What are the methods to be used when an ethical funeral director deals wrth the media?
    • 1. factual information
    • 2. discretion in release of information
  70. What are the things that should take place between competing funeral homes to enhance ethics in funeral service?
    • 1. promotion of understanding and cooperation
    • 2. actions determines professional image of business
    • 3. sharing of ideas and information
    • 4. sharing of personnel and equipment
    • 5. involvement in professional associations
  71. What are the three components of the area of client facilitation concerning ethics in funeral directing?
    • 1. confidential responsibility
    • 2. knowledgeable and factual representation
    • 3. equitable professional service to all
  72. What are the three items we listed that must remain confidential about the deceased?
    • 1. condition of the deceased
    • 2. procedures performed
    • 3. pre-existing conditions
  73. What are the three major areas of concern in post-need ethics?
    • 1. after-care services
    • 2. knowledge of community resources
    • 3. professional references
  74. What are the two shared goals of laws and ethics?
    • 1. regulation of behavior
    • 2. protection of society
  75. What did Aristotle believe separated humans from other creatures?
    rationality
  76. What is an imperfect instrument for a guide to ethical behavior?
    Law
  77. What is considered to be the "ethical ideal"?
    ethics of "moderation"
  78. What is the development of secular ethics based on?
    a scientific understanding of the world
  79. What is the most important asset to a funeral home?
    the employees
  80. What records did we discuss that require accuracy and confidentiality?
    • 1. business records
    • 2. client/family/deceased records
    • 3. employment records
    • 4. all other written/oral arrangements
  81. What stage of Kohlberg's theory is sometimes considered a theoretical stage?
    Stage 6. morality of individual principles
  82. What stage of Kohlberg's theory was once known as the "premoral" level?
    Stage 1. punishment orientation
  83. What three things make up the pattern of behavior seen in religion?
    • 1. sacred beliefs
    • 2. emotional feelings accompanying the beliefs
    • 3. overt conduct presumably implementing those beliefs and feelings
  84. What type of ethics did Aristotle teach?
    ethics of "moderation"
  85. When an individual seeks to satisfy their own needs by behaving in a manner that will gain rewards and the return of favors, they are in what stage of Kohlberg's theory?
    Stage 2. pleasure-seeking orientation
  86. Where is most ethics rooted?
    in religion
  87. Who was the most influential philosopher shaping secular ethics?
    Aristotle
  88. With regards to the ethical treatment of the deceased, what are the three items of utmost importance?
    • 1. confidentiality/privacy
    • 2. dignity
    • 3. preperation

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