Chapter 8 OB
Card Set Information
Chapter 8 OB
what is the difference between teams and groups?
teams have purpose and requires interdependence
what are department teams?
share similiar skills, minimal task interdependence
multiskilled, produce common product/service or make ongoing decisions; leadership teams usually have tight interactive interdependence
task force (project)
temporary teams to solve problems
borrowing people; away from organ
communities of practice
bound together by shared expertise and passion; medical practices
what are teams?
two or more people
fulfill a purpose
mutaully accountable for achieving comon goals
perceive themselves as social entity
why do informal groups exist?
innant drive to bond
: define ourselves by group membership
what are the advantages of teams?
make better decisions
better information sharing
higher employee motivation due to drive to bond, closer scrutiny of team members, and team members become benchmarks for comparison
disadvantages to teams?
individuals are better and faster
: cost of developing and maintaining teams
limit creativity b/c of fear of being judged
what is social loafing and why does it occur?
people exert less effort when working in teams b/c:
individual effort is hard to identify
less likely to occur when task is interesting, team's objective is importnat or people that value team membership
how to make individual performance more visible?
form smaller teams
meaure individual performance
what is the team effectiveness model?
managed and controlled through team charteres
based on organizational and team environment, team design, team processes, team effectiveness
when is a team effective?
when it benefits the organiztion, its members (satisfaction of its members) and its own survival (maintain commitment of people without having people leave)
what are th components of organization and team environment
organizational structure (flourishes around work processes b/c increases interaction and interdependence)
what are components of team design that create effective teams?
task characteristics are complex and can be divided into more specialized roles and requires interdependence of members
: small enough to be able to get to know their team members (trust), more engaged, more influence on norms and goals, feel more responsible for successes and failures
: must be able and willing to perform owrk in a team environment; be a team player
what are the five C's to effective team members?
: share resources and accommodate others
: align work with others, keep team on track
: share information freely, efficiently and respectfully, willing to listen
: show empathy
: diagnose conflict
what is team processes that create effective teams?
what are the different types of team interdependence?
: shares common resource, but otherwise independent
: output of one person beocmes direct input for another
: work output is exchanged back and force among indivduals
what are disadvantages to diversity of team composition?
more susceptible to faultlines
increased risk of dysfunctional confllict
takes longer to be high performing team
what are the stages of team development?
: est. boundaries, testing and orientation
: compete for roles, est. norms of behavior
: first sense of cohesion, est. roles and team mental models
: coordinate and resolve conflicts
: wawy from tak orientation to relationship focus; team disbands
what are two central processes in team development?
team membership information
: transition from "them" to "us" team goals over individual goals
team competence development
: forming rountines with others; forming shared mental models
what does team roles and team building activities fall under in buidling effective teams?
what are team roles?
a set of behaviors that people are expected to perform
formal or infomal
infomral roles realted to personal characteristics
what is team building?
formal activities intened to improve team development and function
what are the different types of team building?
clarifying team's performance goals
improve team's problem sovling skills
improve role definitions
what are team norms?
informal rules and shared expectations team est. to regulate member behviors
how does norms develop?
experience/values members bring to the team
what are ways to prevent dysfunctional team norms?
state desired norms when forming
select members with preferred values
discuss counter productive norms
rewards good norms
what is team cohesion?
degree of attraction people feel toward team and their motivation to remain members
both cognitive and emotional process (feel collective sense of pride)
exist when members make team part of their social identity
what are the influences on team cohesion?
somewhat difficult entry
what does cohesion motivate employees to do?
perform at a level more consistent with team norms, but when team norms conflict with organization's team norms, high cohesion will reduce team performance
positive expectations one person has of another person in situations involving rish foundation of team cohesion.
what are virtual teams?
teams whose members operate across space, time, organizational boundaries and are linked through information technologies to achieve organization tasks
how are virtual teams made increasingly possible?
information technology and knowledge based work
how are virtual team made increasingly necessary?
organizational learning (encourage use of share and use knowledge)
what are virtual team success factors?
member need to be technology savvy, self leadership skills, emotion intelligence to decipher feelings of teammates
flexible use of communication techonologies
meet face to face
what are team decision making constraints?
time constraints (production blocking)
evaluation apprehension (others silently judging ou
pressure to conform
groupthink (value consenus at the price of decision quality)
what is production blocking?
only one person speaks at a time in a group
ideas are fleeting
can't concentrate when listening to other's ideas
concentrate on your own idea and not listening to others
what is constructive conflict?
people focus their discussion on the issue while maintaining respectfulness for others having different points of view
what are guidelines for team decision?
no one dominates
optimal team size
effective team structures
checks and balances