chapter 10 OB

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chapter 10 OB
2012-11-15 01:21:38

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  1. define power
    • power is the capacity of a person, team or organiztion to influence others
    • it is a potential use, people have power they do not realize, a perception
  2. what are the sources of power
    • legitimate
    • reward 
    • coercive
    • expert
    • referent
  3. what are the contingencies of power?
    substitutability, centrality, discretion, visibility
  4. explain the zone of indifference
    range within which people are willing to accept someone else's authority
  5. which sources of powr operates upwards as well as downward?
    reward and coercive
  6. what is centrality?
    • degree and nature of interdependence between powerholder and others
    • it is a function of how many others are affected by you and how quickly others are affected by you
  7. how can one increase power?
    • social capital
    • reference power
    • visibility and centrality contingencies
  8. what is influence?
    any behavior that attempts to alter someone's attitudes or behavior
  9. what is social capital?
    knowledge and other resources available to people or social units from a durable netowrk that connects them to others
  10. how does social networking increases one's power?
    • receiving valuable info increases your expert power
    • identification with people in their networks increase referent power
    • networkers place themselves in strategic positions in network, gains centrality
  11. what are the hard influence tactics
    • silent authority
    • assertiveness
    • information control
    • coalition formation
    • upward appeal
  12. why are tactics called hard
    force behavior change through position power (legitimate, rewards, and coercion)
  13. what are soft tactics 
    • rely on more personal sources of power (referent and expert) and appeal to target person's attitudes and needs
    • persuation, ingratiation and impression management and exchange
  14. why does coalition formation work?
    • pools power/resources
    • legitmizes the issue
    • power through social identity
  15. what is persuasion
    the ability to present facts, logical arguments, and emotional appeals to change another person's attitutdes and behavior 
  16. inoculation effect?
    causes listeners to generate counterarguments to the anticipated persuation attempts, which makes the oponent's subsequent persuation attempts less effective
  17. what is ingratiation?
    any attempt to increase liking by or perceive similarity to some target person
  18. what is compliance?
    people are motivated to implement the influencer's request at a minimal level of effort and for purely instrumental reason; will not occur without external sources
  19. commitment
    people identify with the influencer's requet and are highly motivated to impolement it even when extrinsic sources of motivation are no longer present
  20. what does the appropriate influence tactic depend on?
    • influencer's power base (people with experitse tend to have more influence using persuasion)
    • organizational position
    • culture values and expectations