chapter 11 OB
Card Set Information
chapter 11 OB
what is conflict
the process in which one party perceives that its interests are being opposed or negatively affected by another party
what are the two types of conflict
: aimed at the issue, not parties
: aimed at udnermining the other party (based on emotions)
why is it difficult to separate constructive from realtionship conflict?
drive to defend activated when ideas are critiqued
how to minimze relationship conflict?
: regulate your emotions
supportive team norms
what are structureal sources of conflict?
when should problem solving be used?
interests are not perfectly opposing
parties have trust
issues are complex
: other party may take advantage of info
best when you have a deep conviction about your position
other party would take advantage of cooperation
: relationship conflict, long term relations
best when relationship conflict is high
conflict resolution cost is higher than benefits
: doesn't resolve conflict, frustration
best when other party has much more power
issue is much less important to you than the other party
value/logic of your position is imperfect
: increase other party's expectations
best when parties have equal power
quick solution is required
parties lack trust/openness
: sub-optimal solution where mutual gains are possible
what is negotiation?
attempting to resolve divergent goals by redefining terms of interdependence
which conflict handling style is best in negotiation?
begin with problem solving and shift to win lose style when
mutual gains situation isn't apparent
other part won't reciprocate info sharing