Communication

Card Set Information

Author:
ducusina
ID:
184348
Filename:
Communication
Updated:
2012-11-19 01:54:27
Tags:
Communication
Folders:

Description:
N55 Comms
Show Answers:

Home > Flashcards > Print Preview

The flashcards below were created by user ducusina on FreezingBlue Flashcards. What would you like to do?


  1. Why do we need to know how to communicate?
    • Decrease stress
    • Maintain effective relationships
    • Meet legal, ethical, and clinical SOC
    • Decrease Errors
    • Progress Professionally
    • Deliver Quality Care
    • Maintain Pt Safety
  2. Levels of Communication
    • Intrapersonal (inner thought)
    • Interpersonal (one on one)
    • Transpersonal (Prayer, Meditation)
    • Small Group (Small conference)
    • Public
  3. Verbal Communication
    • Vocab
    • Denotative/Connotative meaning
    • Pacing
    • Intonation
    • Clarity/Brevity
    • Timing and Relevance
  4. NonVerbal Communication
    • Generally unconsciously motivated
    • May accurately indicate a person's intended meaning than the spoken words
    • Often receiver places more "trust" in nonverbal than verbal message
    • Characteristics: Facial expression, eye contact, posture, gait, gestures, and sounds
  5. Zones of Personal Space
    • Intimate: 0-18"
    • Personal: 18"- 4'
    • Social: 4'-12'
    • Public: 12' +
  6. What is SOLER in Active Listening?
    • S: Sit facing the client
    • O: Observe an open posture
    • L: Lean towards the client
    • E: Establish and maintain eye contact
    • R: Relax
  7. What is Therapeutic Communication?
    • Responses that encourage the expression of feelings and ideas and convey acceptance and respect.
    • Using Touch, Observation, Empathy, and Silence
    • Clarifying
    • Focusing
    • Self-Disclosure
    • Summarizing
  8. Assertive Communication
    • Conveys a sense of self-assurance
    • Communicates respect for the other person
    • Often contain "I" messages
  9. NonTherapeutic Communication
    • Hinder or damage professional relationships
    • May cause recipients to activate defenses to avoid being hurt
    • Tend to discourage further expression of feelings
  10. NonTherapeutic Communication Techniques
    • Giving personal opinions
    • Changing the subject (shows a lack of empathy)
    • Automatic responses (stereotypes)
    • Asking for explanations "why"
    • Approval or Disapproval
    • Arguing
    • "yes or no" questions
    • Giving advice
  11. The Nurse's Role in Communication
    • Establishes, directs, and takes responsibility for the interaction
    • Nurse displays non-judgmental acceptance of the client
    • Uses tools of therapeutic communication
  12. Barriers to Communication
    • Hearing Impaired
    • Visually Impaired
    • Non-English Speaking
    • Cognitively Impaired
    • Dysphasic/Aphasic
    • Unresponsive

What would you like to do?

Home > Flashcards > Print Preview