Card Set Information
Why do we need to know how to communicate?
Maintain effective relationships
Meet legal, ethical, and clinical SOC
Deliver Quality Care
Maintain Pt Safety
Levels of Communication
Intrapersonal (inner thought)
Interpersonal (one on one)
Transpersonal (Prayer, Meditation)
Small Group (Small conference)
Timing and Relevance
Generally unconsciously motivated
May accurately indicate a person's intended meaning than the spoken words
Often receiver places more "trust" in nonverbal than verbal message
: Facial expression, eye contact, posture, gait, gestures, and sounds
Zones of Personal Space
: 18"- 4'
: 12' +
What is SOLER in Active Listening?
facing the client
an open posture
towards the client
and maintain eye contact
What is Therapeutic Communication?
Responses that encourage the expression of feelings and ideas and convey acceptance and respect.
Using Touch, Observation, Empathy, and Silence
Conveys a sense of self-assurance
Communicates respect for the other person
Often contain "I" messages
Hinder or damage professional relationships
May cause recipients to activate defenses to avoid being hurt
Tend to discourage further expression of feelings
NonTherapeutic Communication Techniques
Giving personal opinions
Changing the subject (shows a lack of empathy)
Automatic responses (stereotypes)
Asking for explanations "why"
Approval or Disapproval
"yes or no" questions
The Nurse's Role in Communication
Establishes, directs, and takes responsibility for the interaction
Nurse displays non-judgmental acceptance of the client
Uses tools of therapeutic communication
Barriers to Communication