INFO 210

Card Set Information

INFO 210
2012-11-24 16:47:26

CH 8 Part 2
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  1. Help organizations predict customer behavior, such as which customers are at risk of leaving
    CRM Predicting Technologies
  2. Help organizations identify their customers across other applications
    CRM Reporting Technologies
  3. Selling additional products or services to an existing customer
  4. A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability
    Customer Relationship Management (CRM)
  5. Generates demand forecasts using statistical tools and forecasting techniques, so companies can respond faster and more effectively to consumer demands through supply chain enhancements
    Demand Planning System
  6. A standard format for the electronic exchange of information between supply chain participants
    Electronic Data Interchange (EDI)
  7. Manages the transportation and storage of goods
  8. Provides Web-based self-service tools that streamline and automate the human resource department
    Employee Relationship Management (ERM)
  9. Connects the plans, methods, and tools aimed at integrating separate enterprise systems
    Enterprise Application Integration (EAI)
  10. Takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors
    Enterprise Application Integration (EAI) Middleware
  11. Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations
    Enterprise Resource Planning (ERP)
  12. Provides enterprisewide support and data access for a firm's operations and business processes
    Enterprise System