INFO 210

Card Set Information

INFO 210
2012-11-24 16:48:21

CH 8 Part 4
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  1. Automatically tracks all the steps in the sales process
    Sales Force Automation (SFA)
  2. Automates each phase of the sales process, helping individual sales representatives coordinate and organize all their accounts
    Sales Management CRM System
  3. Focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects
    Supplier Relationship Management (SRM)
  4. All parties involved, directly or indirectly, in obtaining raw materials or a product
    Supply Chain
  5. Ensures supply chain cohesion by automating the different activities of the supply chain
    Supply Chain Execution System
  6. The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
    Supply Chain Management (SCM)
  7. Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory
    Supply Chain Planning System
  8. The ability to view all areas up and down the supply chain in real time
    Supply Chain Visibility
  9. Increasing the value of the sale
  10. Allows customers to use the Web to find answers to their questions or solutions to their problems
    Web-Based Self-Service System
  11. Occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person
    Website Personalization