-
Ethical standards are
Norms
-
The use of arm gestures, facial expressions, and turning ones head are all examples of
Nonverbal communication
-
The type of law that applies to most malpractice suits is
Civil law
-
The study of disease is called
Pathology
-
Normal, acceptable behavior in our society is known as
Etiquette
-
In order to terminate a contract with the patient, the physician should
Notify the patient in writing
-
The Americans with Disabilities Act is concerned with
Providing opportunities for physically challenged persons
-
Libel is defamation through
Written statements that tend to damage an individuals reputation
-
To show empathy, the medical assistant could
Acknowledge the patients feelings
-
The government agency responsible for the physical protection of employees in the workplace is
The Occupational Safety and Health Administration (OSHA)
-
Which of the following patients would not require a legal consent to surgery?
An emancipated minor
-
A voluntary form of credentialing is
Registration, Certification
-
The four D.s necessary to prove negligence in a malpractice case include
Duty, derelict, direct cause, damages
-
Primary Care Associates has been approached by a surgical group proposing that its members be allowed to act as consultants for the practices patients who may need surgery. In return, the surgical group would compensate the practice for the referrals. From the following choices, select the answer that correctly describes this business proposition.
Fee splitting, unethical
-
A physicians license can be revoked or suspended for
Conviction of a crime, Unprofessional activity, Physical or mental incapacitation, Senility
-
Which of the following is an example of a closed question?
Are you an only child?
-
Many doctors offices subscribe to answering services. These services
Answer calls when the office is closed
-
In dealing with patients with limited understanding, the medical assistant should
Give detailed explanations slowly and explain as you go along
-
Effective telephone communication includes
Being courteous and displaying a positive attitude and personality
|
|
