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What does the ASRT code of ethics require all radiographers to do?
Put aside all personal prejudice and emotional bias, rendering services to humanity with full respect for the dignity of mankind.
What does communication mean?
To convey uniformation accurately, to express oneself clearly, and to have an interchange of ideas and information with others
What is attitude?
a state of mind, an opinion, or a feeling often revealed by body position, tone or voice, or other nonverbal signals
What are manners?
Customs that express respect and are sometimes referred to as the oil that makes daily contacts run smoothly
What are some racial/ethnic characteristics?
- (National characteristics of individuals identified by specific areas of the globe)
- skin color
- hair texture
- body habitus
- facial features and shape
What are some cultural characteristics?
- Language spoken
- customs commonly observed
What are some culture diversity or cultural groups?
- Gender groups
- racial groups
- generational groups
- geographical groups
- sexual preference groups
- religious groups
- nonracial physical characteristics
- socioeconomic groups
- family structure groups
The more sensitive you become to the reactions of all your patients, ____________.
The more comfortable your interpersonal contacts will be
What are examples of nonverbal communications?
- facial expressions/mannerisms
- eye contact
- personal appearance/room aappearance focus/be attentive
What are examples of verbal communications?
- clear, distinct speech
- use language appropriate to your listener
To communicate with others, we must:
- Convey information accurately
- express ourselves clearly
- exchange ideas and information with others
TheTh listeners listener hears _____% of our spoken words, ______% of the tone in which we use, and ______% of our nonverbal cues.
- 7% spoken words
- 38% tone
- 55% nonverbal cues
what do good listening skills involve?
- The ability to focus on the speaker and continue to maintain eye contact
- respond to what the patient or doctor says
When essential information is being presented, what must the response indicate?
What is a valid response?
A response that demonstrates comprehension
What interferes with our ability to process information accurately and appropriately?
What should one do in s stressful situation?
- Lower your voice and speak slowly and clearly
- be nonjudgmental
- do not allow yourself to be goaded intagain appropriate behavior
- validate the response
What should be done when a pt becomes hostile or threatening?
- Do not attempt to cope alone
- be pleasantly film while explaining that your role is to provide healthcare only
- never let a combatative person get between the door
- review such situations with your supervisor snd coworkers-learn to handle such situations before they arise
What perecent of the friction of daily life is caused by the wrong tone of voice?
Never discuss your patients in a public setting, what would this be considered?
Invasion of privacy snd slander
When communicating with co-workers pay attention to details whether they are ______ or _________.
- Formal-direct talking
- informal-2nd hand information
What is therapeutic ccommunication
process in which the healthcare professional continuously. influences a client or helps the client to a better understanding through verbal or nonverbal communication
What are some therapeutic communication techniques?
- Using silence
- giving recognition
- general leads
- placing event in time/ssequence making observations
- encouraging description of perceptions
- giving information
- seeking clarification
- presenting rreality
- voicing doubt
- attempting to translate into feelings
- suggested collaboration
- summarizing-most important
What are some of the deterrents to therapeutic communications?
- requesting an explanation
- indicating the existence of an external source
- belittling feelings
- changing the subject(don't rush them)
Offer patients ___________
How should you address a patient?
- Show respect by introducing yourself and referring to the patient by his last name
- ***the communication skills of the radiographer often determine the patient's opinion of the radiography department.
What communication includes spoken and Written words?
People who experience a loss adapt to it gradually through s _______process
Receiving a response from the listener that demonstrates comprehension describes _____ of communication.
A qualified interpreter will translate only what is said ___ and ____ the patient.
To and by
______ patients are unable to speak, but some are able to hear and comprehend what is being said to them.
The patient may be able to respond to all stimuli, but is confused about reality with respect to persons, time, place, or events. This disorientated state is termed as _______.
Level of consciousness (LOC)
The patient states that he is in extreme pain when in upright position. This describes ________.
Personal appearance, the appearance of the exam room, and body posture are examples of what?
Introducing yourself and refering to the patient by his/her last name demonstrates what?
When obtaining s patients medical history(if they are deaf or unable to speak English) it is necessary to use an ______.
Good ____ and _______ are the key to determining how best to help the patient.
- Observation skills
- communication skills
A patient with decreased ________ cannot be relied on to remember instructions.
Level of consciousness
_____ is the study of aging snd diseases of the elderly.
If the patient appears to have a productive cough, this is an example of _______ data.
who identified the 5 stages of grieving?
Dr Elizabeth Ross
The racial and ________(national) characteristics of individuals were originally identified by specific areas of the globe.
What is determened by language and by customs commonly observed?