PPI test 2

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  1. what you use in words (can include writing)
    verbal communication
  2. communication of everything but the words
  3. what you say with your mouth
    oral communications
  4. 6 things nonverbals are used for
    • repeat
    • accent
    • complement
    • conflict
    • regulate
    • substitute
  5. nonverbal use for repeating
    holding up two fingers while stating the dosing is twice a day
  6. nonverbal use for accenting
    amplify or tone down the verbal message, gesturing with the hands
  7. nonverbal complement
    a nod reinforcing a positive message
  8. nonverbal use that is conflicting
  9. nonverbal substituition method
    putting your fingers to your lips to be quiet
  10. nonverbal use for regulation
    cue a person when to speak, pause for changing topics
  11. SBAR
    • situation
    • background
    • assessment
    • recommendation
  12. an intervention that is not anticipated by the other health professional
    unrequested consult
  13. interprofessional communication that closes the communication loop
    check back
  14. interprofessional communication used in emergency situations
    call out
  15. intereprofessional communication involving the transfer of information
    hand off
  16. describe S of SBAR
    • Situation - what is going on with the pt
    • what is happening
  17. B of SBAR
    Background - what is the the ethical backgroung and/or context
  18. A of SBAR
    • assessment
    • what do I think the problem is
  19. R of SBAR
    recommendation - what would I recommend (aka suggest, ask the other to consider)
  20. 4 standards of effective (interprofessional) communication
    • complete
    • clear
    • concise
    • timely
  21. civil rights law in tended to protect individuals with disabilities from discrimination at work, school and in other settings
    americans with disabilities act 1990
  22. which of these does not become part of a patients permanent record
    note pad taped to a chart
    hand written consult
    note pad taped to a chart
  23. what 3 processes (steps) are used to provide disclosure
    • initial conversation
    • event analysis
    • follow-up conversation
  24. what 3 things need to be provided to a patient for disclosure
    • truthful, accurate information
    • emotional support, including apology
    • follow-up, potentially compensation
  25. what amendment changed the definition of "disability" and what was the change
    • ADA amendment act of 2008
    • Used to say ---physical or mental impairment that substantially limits one or more major life activities --> a record (or past history) of such an impairment; or being regarded as having a disability
  26. What is AAE, that can be used with communicating with special populations
    • assess
    • adapt
    • evaluate
  27. 2 examples of directly, verbally, ASSESSING a persons visual ability
    • are you having trouble seeing that
    • would you prefer larger print
  28. 2 examples of indirectly, verbally, ASSESSING a persons visual ability
    take a look at the label. Would you read that back to me to make sure it's clear? How will you fit the medicine into your typical day?
  29. 5 adaptations you could use for a visually impaired patient
    • provide a well lit area, if using lamps - avoid glare
    • use yellow or other light colored non-white paper
    • enlarge labels, written information when possible
    • ask pt what would be most helpful
    • take extra time to ensure effective communication
  30. take home point about working with different cultures
    there are different levels that are needed to reach the final endpoint.
Card Set:
PPI test 2
2012-12-06 06:01:37
PPI test

PPI test 2
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