Card Set Information
A nonassertive response style in which the communicator submits to a situation rather than attempts to have his or her needs met
A stage of relational development immediately prior to terminating in which the parties minimize contact with one another
A stage of relational development that seeks win-win solutions to a conflict.
A win-lose approach to conflicts that seeks to resolve them in one's own way.
A relational conflict style in which partners use different but mutually reinforcing behaviors
Complementary conflict style
an approach to conflict resolution in which both parties attani at least part of what they wanted through self-sacrifice
An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals.
An unacknowledged repeating pattern of interlocking behavior used by participants in a conflict.
Types of passive aggression
A criticism or demand that threatens the face of the person at whom it is directed.
an approach to conflict resolution in which neither side achieves its goals
Lose-lose problem solving
A relational conflict style in which the approach of the partners varies from one situation to another.
Parallel conflict style
An indirect expression of aggression, delivered in a way that allows the sender to maintain a facade of kindness.
A pattern of managing disagreements that repeats itself over time in a relationship
Relational conflict style
A relational conflict style in which both partners use the same tacticts
symmetrical conflict style
An approach to conflict resolution in which one party reaches its goal at the expense of the other
Win-lose problem solving
An approach to conflict resolution in which the parties work together to satisfy all their goals
Win-Win problem solving
name the five things that make up conflict:
Perceived incompatible goals
Perceived scarce resources
Interference from the other party
name the 5 conflict styles
there are 12 types of crazymakers
Constructive Conflict skills include
Indentify problem & unmet needs,
Make a date
describe problem & needs,
Consider partner's Point of View
Negotiate a solution
Follow up with solution