CEO Pain.csv

Card Set Information

Author:
ben.ologhlin
ID:
190034
Filename:
CEO Pain.csv
Updated:
2012-12-17 23:28:47
Tags:
Sandler
Folders:

Description:
Sandler System CEO pain elicitation questions for APM
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  1. Benefits for: Response time monitoring - Learn about user issues before the service desk
    Reduced service desk volume
  2. Benefits for: Optimise Infrastructure
    Get best possible performance with the minimum cost
  3. Benefits for: Probable Cause Analysis
    Innovation workers can stay focussed and not get distracted by operational support
  4. Benefits for: Probable Cause Analysis
    Automatically identify root cause for ~30% of issues
  5. Benefits for: Service Level Management
    Ability to measure and manage how key business processes are performing
  6. Benefits for: Service Level Management
    Ability to optimise user experience
  7. Benefits for: Service Level Management
    Ability to deliver fast applications
  8. CEO Problems/Challenges/Losses addressed by Benefits for: Response time monitoring - Learn about user issues before the service desk
    Cost of supporting user base
  9. CEO Problems/Challenges/Losses addressed by Benefits for: Optimise Infrastructure
    Cost of supporting user base
  10. CEO Problems/Challenges/Losses addressed by Benefits for: Probable Cause Analysis
    Need to innovate to get ahead of the competition
  11. CEO Problems/Challenges/Losses addressed by Benefits for: Probable Cause Analysis
    Downtime of users and key business processes
  12. CEO Problems/Challenges/Losses addressed by Benefits for: Service Level Management
    Efficiency of IT effort / performance of the business
  13. CEO Problems/Challenges/Losses addressed by Benefits for: Service Level Management
    Maintaining high productivity and morale
  14. CEO Problems/Challenges/Losses addressed by Benefits for: Service Level Management
    Cost of stress
  15. CEO Questions/Statement/Stories to test the Prospect's Problems and Concerns for: Response time monitoring - Learn about user issues before the service desk
    I recently read an article in CEO Forum that said innovation is the #1 priority for CEOs. Are you at all concerned with how much money you have to burn in OpEx (on IT) just treading water when you'd rather spend that money innovating?
  16. CEO Questions/Statement/Stories to test the Prospect's Problems and Concerns for: Optimise Infrastructure
    Are you confident that your operations are lean enough?
  17. CEO Questions/Statement/Stories to test the Prospect's Problems and Concerns for: Probable Cause Analysis
    Is innovation critical to your future prospects? Are you satisfied with the rate of innovation in your organisation?
  18. CEO Questions/Statement/Stories to test the Prospect's Problems and Concerns for: Probable Cause Analysis
    Do you have any key business processes that you can't afford to have down? Are they pretty much bullet-proof or do they sometimes go on the blink?
  19. CEO Questions/Statement/Stories to test the Prospect's Problems and Concerns for: Service Level Management
    Do you feel that your organisation does a good job of knowing which business processes are important and then focussing your efforts on making them efficient and seamless?
  20. CEO Questions/Statement/Stories to test the Prospect's Problems and Concerns for: Service Level Management
    Are you at all concerned with employee productivity? Is it important to you to maintain high morale and retain the best talent?
  21. CEO Questions/Statement/Stories to test the Prospect's Problems and Concerns for: Service Level Management
    I read recently that workplace stress costs Australia $30B per year. Do you have any issues with stress in the workplace?

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