Co Officer Ch 6

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  1. The role of the first level supervisor (Co. Officer) is that of ___/___.
  2. The Co Officer is the vital link between the fire Co & what?
    The rest of the organization
  3. ____ can reduce the number of initial decisions made at a major incident & can reduce time for needed resources to arrive.
    Pre-Incident Planning
  4. ____ refers to a functional division of the lowest level of local govt such as a city of township.
  5. FDs at the broadest level can be classified as ___ or ___.
    Public or private
  6. _____ refers to the authority that gives an agency the right to provide services & take action necessary to provide adequate protection.
  7. ____ is the principle in which workers report to only 1 supervisor in order to eliminate conflicting orders & confusion.
    Unity of command
  8. ____ is the pathway of responsibility fr the top to the bottom & vise-versa.
    Chain of command
  9. ___ is the # of subordinates that 1 individual can effectively supervise.
    Span of Control
  10. ___ ___ occurs when subordinates are assigned by their supervisor to perform duties that fall under another supervisor.
    Functional Supervision
  11. What are 5 variables that can effect span of ctrl?
    • Abilities of crew
    • Abilities of supervisor
    • Nature of task
    • Proximity of crew to supervisor
    • Consequences of a mistake
  12. ____ of ___ is breaking down of assignments in order to equalize the work load & increase efficiency.
    Division of Labor
  13. ___ is the act of setting boundaries for expected performance & enforcing them.
  14. ____ is the "chain of authority" or "having an uninterrupted series of steps."
  15. ___ personnel are those who deliver emergency services & ___ personnel are those who support the efforts of line personnel.
    • Line
    • Staff
  16. What are the 3 most common forms of communication?
    • Informal Interpersonal
    • Formal Oral
    • Written
  17. What are the 6 basic parts of communication?
    • Sender
    • Message
    • Medium
    • Receiver
    • Interference
    • Feedback
  18. The ____ encodes thoughts into words.
  19. The ___ is the meaning, idea or concept the speaker is trying to communicate via auditory, visual, tactile, olfactory, gustatory or gestural means.
  20. The ___ is the path a msg takes…. usually face to face.
  21. The ___ gets a message & decodes the message & interprets it.
  22. ____ is a factor the prevents a receiver from fully receiving a message.
  23. ____ is information fr the receiver to the sender in order to continue the process.
  24. What are the 5 purposes of interpersonal communication?
    • Learning
    • Relating
    • Influencing
    • Playing
    • Helping
  25. ____ is the act of acquiring knowledge or skills.
  26. What purpose of interpersonal communication sets new relationships & gives members a feeling of belonging?
  27. ___ is the act of controlling, directing or manipulating behavior.
  28. What purpose of interpersonal communication creates a diversion & gains pleasure or gratification?
  29. ____ is the act of ministering to the needs of another person.
  30. Words only provide the receiver w/___% of the message and nonverbal actions provide the remaining ___%.
    • 7%
    • 93%
  31. Words as symbols have what 3 "A" characteristics?
    • Arbitrary - Different meanings to different ppl
    • Ambiguous - Meanings non specific
    • Abstract - Meanings general rather than concrete
  32. Of the 93% of non-verbal communication, 55% is ___ & 38% is ___.
    • Kinesics - body language
    • Paralanguage/vocalics - vocal sounds or tones
  33. Kinesics is another way of saying ___ ___.
    Body motion
  34. What are the 5 main elements of kinesics?
    • Eye contact
    • Facial Expression
    • Gestures
    • Posture
    • Poise
  35. The elements of clothing, touch, use of time, ctrl of environment are all elements of ___-___.
  36. What are the 5 roles of gestures in communication?
    • Emblems
    • Illustrators
    • Affect Displays
    • Regulators
    • Adaptors
  37. A gesture that takes the place of verbal communication is an ___.
  38. A gesture used to assist in the understanding of the verbal message is an ___.
  39. A gesture that goes w/verbal expression of feeling such as grinning is called ___.
    Affect Displays
  40. Gestures used to ctrl the flow of conversation are called ___.
  41. Unconscious gestures used to relieve stress are called ____.
  42. After 24 hrs listeners remember ___% of the message. After 48hrs listeners remember ___% of the message. Listening is ___% of a person's day.
    • 50%
    • 25%
    • 42%
  43. A ___ view of time says that time is compartmentalized w/events scheduled in succession & allotted a certain amt of time. ie meetings start on time & tardiness is frowned upon
  44. A ____ view of time says that time is viewed as cylical w/limited restrictions. ie punctuality unimportant, interruptions acceptable
  45. What are the 6 listening skills?
    • Attending
    • Understanding
    • Remembering
    • Evaluating
    • Responding
    • Improve
  46. The listening Skill ____ is paying attn to the message.
  47. The listening skill ____ is decoding a message & assigning meaning; organize it into a logical pattern; observe nonverbal cues; ask questions & paraphrase
  48. What listening skill involves repeating, taking notes & my utilize mnemonics.
  49. The listening skill ____ helps us to separate facts fr opinion.
  50. What listening skill completes the communication process; verbal & nonverbal?
  51. In order to ___, we practice, focus on a speaker & message, overcome internal voice by identifying & paraphrasing or taking notes (listening skill).
  52. What are 4 primary barriers to listening?
    • Info Overload
    • Personal concerns
    • Outside distractions
    • Prejudice
  53. We can combat the barrier to listening of ___ ____ by IDing essential elements of the message.
    Info Overload
  54. By focussing on the speaker & the message at hand we can overcome the listening barrier of ____ ____.
    Personal concerns
  55. How can we overcome the listening barrier of outside distractions?
    By taking ctrl of the environment & removing as many distractions as possible
  56. By focussing on the message & not the messenger we can over come the ____ listening barrier

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Co Officer Ch 6
2012-12-31 03:10:51
Emerg Services Co Officer

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