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The role of the first level supervisor (Co. Officer) is that of ___/___.
The Co Officer is the vital link between the fire Co & what?
The rest of the organization
____ can reduce the number of initial decisions made at a major incident & can reduce time for needed resources to arrive.
____ refers to a functional division of the lowest level of local govt such as a city of township.
FDs at the broadest level can be classified as ___ or ___.
Public or private
_____ refers to the authority that gives an agency the right to provide services & take action necessary to provide adequate protection.
____ is the principle in which workers report to only 1 supervisor in order to eliminate conflicting orders & confusion.
Unity of command
____ is the pathway of responsibility fr the top to the bottom & vise-versa.
Chain of command
___ is the # of subordinates that 1 individual can effectively supervise.
Span of Control
___ ___ occurs when subordinates are assigned by their supervisor to perform duties that fall under another supervisor.
What are 5 variables that can effect span of ctrl?
- Abilities of crew
- Abilities of supervisor
- Nature of task
- Proximity of crew to supervisor
- Consequences of a mistake
____ of ___ is breaking down of assignments in order to equalize the work load & increase efficiency.
Division of Labor
___ is the act of setting boundaries for expected performance & enforcing them.
____ is the "chain of authority" or "having an uninterrupted series of steps."
___ personnel are those who deliver emergency services & ___ personnel are those who support the efforts of line personnel.
What are the 3 most common forms of communication?
- Informal Interpersonal
- Formal Oral
What are the 6 basic parts of communication?
The ____ encodes thoughts into words.
The ___ is the meaning, idea or concept the speaker is trying to communicate via auditory, visual, tactile, olfactory, gustatory or gestural means.
The ___ is the path a msg takes…. usually face to face.
The ___ gets a message & decodes the message & interprets it.
____ is a factor the prevents a receiver from fully receiving a message.
____ is information fr the receiver to the sender in order to continue the process.
What are the 5 purposes of interpersonal communication?
____ is the act of acquiring knowledge or skills.
What purpose of interpersonal communication sets new relationships & gives members a feeling of belonging?
___ is the act of controlling, directing or manipulating behavior.
What purpose of interpersonal communication creates a diversion & gains pleasure or gratification?
____ is the act of ministering to the needs of another person.
Words only provide the receiver w/___% of the message and nonverbal actions provide the remaining ___%.
Words as symbols have what 3 "A" characteristics?
- Arbitrary - Different meanings to different ppl
- Ambiguous - Meanings non specific
- Abstract - Meanings general rather than concrete
Of the 93% of non-verbal communication, 55% is ___ & 38% is ___.
- Kinesics - body language
- Paralanguage/vocalics - vocal sounds or tones
Kinesics is another way of saying ___ ___.
What are the 5 main elements of kinesics?
- Eye contact
- Facial Expression
The elements of clothing, touch, use of time, ctrl of environment are all elements of ___-___.
What are the 5 roles of gestures in communication?
- Affect Displays
A gesture that takes the place of verbal communication is an ___.
A gesture used to assist in the understanding of the verbal message is an ___.
A gesture that goes w/verbal expression of feeling such as grinning is called ___.
Gestures used to ctrl the flow of conversation are called ___.
Unconscious gestures used to relieve stress are called ____.
After 24 hrs listeners remember ___% of the message. After 48hrs listeners remember ___% of the message. Listening is ___% of a person's day.
A ___ view of time says that time is compartmentalized w/events scheduled in succession & allotted a certain amt of time. ie meetings start on time & tardiness is frowned upon
A ____ view of time says that time is viewed as cylical w/limited restrictions. ie punctuality unimportant, interruptions acceptable
What are the 6 listening skills?
The listening Skill ____ is paying attn to the message.
The listening skill ____ is decoding a message & assigning meaning; organize it into a logical pattern; observe nonverbal cues; ask questions & paraphrase
What listening skill involves repeating, taking notes & my utilize mnemonics.
The listening skill ____ helps us to separate facts fr opinion.
What listening skill completes the communication process; verbal & nonverbal?
In order to ___, we practice, focus on a speaker & message, overcome internal voice by identifying & paraphrasing or taking notes (listening skill).
What are 4 primary barriers to listening?
- Info Overload
- Personal concerns
- Outside distractions
We can combat the barrier to listening of ___ ____ by IDing essential elements of the message.
By focussing on the speaker & the message at hand we can overcome the listening barrier of ____ ____.
How can we overcome the listening barrier of outside distractions?
By taking ctrl of the environment & removing as many distractions as possible
By focussing on the message & not the messenger we can over come the ____ listening barrier