Co Officer Ch9
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Employees and members of an organization are what types of customers?
Members of the general population within a service area are what type of customers?
Members of the political body who govern or influence the organization are known as ____.
What are 3 ways of seeking info fr internal or external customers & stakeholders?
- Periodic Meetings
- Informational Interviews
A ____ ____ determines whether current policies are effective & enforceable.
A ____ is a guide to decision making within an organization.
Unwritten policies aka ____ ____ or ____ ____ result fr tradition within the organization.
- Organizational norms
- Past practices
While a policy is a guide for decision making a ____ is a detailed plan of action.
What are the 5 steps in the revision process?
- Define the problem - determine weakness
- Collect information - gather data to address prob
- Generate alternative options - at least 2
- Eval Alternate options - compare & contrast
- Select an option - Choose best option
Policies & procedures are most effective if they are ___ ___ that is they are subject to constant scrutiny, review & revision.
Responsibility for monitoring policies & procedures rests with whom?
____ are based on the authority delegated to the fire officer to implement organizational policies & procedures.
A ___ is not based on a policy or procedure; it is more in the nature of a request. These are not mandatory except during emergencies.
What is the term given to a planned quantitative allocation of resources for specific activities?
NFPA ___ is the Standard for Fire Officer Professional Qualifications.
A ___ ___ is a model or format to which a budget process conforms
A ___ ___ is a description of how costs or revenues are divided between capital & operational purchases.
___-___ budgeting consists of lists of revenue sources & proposed expenditures for a budget cycle.
___-___ budgeting requires all expenditures to be justifies at the beginning of each budget cycle.
___ budgeting involves a variety of independent units assigned to a limited duration project.
___ budgeting uses separate categories of programs or activities.
___ budgeting uses categories of function or activity based on projected performance
___ ___ budgeting system links planning & budgeting through program development.
What are 2 general types of budgets used by public organizations?
A ___ budget includes projected major purchases. ie fire trks or bldgs
An organizations ___ budget is used to pay for recurring expenses of day-to-day operations.
What is normally the largest item in an organizations operating budget?
Salaries and Benefits
A ___ ___ is an account who's assets are managed by a trustee or board of trustees for the benefit of another party or parties
Trust funds are usually intended for ___-___ purchases.
___ trusts are funds fr which only interest fr capital may be used.
___-___ trusts are funds fr which both interest & capital may be utilized.
___-___ trusts are funds that are spent in the current yr for some expressed purpose.
An ____ fund is est to finance & account for acquisition, operation & maintenance of govt facilities & services.
Govt-owned utilities & hosp are ordinarily accounted for by ___ funds.
An ___ enterprise is an entity that exists to furnish services to the population of a service area & charges a fee related to the cost of the service
___ funds are deposited into an account that is created to receive money fr a single source.
A ___ fund is an account that receives a specified amt of revenue that will be used in the future to pay indebtedness.
A ___ is a promise to repay principal plus interest on a specified date (maturity)
What are considered the safest unsecured bonds?
Treasury Bonds (T-Bonds)
What are the 6 steps in the budget process?
What are the 2 types of spending in an organization?
Mandated purchases or costs such as assessments to a sinking fund, wages & benefits are all part of ___-___ spending.
Spending that occurs aft fixed costs are paid is known as ___ spending.
What would you like to do?
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