Co Officer Ch9

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Author:
medic11
ID:
190953
Filename:
Co Officer Ch9
Updated:
2012-12-30 23:26:08
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Emerg Services Co Officer
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Description:
Ch 9
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  1. Employees and members of an organization are what types of customers?
    Internal Customers
  2. Members of the general population within a service area are what type of customers?
    External Customers
  3. Members of the political body who govern or influence the organization are known as ____.
    Stakeholders
  4. What are 3 ways of seeking info fr internal or external customers & stakeholders?
    • Periodic Meetings
    • Surveys
    • Informational Interviews
  5. A ____ ____ determines whether current policies are effective & enforceable.
    Policy Analysis
  6. A ____ is a guide to decision making within an organization.
    Policy
  7. Unwritten policies aka ____ ____ or ____ ____ result fr tradition within the organization.
    • Organizational norms
    • Past practices
  8. While a policy is a guide for decision making a ____ is a detailed plan of action.
    Procedure
  9. What are the 5 steps in the revision process?
    • Define the problem - determine weakness
    • Collect information - gather data to address prob
    • Generate alternative options - at least 2
    • Eval Alternate options - compare & contrast
    • Select an option - Choose best option
  10. Policies & procedures are most effective if they are ___ ___ that is they are subject to constant scrutiny, review & revision.
    Dynamic Documents
  11. Responsibility for monitoring policies & procedures rests with whom?
    Chief Officers
  12. ____ are based on the authority delegated to the fire officer to implement organizational policies & procedures.
    Orders
  13. A ___ is not based on a policy or procedure; it is more in the nature of a request. These are not mandatory except during emergencies.
    Directives
  14. What is the term given to a planned quantitative allocation of resources for specific activities?
    Budget
  15. NFPA ___ is the Standard for Fire Officer Professional Qualifications.
    1021
  16. A ___ ___ is a model or format to which a budget process conforms
    Budget System
  17. A ___ ___ is a description of how costs or revenues are divided between capital & operational purchases.
    Budget Type
  18. ___-___ budgeting consists of lists of revenue sources & proposed expenditures for a budget cycle.
    Line-Item
  19. ___-___ budgeting requires all expenditures to be justifies at the beginning of each budget cycle.
    Zero-based
  20. ___ budgeting involves a variety of independent units assigned to a limited duration project.
    Matrix
  21. ___ budgeting uses separate categories of programs or activities.
    Program
  22. ___ budgeting uses categories of function or activity based on projected performance
    Performance
  23. ___ ___ budgeting system links planning & budgeting through program development.
    Planning Programming
  24. What are 2 general types of budgets used by public organizations?
    • Capitol
    • Operating
  25. A ___ budget includes projected major purchases. ie fire trks or bldgs
    Capitol
  26. An organizations ___ budget is used to pay for recurring expenses of day-to-day operations.
    Operating
  27. What is normally the largest item in an organizations operating budget?
    Salaries and Benefits
  28. A ___ ___ is an account who's assets are managed by a trustee or board of trustees for the benefit of another party or parties
    Trust Fund
  29. Trust funds are usually intended for ___-___ purchases.
    One-Time
  30. ___ trusts are funds fr which only interest fr capital may be used.
    Perpetual
  31. ___-___ trusts are funds fr which both interest & capital may be utilized.
    Long-Term
  32. ___-___ trusts are funds that are spent in the current yr for some expressed purpose.
    Short-Term
  33. An ____ fund is est to finance & account for acquisition, operation & maintenance of govt facilities & services.
    Enterprise Fund
  34. Govt-owned utilities & hosp are ordinarily accounted for by ___ funds.
    Enterprise Funds
  35. An ___ enterprise is an entity that exists to furnish services to the population of a service area & charges a fee related to the cost of the service
    Auxiliary
  36. ___ funds are deposited into an account that is created to receive money fr a single source.
    Restricted
  37. A ___ fund is an account that receives a specified amt of revenue that will be used in the future to pay indebtedness.
    Sinking
  38. A ___ is a promise to repay principal plus interest on a specified date (maturity)
    Bond
  39. What are considered the safest unsecured bonds?
    Treasury Bonds (T-Bonds)
  40. What are the 6 steps in the budget process?
    • PLanning
    • Preparing
    • Implementing
    • Monitoring
    • Evaluating
    • Revising
  41. What are the 2 types of spending in an organization?
    • Fixed-Cost
    • Discretionary
  42. Mandated purchases or costs such as assessments to a sinking fund, wages & benefits are all part of ___-___ spending.
    Fixed-cost spending
  43. Spending that occurs aft fixed costs are paid is known as ___ spending.
    Discretionary

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