Co Officer Ch9

Employees and members of an organization are what types of customers?

Members of the general population within a service area are what type of customers?

Members of the political body who govern or influence the organization are known as ____.

What are 3 ways of seeking info fr internal or external customers & stakeholders?

A ____ ____ determines whether current policies are effective & enforceable.

A ____ is a guide to decision making within an organization.

Unwritten policies aka ____ ____ or ____ ____ result fr tradition within the organization.

While a policy is a guide for decision making a ____ is a detailed plan of action.

What are the 5 steps in the revision process?

Policies & procedures are most effective if they are ___ ___ that is they are subject to constant scrutiny, review & revision.

Responsibility for monitoring policies & procedures rests with whom?

____ are based on the authority delegated to the fire officer to implement organizational policies & procedures.

A ___ is not based on a policy or procedure; it is more in the nature of a request. These are not mandatory except during emergencies.

What is the term given to a planned quantitative allocation of resources for specific activities?

NFPA ___ is the Standard for Fire Officer Professional Qualifications.

A ___ ___ is a model or format to which a budget process conforms

A ___ ___ is a description of how costs or revenues are divided between capital & operational purchases.

___-___ budgeting consists of lists of revenue sources & proposed expenditures for a budget cycle.

___-___ budgeting requires all expenditures to be justifies at the beginning of each budget cycle.

___ budgeting involves a variety of independent units assigned to a limited duration project.

___ budgeting uses separate categories of programs or activities.

___ budgeting uses categories of function or activity based on projected performance

___ ___ budgeting system links planning & budgeting through program development.

What are 2 general types of budgets used by public organizations?

A ___ budget includes projected major purchases. ie fire trks or bldgs

An organizations ___ budget is used to pay for recurring expenses of day-to-day operations.

What is normally the largest item in an organizations operating budget?

A ___ ___ is an account who's assets are managed by a trustee or board of trustees for the benefit of another party or parties

Trust funds are usually intended for ___-___ purchases.

___ trusts are funds fr which only interest fr capital may be used.

___-___ trusts are funds fr which both interest & capital may be utilized.

___-___ trusts are funds that are spent in the current yr for some expressed purpose.

An ____ fund is est to finance & account for acquisition, operation & maintenance of govt facilities & services.

Govt-owned utilities & hosp are ordinarily accounted for by ___ funds.

An ___ enterprise is an entity that exists to furnish services to the population of a service area & charges a fee related to the cost of the service

___ funds are deposited into an account that is created to receive money fr a single source.

A ___ fund is an account that receives a specified amt of revenue that will be used in the future to pay indebtedness.

A ___ is a promise to repay principal plus interest on a specified date (maturity)

What are considered the safest unsecured bonds?

What are the 6 steps in the budget process?

What are the 2 types of spending in an organization?

Mandated purchases or costs such as assessments to a sinking fund, wages & benefits are all part of ___-___ spending.

Spending that occurs aft fixed costs are paid is known as ___ spending.