Co Officer Ch9

Home > Preview

The flashcards below were created by user medic11 on FreezingBlue Flashcards.


  1. Employees and members of an organization are what types of customers?
    Internal Customers
  2. Members of the general population within a service area are what type of customers?
    External Customers
  3. Members of the political body who govern or influence the organization are known as ____.
    Stakeholders
  4. What are 3 ways of seeking info fr internal or external customers & stakeholders?
    • Periodic Meetings
    • Surveys
    • Informational Interviews
  5. A ____ ____ determines whether current policies are effective & enforceable.
    Policy Analysis
  6. A ____ is a guide to decision making within an organization.
    Policy
  7. Unwritten policies aka ____ ____ or ____ ____ result fr tradition within the organization.
    • Organizational norms
    • Past practices
  8. While a policy is a guide for decision making a ____ is a detailed plan of action.
    Procedure
  9. What are the 5 steps in the revision process?
    • Define the problem - determine weakness
    • Collect information - gather data to address prob
    • Generate alternative options - at least 2
    • Eval Alternate options - compare & contrast
    • Select an option - Choose best option
  10. Policies & procedures are most effective if they are ___ ___ that is they are subject to constant scrutiny, review & revision.
    Dynamic Documents
  11. Responsibility for monitoring policies & procedures rests with whom?
    Chief Officers
  12. ____ are based on the authority delegated to the fire officer to implement organizational policies & procedures.
    Orders
  13. A ___ is not based on a policy or procedure; it is more in the nature of a request. These are not mandatory except during emergencies.
    Directives
  14. What is the term given to a planned quantitative allocation of resources for specific activities?
    Budget
  15. NFPA ___ is the Standard for Fire Officer Professional Qualifications.
    1021
  16. A ___ ___ is a model or format to which a budget process conforms
    Budget System
  17. A ___ ___ is a description of how costs or revenues are divided between capital & operational purchases.
    Budget Type
  18. ___-___ budgeting consists of lists of revenue sources & proposed expenditures for a budget cycle.
    Line-Item
  19. ___-___ budgeting requires all expenditures to be justifies at the beginning of each budget cycle.
    Zero-based
  20. ___ budgeting involves a variety of independent units assigned to a limited duration project.
    Matrix
  21. ___ budgeting uses separate categories of programs or activities.
    Program
  22. ___ budgeting uses categories of function or activity based on projected performance
    Performance
  23. ___ ___ budgeting system links planning & budgeting through program development.
    Planning Programming
  24. What are 2 general types of budgets used by public organizations?
    • Capitol
    • Operating
  25. A ___ budget includes projected major purchases. ie fire trks or bldgs
    Capitol
  26. An organizations ___ budget is used to pay for recurring expenses of day-to-day operations.
    Operating
  27. What is normally the largest item in an organizations operating budget?
    Salaries and Benefits
  28. A ___ ___ is an account who's assets are managed by a trustee or board of trustees for the benefit of another party or parties
    Trust Fund
  29. Trust funds are usually intended for ___-___ purchases.
    One-Time
  30. ___ trusts are funds fr which only interest fr capital may be used.
    Perpetual
  31. ___-___ trusts are funds fr which both interest & capital may be utilized.
    Long-Term
  32. ___-___ trusts are funds that are spent in the current yr for some expressed purpose.
    Short-Term
  33. An ____ fund is est to finance & account for acquisition, operation & maintenance of govt facilities & services.
    Enterprise Fund
  34. Govt-owned utilities & hosp are ordinarily accounted for by ___ funds.
    Enterprise Funds
  35. An ___ enterprise is an entity that exists to furnish services to the population of a service area & charges a fee related to the cost of the service
    Auxiliary
  36. ___ funds are deposited into an account that is created to receive money fr a single source.
    Restricted
  37. A ___ fund is an account that receives a specified amt of revenue that will be used in the future to pay indebtedness.
    Sinking
  38. A ___ is a promise to repay principal plus interest on a specified date (maturity)
    Bond
  39. What are considered the safest unsecured bonds?
    Treasury Bonds (T-Bonds)
  40. What are the 6 steps in the budget process?
    • PLanning
    • Preparing
    • Implementing
    • Monitoring
    • Evaluating
    • Revising
  41. What are the 2 types of spending in an organization?
    • Fixed-Cost
    • Discretionary
  42. Mandated purchases or costs such as assessments to a sinking fund, wages & benefits are all part of ___-___ spending.
    Fixed-cost spending
  43. Spending that occurs aft fixed costs are paid is known as ___ spending.
    Discretionary

Card Set Information

Author:
 medic11
ID:
 190953
Filename:
 Co Officer Ch9
Updated:
2012-12-31 04:26:08
Tags:
Emerg Services Co Officer
Folders:

Description:
Ch 9
Show Answers:

What would you like to do?

Home > Flashcards > Print Preview