Co Officer Ch 13

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  1. The Co Officer ___ & ___ the activities needed to meet the mission of the organization
    Plans & Prioritizes
  2. ___ is a managerial function that determines in advance what an organization, grp or individual should do & how it will get done.
  3. What term describes the foundation of the mgmt process & includes planning, organizing, leading & controlling?
  4. What are the 5 types of planning?
    • Standing
    • Single use
    • Strategic
    • Operational / Administrative
    • Contingency
  5. ___ plans include the development of policies, procedures & rules that are used frequently.
  6. ___ -___ plans reach an obj in short period of time & accomplish a specific objective such as development of a program, project or budget.
  7. What type of plans chart the course of the organization over an indefinite future that is devised into definite time components?
    Strategic plans
  8. What are 3 characteristics of strategic plans?
    • Based on trends & expectations of future
    • Flexible & responsive to change
    • Must be communicated to all members
  9. What type of plans focus on HOW obj's will be accomplished as opposed to strategic plans that focus on WHAT the organization will do?
    Operational / Administrative
  10. Operational / Administrative plans are objective & fact based while strategic plans are ___.
  11. ___ plans create alternative plans that can be implemented in the event of uncontrollable circumstances.
  12. The 5 step planning model includes what 5 steps?
    • Identify the problem
    • Select the appropriate response
    • Design steps to solve problem
    • Implement solution
    • Evaluate effectiveness
  13. What are the 2 distinct activities of emergency incident planning?
    • Pre-Incident
    • At the incident scene
  14. At an emergency incident the Co Officer is making all decisions in an ___ manner.
  15. What 2 reasons for plan alterations?
    • Existing conds warrant changes
    • Original requirements are not being effectively met
  16. A ___ is an experienced member of the unit who can provide personal instruction & encouragement to the new employee.
  17. When speaking of hostile work environments Co Officers must know what 4 things?
    • Laws re workplace behavior
    • Behavior constituting sexual harass & create hostile enviro
    • Reporting process for sex harass charges
    • Employees rights
  18. What are the 3 types of conflict related behavior that mgmt must be aware of?
    • Passive
    • Assertive
    • Aggressive
  19. ____ behavior occurs when ppl hide their own emotions to appease others & avoid conflict.
  20. What type of behavior occurs when ppl express emotions openly by using threatening behavior to dominate the situation & "win."
    Aggressive Behavior
  21. What type of behavior is occurring when ppl express their emotions honestly & defend their rights w/o hurting others?
    Assertive Behavior
  22. What are the 5 types of conflict mgmt styles?
    • Avoiding
    • Accommodating
    • Forcing
    • Negotiating
    • Collaborating
  23. Taking a nonassertive or passive approach to conflict resulting in a lose-lose situation b/c there is no resolution is known as ___ ___.
    Avoiding Conflict
  24. Managing conflict by appeasing other persons by passively giving in to their position resulting in a lose-win b/c 2nd person's needs me at the expense of the 1st is known as what?
    Accommodating Conflict
  25. ____ conflict is relying on an aggressive & uncooperative approach to conflict mgmt resulting in a win-lose situation that could damage relationships & create animosity.
    Forcing Conflict
  26. The conflict mgmt style that reaches a compromise solution that all parties agree upon is called ___ conflict.
  27. Resolving conflict by sharing of information openly & honestly resulting in the best solution for the organization or community rather than an individual is known as ___ conflict.
  28. What are the 6 steps to conflict resolution?
    • ID the problem
    • Define the problem
    • List options
    • Determine appropriate conflict mgmt style
    • Convert decision to action
    • Test action against desired outcome
  29. What are 5 benefits to utilizing a peer mediation process to manage a conflict?
    • Relationships are maintained
    • External publicity avoided
    • Costly litigation avoided
    • Org & participants ctrl process
    • Participants ctrl resolution
Card Set:
Co Officer Ch 13
2013-01-02 11:50:52
Emerg Services Co Officer

IFSTA Co Officer Ch 13
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