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the way an individual sits, stands and moves is called?
what are some non-verbal cues?
voice, eye contact, physical appearance, gestures, and posture
is when you interact with another in an overpowering and forceful manner to meet your own personal needs at the expense of the other.
what is active listening?
requires full attention to what the patient is saying
what does communicating assertively means?
- being skilled in a variety of communication strategies
- having positive attitude
- feeling comfortable and in control
- feeling confident
- honoring that both have rights
what are some nonverbal therapeutic techniques?
- active listening
- maintaing silence
- minimal encouragement by nodding
- conveying acceptance
what consists of an exchange of information that facilitates the formation of a positive nurse-patient relationship and actively involves the patient in all areas of her or his care?
this usually blocks the development of a trusting and therapeutic relationship?
what question do not require a specific response and allow the patient to elaborate freely on a subject?
what question focus and seeks a particular answer?
what is the reciprocal process in which messages are sent and received between people?
what are the verbal therapeutic communication technique?
- closed questioning
- open-ended questioning
- stating observation
- offering information
what is essential to effective nurse patient interaction?
what is one of the most effective methods of therapeutic communication?
name one form of nonverbal communication that is inherent to the practice of nursing?
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