The process of buying, selling, or exchanging products, services, or information via computer.
A broader definition of EC that includes not just the buying and selling of goods and services, but also servicing customers, collaborating with business partners, and conducting electronic transactions within an organization.
brick-and-mortar (old economy) organizations
Old-economy organizations (corporations) that perform their primary business offline, selling physical products by means of physical agents.
virtual (pure-play) organizations
Organizations that conduct their business activities solely online.
click-and-mortar (click-and-brick) organizations
Organizations that conduct some e-commerce activities, usually as an additional marketing channel.
electronic market (e-marketplace)
An online marketplace where buyers and sellers meet to exchange goods, services, money, or information.
An internal corporate or government network that uses Internet tools, such as Web browsers, and Internet protocols.
A network that uses the Internet to link multiple intranets.
E-commerce model in which all of the participants are businesses or other organizations.
E-commerce model in which businesses sell to individual shoppers.
Retailers who sell over the Internet.
E-commerce model in which a business provides some product or service to a client business that maintains its own customers.
E-commerce model in which individuals use the Internet to sell products or services to organizations or individuals who seek sellers to bid on products or services they need.
E-commerce category that includes all internal organizational activities that involve the exchange of goods, services, or information among various units and individuals in an organization.
E-commerce model in which an organization delivers services, information, or products to its individual employees.
E-commerce model in which consumers sell directly to other consumers.
collaborative commerce (c-commerce)
The use of digital technologies that enable companies to collaboratively plan, design, develop, manage, and research products, services, and innovative EC applications.
E-commerce model in which a government entity buys or provides goods, services, or information to businesses or individual citizens.
(1) E-commerce activities conducted on Facebook or influenced by the site. (2) The ability to execute transactions in Facebook without leaving the network or leveraging the open graph by integrating Facebook into traditional site-based e-commerce platforms. It ties each transaction to the social graph.
An approach aimed at making the human–computer interface more natural.
The second generation of Internet-based services that lets people collaborate and share information online in new ways, such as social networking sites, wikis, communication tools, and folksonomies.
A category of Internet applications that help connect friends, business partners, or individuals with specific interests by providing free services such as photo presentation, e-mail, blogging, and so on using a variety of tools.
social networking service (SNS)
A service that builds online communities by providing an online space for people to build free homepages and that provides basic communication and support tools for conducting different activities in the social network.
The creation or sponsoring of a social network service and any activity, such as blogging, done in a social network (external or internal).
social commerce (SC)
The delivery of e-commerce activities and transactions through social networks and/or via Web 2.0 software.
A user-defined world in which people can interact, play, and do business. The most publicized virtual world is Second Life.
An economy that is based on digital technologies, including digital communication networks, computers, software, and other related information technologies; also called the Internet economy, the new economy, or the Web economy.
A new business model that uses IT in a fundamental way to accomplish one or more of three basic objectives: reach and engage customers more effectively, boost employee productivity, and improve operating efficiency. It uses converged communication and computing technology in a way that improves business processes.
corporate (enterprise) portal
A major gateway through which employees, business partners, and the public can enter a corporate website.
A method of doing business by which a company generates revenue to sustain itself and achieves its goals.
(1) The benefit that a company’s products or services provide to a company and its customers. (2) The benefits a company can derive from using EC.
tendering (bidding) system
Model in which a buyer requests would-be sellers to submit bids; the lowest bidder wins.
The branch of philosophy that deals with what is considered to be right and wrong.