chap 3

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  1. A breakdown in communication is an inevitable consequence of 
    an inablikty to properly interpret what is said
  2. Interpersonal communication exists at every level of any organization, but is most prevalent at the
    operational level
  3. According to more and miller, at the very least, communication is the lifeblood of the organization because 
    it is the process that ties the whole organization together
  4. In order for communication to be effective, it must be 
    reinforced throughout repetition
  5. One study of first line supervisors cited in the text showed that they spend the least amount of their communication time communicating with
  6. A successful communicator is one who
    is not concerned about personal self esteem
  7. The sender of the information determines the relevance and importance of the information, which is known as
  8. Because of __ the first line supervisor is in the position of controlling the amount and the nature of information that enters the information system
  9. The first line supervisor must be concerned about the ___ as it can prove to be more meaningful than the ____
    context, content
  10. According to more and miller first line supervisors spend ____percent of their communication time communicating with officers they supervise
  11. When the sender communicates without expecting or receiving feedback from the recipient, he or she is demonstrating
    one way communication
  12. one way communication is preferable when 
    compliance is imperative
  13. two way communication requires less planning due to
    the opportunity for feedback and ability to clarify the issues
  14. Advantages of two way communication may include
    improved accuracy and greater understanding
  15. There are a number of ways of overcoming communications barriers, including all but which of the following
    Use of one way communication to reduce the noise created by dicussion
  16. The foundation for real two way communication occurs when subordinates accept a supervisor as someone who
    supports and assists
  17. In a real working realationship where there is true commitment form subordinates there will be 
    genuine acceptance of each other
  18. A supervisor should treat each officer as a member of a team by 
    stressing strengths
  19. A supervisor must convey to each employee
  20. A supervisor must convey to each employee that
    he or she is willing to accept a certain degree of risk because the positive results usually exceed the errors that will occur 
  21. Spoken communication in contrast to written communication
      reinforces supportive relationships
  22. When feedback is provided it should be
    instructive or corrective
  23. According to Albert Mehrabian, the three components of a message that contributes to the commnication process in terms of impact are
    7% actual words, 38% the it is said, 55% non verbal
  24. Body language includes
    posture, facial expressions, eye contact
  25. Nonverbal communication is used primarily to convey 
    emotions, desires, preferences
  26. Paralanguage refers to 
    communication throughout voice inflection
  27. Effective eye contact can be used to 
    reinforce feedback, solicit or suppress the transmission of a message and support communication
  28. The need for good communication skills has becom increaingly important as the tasks performed hav become easier to accomplish
  29. Effective communication means getting the meaning across there fore a good communicator goes into great detail so there is a lengthy explanation
  30. Effective communication involves the transmission of the message and the redipient interpreting the message correctly
  31. When goals are compatible there is a greater possiblility that a message will be interpreted accurately
  32. The recipient of the information reacts to the message based on experiences, knowledge view points and frame of reference
  33. Barriers to communication can include concern about ones knowledge of the subject as well as the probability of being looked upon with displeasure 
  34. A supervisor can only obtain sound feedback when there is reason for officers t dispel fears and concerns that impede or impair two way communication
  35. A supportive relationship is one in which the subordiate is allowed to influence the supervisor
  36. Listening is an active process that includes ones intellectual capacities of comprehension and evalutation
  37. Successsful listeners should strive to keep an open mind and be fully cognizant of their own biases and rconceptions
  38. As a good listener waits until the sender completes a message before responding suspending judgement which is polite but has little or no effect on misinterpretation
  39. A supervisor can improve learning effectiveness by giving undivided attention to the speaker attempting to listen emotionally and adjusting to the senders message
  40. An effective supervisor recognizes that body language is an importnt element in the communication process
  41. Diversity training is not a component of intercultural communications 
  42. Proxemics refers to the nonverbal communication conveyed throught voice pitch volume and inflection 
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chap 3

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