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Allows an organisation to deal with market and environmental forces better than its competitors.
- Includes the people and groups with whom an organisation interacts.
A lack of complete information about the environment.
Customer relationship management (CRM)
Strategically tries to build lasting relationships with and add value for customers.
Supply chain management
Strategically links all operations dealing with resource supplies.
Total quality management (TQM)
Commitment to continuous improvement, product quality and customer satisfaction.
Always searching for new ways to improve operations quality and performance.
System of shared beliefs and values that develops within an organisation and guides the behaviours of its members.
A leader that uses sympbols to establish and maintain a desired organisational culture.
Commits the organisation to hiring and advancing minority groups and women.
- The background conditions that influence the organisation.
- Polictical conditions
- Economic conditions
- Sociocultural conditions
- Technological conditions
- Environmental conditions
A symbol of how organisations of today are refocusing on the customers with managers supporting the improvement of quality and value.
Rites, rituals, stories, heroes and symbols of an organisation.
Core values and fundamental beliefs on which the organisation is based.