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The process of measuring performance and taking action to ensure desired results.
Steps in the control process
- 1. Establish objectives and standards
- 2. Measure actual performance
- 3. Compare results with objectives and standards
- 4. Take corrective action
Preliminary controls, ensures that directions and resources are right before the work begins.
Focuses on what happens during the work process.
Takes place after and action is completed.
Occurs through self-discipline and self-control.
Occurs through direct supervision or administrative systems such as rules and procedures.
Influences behaviour through authority, policies, procedures and supervision.
Influences behaviour through norms and expectations set by organisational culture.
The influence of market competition on the behaviour of organisations and thier members.
The process of tying reprimands to the severity and frequency of misbehaviour.
Graphically displays the scheduling of tasks required to complete a project.
A combination of the critical path method and the program evaluation and review technique. A chart that breakdown a project into a series of activities.
- Tallies organisational performance on 4 perspectives.
- -Financial performance
- -Customer satisfaction
- -Internal processes
- -Innovation & learning
Management by objectives (MBO)
A process of joint objective setting between a manager and a staff member.
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