chap 7

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  1. Change is
    synergistic and cumulative
  2. It is the quality of __that takes priority in satisfying the need system of officers.
    work life
  3. When __is pervasive, there is greater potential for resistance
    ambiguity
  4. The grater the __, the more power that is taken away from the line officer.
    control of discretion 
  5. __serves to reduce resistance because the unknown becomes the known
    involvement
  6. Resistance to change can be lessened
    by intergrating informal leaders
  7. __may be necessary when there is no time for or success with a consultative process of change
    mandated change
  8. T/F The larger and more bureaucratic a department  is, themore it will resist change
    True
  9. T/F Police unions are viewd by line officers as a way to challenge the autocratic power of police mangers
    True
  10. Officers are adaptable to change and accept it readily when involved in the decision making process. T/F
    True
  11. Reasons for the acceptance of change include improving work conditions and having a choice. T/F
    True
  12. The resistance to change is usually individual and not collective T/F 
    False
  13. There is no need for the supervisor to distinguish between rational and emotioal resistance inorder to effect a change T/F
    False
  14. To be effective in implementing change a first line supervisor must gather and assimilate the facts surrounding the change and identify the resistance leadersT/F
    True
  15. Efforts to restrict the flow of information can only enhance resistance to change and reinforce the informal organiztion T/F
    True
  16. Officers will normally resist change when it involves such things as restricted or eliminated discretion T/F
    True

Card Set Information

Author:
carlsc
ID:
193970
Filename:
chap 7
Updated:
2013-01-20 21:06:39
Tags:
coping organizational change
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Description:
study guide
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