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2013-01-24 08:31:43

Chapter 11 Human Resources Management
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  1. What is human resources (HR) management?
    The specialized function of planning how to obtain employees, oversee their training, evaluate them, and compensate them.
  2. What is work-life balance?
    Efforts to help employees balance the competing demands of their personal and professional lives.
  3. What is quality of work life (QWL)?
    An overall environment that results from job and work conditions.
  4. What is a job description?
    A statement of the tasks involved in a given job and the conditions under which the holder fo a job will work.
  5. What is a job specification?
    A statement describing the kind of person who would be best for a given job--including the skills, education, and previous experience that the job requires.
  6. What is turnover rate?
    The percentage of the workforce that leaves every year.
  7. What is succession planning?
    Workforce planning efforts that identify possible replacements for specific employees, usually senior executives.
  8. What is employee retention?
    Efforts to keep current employees.
  9. What is contingent employees?
    Nonpermanent employees, including temporary workers, independent contractors, and full-time employees hired on a probationary basis.
  10. What is sexism?
    Discrimination on the basis of gender.
  11. What is glass ceiling?
    An invisible barrier attributable to subtle discrimination that keeps women and minorities out of the top positions in business.
  12. What is sexual harassment?
    Unwelcome sexual advance, request for sexual favors, or other verbal or physical conduct of a sexual nature within the workplace.
  13. What are diversity initiatives?
    Programs and policies that help companies support diverse workforces and markets.
  14. What is recruiting?
    The process of attracting appropriate applicants for an organization's jobs.
  15. What is termination?
    The process of getting rid of an employee through layoff or firing.
  16. What are layoffs?
    Termination of employees for economic or business reasons.
  17. What are worker buyouts?
    Distributions of financial incentives to employees who voluntarily depart; usually undertaken in order to reduce the payroll.
  18. What is mandatory retirement?
    Required dismissal of an employee who reaches a certain age.
  19. What are performance appraisals?
    Periodic evaluations of employees' work according to specific criteria.
  20. What is a 360-degree review?
    A multidimensional review in which a person is given feedback from subordinates, peers, superiors, and possibly outside stakeholders such as customers and business partners.
  21. What is an electronic performance monitoring (EPM)?
    Real-time computer-based evaluation of employee performance.
  22. What are orientations programs?
    Sessions or procedures for acclimating new employees to the organization.
  23. What are skills inventory?
    A list of the skills a company needs from its workforce, along with the specific skills that individual employees currently possess.
  24. What is compensation?
    Money, benefits, and services paid to employees for their work.
  25. What is a salary?
    Fixed cash compensation for work, usually by a yearly amount; independent of the number of hours worked.
  26. What are wages?
    Cash payment based on the number of hours an employee has worked or the number of units an employee has produced.
  27. What is a bonus?
    A cash payment, in addition to regular wage or salary, that serves as a reward for achievement.
  28. What are commissions?
    Employee compensation based on a percentage of sales made.
  29. What is profit sharing?
    The distribution of a portion of the company's profits to employees.
  30. What are employee benefits?
    Compensation other than wages, salaries, and incentive programs.
  31. What are cafeteria plans?
    Flexible benefit programs that let employees personalize their benefits packages.
  32. What are retirement plans?
    Company-sponsored programs for providing retirees with income.
  33. What are pension plans?
    Generally refers to traditional, defined-benefit retirement plans.
  34. What is a 404(k) plan?
    A defined-contribution retirement plan in which employers often match the amount employees invest.
  35. What is an employee-stock-ownership plan (ESOP)?
    A program that enables employees to become partial owners of a company.
  36. What are stock options?
    A contract that allows the holder to purchase or sell a certain number of shares of a particular stock at a given price by a certain date.
  37. What is an employee assistance program (EAP)?
    A company-sponsored counseling or referral plan for employees with personal problems.
  38. What is gain sharing?
    Typing rewards to profits or cost savings achieved by meeting specific goals.
  39. What is pay for performance?
    An incentive program that rewards employees for meeting specific, individual goals.
  40. What is knowledge-based pay?
    Pay tied to an employee's acquisition of knowledge or skills; also called competency-based pay or skill-based pay.