what vehicle carries you and your patient throught the interview?
does verbal or nonverbal communication convey your true feelings?
three inner factors
liking other, empathy, and ability to listen
viewing the world from the other persons inner frame of reference while remaining yourself. recognizing and accepting the other persons feelings without criticism. "feeling with the person rather than feeling like the person"
privacy, refuse interruptions, physical environment, dress, note taking, take and video recording and EHR