Managment test 1 Section 1 Vocab
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is the degree to which the organization achieves a stated goal or succeeds in accomplaishing what it tries to do
refers to the amount of resources used to achieve an organizational goal. is based on how much raw material,money and people are necessary for producing revenue.
is a social entity that is goal directed and delibertly structured.
is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading and controlling organizational resources.
managers fail because
they show stress durring stressfull times
the manager has poor poor communication skills and poor interpersonal skills
specialist vs managers
- specialist get things done on their ow
- perform specific task
- work as an individual
- works primarily indepently
- cordinates and diverse task
- gets things done through others
- builds networks
- works in highly interdependently
interim managers or contingent managers
are managers who do not work with just one group but rather are set in to work on certain tasks or projects.
this manager usually has a specific skill that will help the organization achieve its goal
Customer relationship management systems
This system utilizes latest technology to keep in close touch with customers and collect and manage large amounts of customer data.
this information can help employees and managers offer superior customer service
think ** pandora,
Information technology growth has allowed companies to outsource
which is a means of contracting out selected functions or activites to other organizations that can do the work more cost effeciently
think india - customer service call in program
What would you like to do?
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