Organization Test 2

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tmckenzie98
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198137
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Organization Test 2
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2013-02-07 11:43:48
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Bus test
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Flash cacrds for Ch 3,4 and 1/2 of 5
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  1. Projection
    Implying your faults and/or strengths onto another
  2. Perceptioual distortions and problems
    Definition
    The way people see life interpret data
  3. Perceptioual distortions and problems, Mental processes of people

    Denial
    Refuse to change, painful to admit you might be wrong
  4. Perceptioual distortions and problems, Mental processes of people
    Stereotyping
    Race gender national orign height looks, groups or class
  5. Perceptioual distortions and problems, Mental processes of people
    Halo Effect
    People like/dislike you based on some specific item, sports,  dress, school attended (harvard)
  6. Perceptioual distortions and problems, Mental processes of people

    Projection
    Implying your weakness or strengths onto another
  7. ATTRIBUTION THEORY AND BLAME

    LOCUS OF CONTROL

    Bad event External
                   Internal
    External Bad instructor, book mommy and daddy

    Internal I did it, its my fault I didn't study
  8. ATTRIBUTION THEORY AND BLAME           

    LOCUS OF CONTROL

    Good  event
    External ?               Internal ?
    External Instructor, book give others credit for my success

    Internal I studied well, I'm smart, I'm great
  9. Walmans Corny Wisdom Principles

    80/20 Rule
    • 80 don't care about you, 10% of the don't like you and the remaining 10%  d o like you.
    • Concentrate on the 80%
  10. Walmans Corny Wisdom Principles
    Over communicate
    In everything, tell em you'll be late, early, going to lunch, sorry etc
  11. Walmans Corny Wisdom Principles

    Do 1 1/2
    If you do anything make sure you go out in style.
  12. Walmans Corny Wisdom Principles
    Excuses are like lions.
    They are cute when they are little  and few in number
  13. Walmans Corny Wisdom Principles

    Do something
    Boss asked for report, give him/her something, put some effort into it
  14. Walmans Corny Wisdom Principles

    Suck up sincerely
    Makes those around you know you appreciate everything, when you flatter quote realistic items that have occured
  15. Walmans Corny Wisdom Principles

    How you do it Vs what you do
    It's not what you do, but how you do it. Thhis is style again. If you want a high emtional IQ start working on it.
  16. Walmans Corny Wisdom Principles

    Be a problem solver - "Fake it - till you make it.
    When asked to do something you don't knoe how to do most people decline. If you step forward a nd volunteer you will become the resident expert and eventually become very valuable to your employer
  17. Learning
    You can not learn anything without putting it into action
    Inante inborn
  18. Learning types

    Modeling
    Observing imitating copying
  19. Learning types

    Shaping
    Teaching rewarding steps
  20. Learning types
    Shaping
    Teaching rewarding steps
    A.
    Wages, bonus attaboy promotions stick/carrot
  21. Learning types
    ShapingTeaching
    rewarding steps
    b
    Discipline
  22. Cognitive Learning
    Your mental reasoning insight opinion
  23. Informal learning 70% of workplace learning
    O J T on the job training, water cooler, experience modeling
  24. Cognitive learning
    Four types
    Practical Skills
    technical competence
  25. Cognitive learning
    Four types
    Intrapersonal skills
    Within yourself
  26. Cognitive learning
    Four types
    Interpersonal skills
    Witih others
  27. Cognitive learning
    Four types
    Cultural  skills
    company goals, company expectations
  28. Intention/Orientation of learner
    A
    Mastery learning it for personal satisfaction
  29. Intention/Orientation of learner
    B.
    Performance reason  public improve over others , win the race job girl
  30. Problems with informal learning
    negative or false facts
  31. E learning
    Interner yes I should take course
  32. E learning any problems with this type of learning
    need to be self motivated self disciplined
  33. Learning styles- people learn besty in different ways, not always enjoyable
    Visual
    notes, graphs, pictures read
  34. Learning styles- people learn besty in different ways, not always enjoyable
    Auditory
    Hearing lecture
  35. Learning styles- people learn besty in different ways, not always enjoyable
    Kinesihetic
    KLearning by doing, physically
  36. Learning styles- people learn besty in different ways, not always enjoyable
    Four modes
    C
    r
    a
    h
    • Concrete experience
    • Reflective observation
    • Abstractions/Generalization
    • Hypotheses to be tested (action)
  37. Walman
    Learning Methods
    R
    A
    I
    • Repitition
    • Association experience
    • Impressiom
  38. Attitudes 3 Components interrelated
    Average attitude
    Average attitude
  39. Attitudes 3 Components interrelated
    Cognitive Realm
    Mental ability know your process, knowledge, common sense, you like what you know
  40. Attitudes 3 Components interrelated
    Affective  Realm
    What you feel your emotions
  41. Attitudes 3 Components interrelated
    Behavioral Realm
    What people see in you
  42. Attitudes 3 Components interrelated

    Cognitive Dissonance
    studied hard for test and recieved a score of 60%
    Ouch, what you expected didn't happen therefore you have a clash btw expectations and reality
  43. Emotions 3 Components in the workplace
    Internal Physiological Arousal
    Heart beat, blood pressure changes
  44. Emotions 3 Components in the workplace
    Expressive behavior
    facial expression (red faced) trembling, excited mad
  45. Emotions 3 Components in the workplace
    Cognitive Appraisal
    • What do you attribute the cause too
    • What happened, blame it on  someone or did I do this? CH 3 attribution theory
  46. When can you show emotion?
    You can show emotion anytime, just try to exercise control.
  47. Positive mental attitude
    YOU BET GOT TO
  48. Emotional Labor
    Fake it, it may be the right thing to do. Fake it to get my way
  49. Emotional Dissonance
    • gap btw what you feel and what you express
    • the larger this gap is the quicker you experience burn out
  50. Positive attitude and job satisfaction
    High satisfaction
    • 80/20 80 like it 20 hate it right job for you if you like your boss.
    • When people are satisfied they are more productive
  51. Positive attitude and job satisfaction
    Organizational Citizenship Behavior
    Part a
    You do things that are right yet don't recieve credit
  52. Positive attitude and job satisfactionOrganizational Citizenship BehaviorPart B
    Extra things they didn't have to do. You would pick the person who bends over and picks up the piece of thrash.
  53. Values
    Traditionalists, Baby boomers V Gen X and Gen Y
    • baby bpoomers like more structure, more loyal to company.
    • Generation X more independent, free will, loyal to caree. Willing to move around more comapnies f or advancement
  54. How are values learned
    By what age
    5
  55. How are values learned
    Modeling -?
    Shaping school ?
    Informal
    • :Positive or Negative
    • :Positive or Negative
    • Who, what
  56. Clarifying Values
    Mesh btw individual and organizational values

    a.
    B.
    • Don't mesh quit
    • signifant emotional event such as a death, divorce
  57. Changing Values
    Hign emotional IQ
    Be able to give credit to someone that dont like
  58. Changing Values
    Low emotional IQ
    could not give credit to someone they do not like
  59. Moral Choices
    What a person thinks they should do in a given situation
  60. Ethical Decision making  criteria
    Consequences
    Does the good outweigh the bad
  61. Ethical Decision making  criteria
    Principle
    Wrong or right
  62. Ethical Decision making  criteria
    Person
    the person doing the action, do I trust them Hitler Gandi
  63. Major causes of ethical problems
    Greed
    Selfishness vs self interest
  64. Major causes of ethical problems
    Culture
    Depends upon the caliper of employees (family) how you were raised
  65. Major causes of ethical problems

    Relationships
    Influence actions Ethics may depend upon who you hang out with
  66. Eight Step Guide Ethical Decision
    Ga    De     I ap     I  c   I  o   If     Th     Ch
    Gather Facts - legality precedants
  67. Eight Step Guide Ethical Decision
    Ga    De     I ap     I  c   I  o   If     Th     Ch
    Define ethical issues lying
  68. Eight Step Guide Ethical Decision
    Ga    De     I ap     I  c   I  o   If     Th     Ch
    Identify affected parties
  69. Eight Step Guide Ethical Decision
    Ga    De     I ap     I  c   I  o   If     Th     Ch
    Identify consequences
  70. Eight Step Guide Ethical DecisionGa    De     I ap     I  c   I  o   If     Th     Ch
    Identify Obligations
  71. Eight Step Guide Ethical DecisionGa    De     I ap     I  c   I  o   If     Th     Ch
    If it were made public what would you do
  72. Eight Step Guide Ethical DecisionGa    De     I ap     I  c   I  o   If     Th     Ch
    Think creative - options
  73. Eight Step Guide Ethical DecisionGa    De     I ap     I  c   I  o   If     Th     Ch
    Check your intution - feel, taste, smell
  74. Defining moment
    Choosing between two rights
  75. Organizational approaches to enhancing ethical and socially responsible behavior

    Lead
    Lead by example walk the walk,,
  76. Organizational approaches to enhancing ethical and socially responsible behavior
    Written
    Written codes of conduct, sign it terms to be used lived by
  77. Organizational approaches to enhancing ethical and socially responsible behavior
    Formal
    Formal mechanism for complaints
  78. Organizational approaches to enhancing ethical and socially responsible behavior

    Whistle
    How are the whistle blowers treated
  79. Organizational approaches to enhancing ethical and socially responsible behavior

    Tr
    Training
  80. Organizational approaches to enhancing ethical and socially responsible behavior
    Cross
    Cross cultural influences on ethics someplaces bribery is ok
  81. Organizational approaches to enhancing ethical and socially responsible behavior
    Financial
    Financial consequences Morale, satisfaction, profits, less lawsuits, saves money
  82. Decision
    Two or more alternatives solve a problem or attain a goal 50% success, 50% failure why time, money, information, short cuts, poor effort
  83. Programed Vs NonProgramed

    Programed
    routine, simple, repetitive, questions like Do I grant this customer credit
  84. Programed Vs NonProgramed
    Non Programed
    Original Infrequent, complex "Do I go to school?"
  85. Degree of risk and Uncertainity
    Degrees
    Example worked your butt off saved 10K you have four choices how to invest it
    Certainty
    Bank 100% safe insured low reward
  86. Degree of risk and UncertainityDegreesExample worked your butt off saved 10K you have four choices how to invest it
    Incomplete certainty
    Stock market 70% chance of earning
  87. Degree of risk and UncertainityDegreesExample worked your butt off saved 10K you have four choices how to invest it
    Uncertainty
    No probaability can be assigned start a new business
  88. Degree of risk and Uncertainity
    Degrees
    Example worked your butt off saved 10K you have four choices how to invest it

    Framing
    People do not like to hear about risk must learn how to frame wording i a positive presentation
  89. Classical /Behavioral Decision Model
    Classical decision model
    Enviroment is certain, logical, stable, rational complete
  90. Classical /Behavioral Decision Model
    Behavioral decision model

    But many decisions have
    Emotional personal uncertain
  91. Classical /Behavioral Decision ModelBehavioral decision model
    But many decisions have
    people have cognitive limitations
  92. Famous Decision Model
    I, D C, D A, E A, C O, I D & E C
    Identify problem
  93. Famous Decision Model
    I, D C, D A, E A, C O, I D & E C
    Decision Criteria ground rules How much money (time) do I have
  94. Famous Decision Model
    I, D C, D A, E A, C O, I D & E C
    Develope Alternatives or alternative solutions
  95. Famous Decision Model
    I, D C, D A, E A, C O, I D & E C
    Evaluate alternatives pros/cons develope 3 to 5
  96. Famous Decision Model
    I, D C, D A, E A, C O, I D & E C
    Choose One
  97. Famous Decision Model
    I, D C, D A, E A, C O, I D & E C
    Implement decision
  98. Famous Decision Model
    I, D C, D A, E A, C O, I D & E C
    Evaluate and control
  99. Influences on decision making
    • best decision vs satisfying decision
    • Left side of brain logical L = L
    • Right side is creative
  100. Intutuion
    E
    Experience based don't need to go through the steps, more experience the better
  101. Intutuion
    L V R
    Left brain vs right
  102. Limitations
    Heuristics
    Form of sterotyping, simple rules of thumb easy, cheap
  103. Personality and Cognitive Intelligence
    analysis paralysis vs confidence
  104. "Self-Efficacy"
     - believing in oneself, having gall, confidence
  105. Emotional Intelligence
    Ability to control emotions react but don't over react
  106. Quality and Accessibility of Information
    Little information (recon)
  107. Quality and Accessibility of Information
    Overestimate vs underestimate always worse to underestimate
  108. Quality and Accessibility of Information
    Pro vs Rea
    Proactive  vs Reaactive Challenger is a definite example
  109. POLITICAL CONSIDERATIONS
    • What do my friends think?
    • What does my boss think?
  110. Crisis vs Conflict
    Pressure pressure pressure under pressure some become stronger, more efficient
  111. Values of decision maker
    Some like status quo - don't like change, some value monkey, relationships
  112. Cognitive learning is based on learning physical skills rather than the mental.

    True False
    False
  113. Shaping is the technique of learning that is done by imitating other people.

    True False
    False
  114. Most learning is done formally which is learning that has an expressed goal.

    True False
    False
  115. Baby boomers are more loyal to an organization then Generation X's.

    True False
    True
  116.  E-learning works best for most people.

    True  False
     False
  117. Good organizational citizenship is when corporations donate funds to needy charities.

    True  False
    False
  118. Learning for one's own benefit is called Performance based learning.

    True  False
    False
  119. Learning must be enjoyable for it to work.

    True  False
    False
  120. Cognitive dissonance takes place when your inputs don't equal the outputs you expected.

    True  False
    True
  121. Most studies show that companies that are ethical are slightly less profitable than other companies.

    True  False
    False
  122. Whistle blowers spread false rumors about the company.

    True  False
    False
  123. 12 Some people give reason to blame external events, others blame internal events (themselves) this locus of control is called"attribution theory".

    True  False
    True
  124. Many people are good analyzers but don't like to make decisions. This is called "analysis paralysis".

    True  False
    True
  125. Auditory learners best learn under conditions where they are moving physically.

    True  False
    False
  126. Learning cannot take place unless it is put into action.

    True  False
     False
  127.  Suck up Sincerely means ________________
    Find things in common
  128. Joe attributes the outside world for most of his troubles. His locus of control is _____________?
    External
  129. The third step in the decision making process is _________
    Develope solutions - alternatives
  130. Choosing between two rights is called a ____________
    Defining moment
  131. The halo effect is _________________ and is different from stereotyping which is _________________.
    unintended, intended
  132. The model for decision making had seven steps - the last three steps are ____________________.
    Choose  immplement and evaluate
  133. Attitudes have three components that are interrelated, the first is cognitive, the second is affective, and the third isbehavioral. Which one dealt with the emotional realm?___
    Affective
  134. Denial is the most likely to take place when the information being processed is
    A. confusing
    B.misperceived
    C.complex
    D.painful
    D.painful
    (this multiple choice question has been scrambled)
  135. Stereotypes can lead to perceptual errors in evaluating another person because we
    a.are overly influenced by one positive trait about the individual
    b.are overly influenced by one negative trait about the individual
    c.tend to believe that person has the same faults we do
    d.tend to assign group attributes and ignore the uniqueness of the individual
     
    d.tend to assign group attributes and ignore the uniqueness of the individual
  136. Ethics based on Focusing on the Duties and Obligations of what is right is right is based on
    a.Consequences View - where the good outweighs the bad
    b.Principle View - what is right and what is wrong are clear cut
    c.Integrity View - the integrity of the person doing the act
    d.all of the above
    b.Principle View - what is right and what is wrong are clear cut
  137. Decisions fail for many reasons - which one is the most common?
    a.analysis paralysis
    b.too much information 
    c.taking short cuts
    d.time frame is too long
    c.taking short cuts
  138. People give many reasons for their behavior - this is called
    a.analysis paralysis theory
    b.cognitive dissonance
    c.halo effect 
    D attribution theory
    D attribution theory
  139. Baby Boomers are
    a. like more structure than other generations.
    b.like more freedom than other generations c.have never really grown up
    d.more common in the United States than Europe
    a.like more structure than other generations
  140. People learn for many different reasons. Learning to play the guitar for most people is
    a.halo effect 
    b.mastery based
    c.performance based
    d.shaping
    b.mastery based

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