Foundations of Management Chapter 10 & 12 - Work Motivation
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What is motivation?
Psychological processes that arouse and direct goal-directed behavior
How does Maslow's Need Hierarchy Theory work?
We are motivated when we are in dire need of an item moving up the pyramid.
What are the 3 needs of McClelland's Need Theory?
- The Need for Achievement
- The Need for Affiliation
- The Need for Power
What is the basic premise of Herzberg's Motivator-Hygiene Model?
Job satisfaction is not a continuum from satisfied to dissatisfied
What are the two continuums for Herzberg's Motivator-Hygiene Model?
- No satisfaction - Satisfaction
- Dissatisfaction - No dissatisfaction
What are the Hygiene Factors for Herzberg's Model?
- Job characteristics associated with job dissatisfaction
- Supervisory relations
- Working conditions
What are the Motivators for Herzberg's Model?
- Job characteristics associated with job satisfaction
What is equity theory?
Making comparisons of your performance and compensation to your neighbor's
What are the 3 kinds of Organization Justice?
- Distributive Justice
- Procedural Justice
- Interactional Justice
What is Distributive Justice?
- The perceived fairness of how resources and rewards are distributed
- Example: If you are happy to receive an extra $2000
What is Procedural Justice?
- The perceived fairness of the process and procedure used to make allocation decisions
- Example: How people were given $2000
What is Interactional Justice?
- Extent to which people feel fairly treated when procedures are implemented
- Example: People getting laid off and all they do is just lock the door on you
What important work-related variables are perceptions of equity related to?
- Work performance
What are the managerial implications of equity theory and organizational justice research?
Managers should try to be as direct and transparent when making decisions.
In the Expectancy Theory of Motivation, what is the path from effort to performance?
In the Expectancy Theory of Motivation, what is the path from performance to the outcomes?
What does Locke's Goal-Setting Theory say?
People are motivated when they set goals
What are the guidelines for SMART goals?
- Results oriented
- Time bound
In the Job Characteristics Model, explain Skill variety?
When someone knows a number of skills and could possibly fill in for another person
What is Job Design?
Changing the content or process of a specific job to increase job satisfaction and performance
What are 3 motivation strategies associated with Job Design?
- Job Rotation
- Job Enlargement
- Job Enrichment
What is Job Rotation?
Moving employees from one specialized job to another
What is Job Enlargement?
putting more variety into a job
What is Job Enrichment?
Building achievement, recognition, responsibility and advancement into the work
What are Content Theories?
- Internal things that motivate people
- Example: pride, importance, freedom
What are Process Theories?
- They are the combination of internal and external factors that motivate people.
- Example: Money + importance
What type of theory is Maslow's Need Hierarchy?
What type of theory is McClelland's Need Theory?
What type of theory is Herzberg's Motivator-Hygiene Theory?
What type of theory is Adam's Equity Theory?
What type of theory is Vroom's Expectancy Theory?
What type of theory is Locke's Goal Setting Theory?
What are the levels of Maslow's Need Hierarchy Theory pyramid (bottom to top)?
What are the managerial implications of Maslow's Need Hierarchy Theory?
- Once a certain need is met, motivational control is temporarily lost.
- Must present them with another need moving up the pyramid.
Explain the Need for Achievement in McClelland's Need Theory?
- It's the desire to accomplish something difficult
Explain the Need for Affiliation in McClelland's Need Theory.
It's the desire to be sociable and spend time with others
Explain the Need for Power in McClelland's Need Theory.
Desire to dominate or be the person in charge, making decisions.
In the Job Characteristics Model, explain task identity.
When your work defines or reflects who you are
In the Job Characteristics Model, explain task significance.
How important your task is
In the Job Characteristics Model, explain autonomy.
How much freedom your job gives you
In the Job Characteristics Model, explain feedback.
Do you get consistent feedback and response on your work?
Job enlargement is also referred to as...
Job enrichment is also referred to as...
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