Foundations of Management Chapter 10 & 12 - Work Motivation

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Foundations of Management Chapter 10 & 12 - Work Motivation
2013-02-21 14:27:44
motivation final

Work motivation
Show Answers:

  1. What is motivation?
    Psychological processes that arouse and direct goal-directed behavior
  2. How does Maslow's Need Hierarchy Theory work?
    We are motivated when we are in dire need of an item moving up the pyramid.
  3. What are the 3 needs of McClelland's Need Theory?
    • The Need for Achievement
    • The Need for Affiliation
    • The Need for Power
  4. What is the basic premise of Herzberg's Motivator-Hygiene Model?
    Job satisfaction is not a continuum from satisfied to dissatisfied
  5. What are the two continuums for Herzberg's Motivator-Hygiene Model?
    • No satisfaction - Satisfaction
    • Dissatisfaction - No dissatisfaction
  6. What are the Hygiene Factors for Herzberg's Model?
    • Job characteristics associated with job dissatisfaction
    • Salary
    • Supervisory relations
    • Working conditions
  7. What are the Motivators for Herzberg's Model?
    • Job characteristics associated with job satisfaction
    • Achievement
    • Recognition
    • Responsibility
  8. What is equity theory?
    Making comparisons of your performance and compensation to your neighbor's
  9. What are the 3 kinds of Organization Justice?
    • Distributive Justice
    • Procedural Justice
    • Interactional Justice
  10. What is Distributive Justice?
    • The perceived fairness of how resources and rewards are distributed
    • Example: If you are happy to receive an extra $2000
  11. What is Procedural Justice?
    • The perceived fairness of the process and procedure used to make allocation decisions
    • Example: How people were given $2000
  12. What is Interactional Justice?
    • Extent to which people feel fairly treated when procedures are implemented
    • Example: People getting laid off and all they do is just lock the door on you
  13. What important work-related variables are perceptions of equity related to?
    • Salary
    • Vacation
    • Work performance
    • Sabotage?
  14. What are the managerial implications of equity theory and organizational justice research?
    Managers should try to be as direct and transparent when making decisions.
  15. In the Expectancy Theory of Motivation, what is the path from effort to performance?
  16. In the Expectancy Theory of Motivation, what is the path from performance to the outcomes?
  17. What does Locke's Goal-Setting Theory say?
    People are motivated when they set goals
  18. What are the guidelines for SMART goals?
    • Specific
    • Measurable
    • Attainable
    • Results oriented
    • Time bound
  19. In the Job Characteristics Model, explain Skill variety?
    When someone knows a number of skills and could possibly fill in for another person
  20. What is Job Design?
    Changing the content or process of a specific job to increase job satisfaction and performance
  21. What are 3 motivation strategies associated with Job Design?
    • Job Rotation
    • Job Enlargement
    • Job Enrichment
  22. What is Job Rotation?
    Moving employees from one specialized job to another
  23. What is Job Enlargement?
    putting more variety into a job
  24. What is Job Enrichment?
    Building achievement, recognition, responsibility  and advancement into the work
  25. What are Content Theories?
    • Internal things that motivate people
    • Example: pride, importance, freedom
  26. What are Process Theories?
    • They are the combination of internal and external factors that motivate people.
    • Example: Money + importance
  27. What type of theory is Maslow's Need Hierarchy?
    Content Theory
  28. What type of theory is McClelland's Need Theory?
    Content Theory
  29. What type of theory is Herzberg's Motivator-Hygiene Theory?
    Content Theory
  30. What type of theory is Adam's Equity Theory?
    Process Theory
  31. What type of theory is Vroom's Expectancy Theory?
    Process theory
  32. What type of theory is Locke's Goal Setting Theory?
    Process theory
  33. What are the levels of Maslow's Need Hierarchy Theory pyramid (bottom to top)?
    • Physiological
    • Safety
    • Love
    • Esteem
    • Self-actualization
  34. What are the managerial implications of Maslow's Need Hierarchy Theory?
    • Once a certain need is met, motivational control is temporarily lost.
    • Must present them with another need moving up the pyramid.
  35. Explain the Need for Achievement in McClelland's Need Theory?
    • It's the desire to accomplish something difficult
    • Task-oriented
  36. Explain the Need for Affiliation in McClelland's Need Theory.
    It's the desire to be sociable and spend time with others
  37. Explain the Need for Power in McClelland's Need Theory.
    Desire to dominate or be the person in charge, making decisions.
  38. In the Job Characteristics Model, explain task identity.
    When your work defines or reflects who you are
  39. In the Job Characteristics Model, explain task significance.
    How important your task is
  40. In the Job Characteristics Model, explain autonomy.
    How much freedom your job gives you
  41. In the Job Characteristics Model, explain feedback.
    Do you get consistent feedback and response on your work?
  42. Job enlargement is also referred to as...
    Horizontal loading
  43. Job enrichment is also referred to as...
    Vertical loading