304 ch2.txt

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304 ch2.txt
2013-02-11 21:59:18


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  1. Surface-level diversity
    Differences in easily perceived characteristics, such as gender, race, ethnicity, age, or disability, that do not necessarily reflect the ways people think of feel but that may activate certain stereotypes
  2. Deep-level diversity
    Differences in vales, personality, and work preferences that become progressively more important for determining similarity as people get to know one another better
  3. Discrimination
    Noting of a difference between things; often we refer to unfair discrimination, which means making judgments about individuals based on stereotypes regarding their demographic group
  4. Biographical characteristics
    Personal characteristics—such as age, gender, race, and length of tenure—that are objective and easily obtained from personnel records. These characteristics are representative of surface-level diversity
  5. Ability
    An individual’s capacity to perform the various tasks in a job
  6. Intellectual abilities
    The capacity to do mental activities—thinking, reasoning, and problem solving
  7. General mental ability (GMA)
    An overall factor of intelligence, as suggested by the positive correlations among specific intellectual ability dimensions
  8. Physical abilities
    The capacity to do tasks that demand stamina, dexterity, strength and similar characteristics
  9. Diversity management
    The process and programs by which managers make everyone more aware of and sensitive to the needs and differences of others