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Differences in easily perceived characteristics, such as gender, race, ethnicity, age, or disability, that do not necessarily reflect the ways people think of feel but that may activate certain stereotypes
Differences in vales, personality, and work preferences that become progressively more important for determining similarity as people get to know one another better
Noting of a difference between things; often we refer to unfair discrimination, which means making judgments about individuals based on stereotypes regarding their demographic group
Personal characteristics—such as age, gender, race, and length of tenure—that are objective and easily obtained from personnel records. These characteristics are representative of surface-level diversity
An individual’s capacity to perform the various tasks in a job
The capacity to do mental activities—thinking, reasoning, and problem solving
General mental ability (GMA)
An overall factor of intelligence, as suggested by the positive correlations among specific intellectual ability dimensions
The capacity to do tasks that demand stamina, dexterity, strength and similar characteristics
The process and programs by which managers make everyone more aware of and sensitive to the needs and differences of others
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