304 ch3.txt

Card Set Information

304 ch3.txt
2013-02-11 22:02:03

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  1. Attitudes
    Evaluative statements or judgments concerning objects, people, or events
  2. Cognitive component
    The opinion or belief segment of an attitude
  3. Affective component
    The emotional or feeling segment of an attitude
  4. Behavioral component
    An intention to behave in a certain way toward someone or something
  5. Cognitive dissonance
    Any incompatibility between two or more attitudes or between behavior and attitudes
  6. Job satisfaction
    A positive feeling about one’s job resulting from an evaluation of its characteristics
  7. Job involvement
    The degree to which a person identifies with a job, actively participates in it, and considers performance important to self-worth
  8. Psychological empowerment
    Employees’ belief in the degree to which they affect their work environment, their competence, the meaningfulness of their job, and their perceived autonomy in their work
  9. Organizational commitment
    The degree to which an employee identifies with a particular org and its goals and wishes to maintain membership in the org
  10. Perceived organizational support (POS)
    The degree to which employees believe an organization values their contribution and care about their well-being
  11. Employee engagement
    An individual’s involvement with, satisfaction with, and enthusiasm for the work he or she does
  12. Core self-evaluations
    Bottom-line conclusions individuals have about their capabilities, competence, and worth as a person
  13. Exit
    Dissatisfaction expressed through behavior directed toward leaving the org
  14. Voice
    Dissatisfaction expressed through active and constructive attempts to improve conditions
  15. Loyalty
    Dissatisfaction expressed by passively waiting for conditions to improve
  16. Neglect
    Dissatisfaction expressed through allowing conditions to worsen
  17. Emotional intelligence (EI)
    The ability to detect and to manage emotional cues and information