_________ is a Supervisor's high expectation of employees and the employee's subsequent high level of performance
A Self-Fulfilling Prophecy
The process by which individuals try to control the impressions other have of them; most likely occurs in a job interview
These individuals attribute their success to ability and their failures to lack of efforts, (which are both internal causes)
A psychological tendency that is expressed by evaluating a particular entity with some degree of favor or disfavor
A person does not have an attitude until they respond on these 3 basis's:
Affective, Behavior Intentions, Cognition
A state of tension that is produced when an individual experiences conflict between attitudes and behaviors
2 major influences on attitudes are ______ and ___________.
Direct Experience and Social Learning
A pleasurable or positive emotional state resulting from the appraisal of one's job or job experience
In relation to job satisfaction, the behavior that is above and beyond the call of duty
Organizational Citizenship Behavior (OCB)
An employee's intention to remain in an organization because of a strong desire to do so which encompasses loyalty to the organization
An employee's tendency to remain in an organization because the person cannot leave due to significant exit barriers to remain.
3 major characteristics of the Source Affect Persuasion
Expertise, Trustworthiness, Attractiveness
2 Cognitive Routes of Persuasion
Central Route and Peripheral Route
4 Work Values relevant to individuals
Achievement, Concerns for Others, Honesty, Fairness
A personality characteristic indicating one's willingness to do whatever it takes to get one's way (the ends justify the means).
The process of arousing and sustaining goal-directed behavior.
Maslow’s Hierarchy of Needs begins with________ and ends with _________.
Physiological Needs / Self Actualization
This theory states that only ungratified needs motivate behavior. Needs are satisfied in sequence. Once satisfied, a need declines in importance and the next higher need is activated.
Maslow's Progression Hypothesis
McGregor’s Theory X Assumptions are _____ Order Needs
According to McClelland, people with a ______ need for power like to control people and events.
McClelland stated the best managers have a high need for ___________and a low need for________.
Social Power / Affiliation
______________is both a motivation and hygiene factor
This theory suggests that people are motivated when they find themselves in situations of inequity or unfairness.
Adam’s Theory of Inequity
Characteristics of Internals (Locus of Control)
-Have a higher job satisfaction and performance
-Are more likely to assume manager positions
-Prefer participative management styles
-Want to exercise control in their work environment
-Desire a voice in how work is performed (second test question)
-Will not react well to being closely supervised
This model focuses on personal perceptions of the performance process (Effort, Performance, Reward).
Expectancy Model for Motivation
The ability to influence another person
It is institutionalized power that is inherent to the position rather than the
The range in which attempts to influence a person will be perceived as legitimate and will be acted on without a great deal of thought
Zone of Indifference
Most often used in the disciplinary process, ____________ is based on the agent’s ability to cause the target to have an unpleasant experience.
The elusive power that is based on interpersonal attraction. As a manager trainee, you are assigned to a mentor to gain insight to your job. The relationship you have with the mentor is based on ________.
The power of the future; it has the strongest relationship with performance and satisfaction.
The negative face of power. Power used for personal gain. When a manager treats others as objects to be used to get ahead or abuse situations as win/lose, the manger is using _____________.