B-06a Organizational Behavior

2 Traits commonly associated with top performing employees

A relatively stable set of characteristics that influence an individual's behavior

5 Traits of the "Big Five" Personality Model

A person's overall view of him/herself as being able to perform effectively in a wide variety of situations, including the events and challenges that make life demanding

Managers should encourage employees to raise their self esteem by giving them appropriate ________ and _________ for success.

According to Jung, the most important distinction amongst individuals is?

The process of interpreting information about another person

The individual's pattern of thinking or thought process.

The 3 barriers that may cause a job interviewer to make an incorrect hiring decision based solely on the applicant's physical appearance:

_________ is a Supervisor's high expectation of employees and the employee's subsequent high level of performance

The process by which individuals try to control the impressions other have of them; most likely occurs in a job interview

These individuals attribute their success to ability and their failures to lack of efforts, (which are both internal causes)

A psychological tendency that is expressed by evaluating a particular entity with some degree of favor or disfavor

A person does not have an attitude until they respond on these 3 basis's:

A state of tension that is produced when an individual experiences conflict between attitudes and behaviors

2 major influences on attitudes are ______ and ___________.

A pleasurable or positive emotional state resulting from the appraisal of one's job or job experience

In relation to job satisfaction, the behavior that is above and beyond the call of duty

An employee's intention to remain in an organization because of a strong desire to do so which encompasses loyalty to the organization

An employee's tendency to remain in an organization because the person cannot leave due to significant exit barriers to remain.

3 major characteristics of the Source Affect Persuasion

2 Cognitive Routes of Persuasion

4 Work Values relevant to individuals

A personality characteristic indicating one's willingness to do whatever it takes to get one's way (the ends justify the means).

The process of arousing and sustaining goal-directed behavior.

Maslow’s Hierarchy of Needs begins with________ and ends with _________.

This theory states that only ungratified needs motivate behavior.  Needs are satisfied in sequence.  Once satisfied, a need declines in importance and the next higher need is activated.

McGregor’s Theory X Assumptions are _____ Order Needs

According to McClelland, people with a ______ need for power like to control people and events.

McClelland stated the best managers have a high need for ___________and a low need for________.

______________is both a motivation and hygiene factor

This theory suggests that people are motivated when they find themselves in situations of inequity or unfairness.

Characteristics of Internals (Locus of Control)

This model focuses on personal perceptions of the performance process (Effort, Performance, Reward).

The ability to influence another person

It is institutionalized power that is inherent to the position rather than the
individuals.

The range in which attempts to influence a person will be perceived as legitimate and will be acted on without a great deal of thought

Most often used in the disciplinary process, ____________ is based on the agent’s ability to cause the target to have an unpleasant experience.

The elusive power that is based on interpersonal attraction. As a manager trainee, you are assigned to a mentor to gain insight to your job.  The relationship you have with the mentor is based on ________.

The power of the future; it has the strongest relationship with performance and satisfaction.

The negative face of power.  Power used for personal gain. When a manager treats others as objects to be used to get ahead or abuse situations as win/lose, the manger is using _____________.