MBA 502 Quiz 5

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kat918sla
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200771
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MBA 502 Quiz 5
Updated:
2013-02-19 23:32:32
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Management
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Job design and individual differences
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  1. What type of organization allows more power to the employee but has the drawbacks of keeping employees motivated and advancing in position?
    Wide Span of Control=Flat organization
  2. What organizational structure has many levels of authority relative to the organization's size?
    Tall structures; narrow span of control
  3. What organizational structure allows for managers to closely supervise employees and allow more opportunities for advancement but have the drawbacks of employees not being able to make decisions without supervision?
    Narrow Span of control= tall organization
  4. What organizational structures have few levels but wide span of control?
    flat structures
  5. What is centralization?
    the process of retaining authority in the hands of high-level managers, who make all the decisions
  6. What type of organization have top-level managers retain decision-making authority?
    centralized organization
  7. What is the process of distributing authority throughout the organization, where members of an organization have the permission to make a decision without obtaining approval from a higher level manager?
    decentralization
  8. Decentralized operations puts more authority at lower levels and leads to _____organizations.
    flat
  9. What is a work analysis?
    The procedure through which you determine the duties of jobs and characteristics of people who should be hired for them
  10. What is the purpose of a work analysis?
    • Describe observable behaviors
    • don't make it personal
    • hold up under scrutiny
  11. What are the procedures of a work analysis?
    • 1. collect and record job information
    • 2. Check for accuracy
    • 3. Determine what the job involves (task, activities, behaviors, duties)
    • 4. Determine what the job requires (knowledge, abilities, skills, & other characteristics as they apply: KSAOC's)
    • 5. Write descriptions and specifications
  12. What is a determination of exactly what tasks must be performed to complete the work?
    job design
  13. What are the characteristics of job design?
    • job simplification
    • job enlargement 
    • job enrichment
    • job rotation
  14. What job design characteristic reduces the number of task that each employee performs resulting in job specialization? What does this lead to for the employee?
    • job simplification
    • employee becomes proficient in task due to repetition ex: assembly line (boring, less involved)
  15. What job design characteristic adds tasks to a  job to enhance variety to make it more interesting?
    Job enlargement
  16. What job design characteristic adds task and level of responsibility (autonomy)?
    job enrichment
  17. What job design characteristic has people doing other jobs within organization with same job title and level of skill (take turns doing different jobs)?
    job rotation
  18. What are the 5 core dimensions in a job characteristics model?
    • Skill variety
    • task identity
    • task significance
    • autonomy
    • feedback
  19. What core dimension (job characteristics model) is the number of tasks associated with job title?
    skill variety
  20. What core dimension (job characteristics model) is the degree to which an employee understands how their work contributes to the complete product or service?
    task identity
  21. What core dimension (job characteristics model) is the degree to which the employee perceives that their work impacts others?
    Task Significance
  22. What core dimension (job characteristics model) is being responsible for outcomes of your work; ability to make decisions about the pace and approach to work?
    Autonomy
  23. What core dimension (job characteristics model) is access to info about the outcomes of work and progress towards goals?
    feedback
  24. What is the job characteristics approach/ model?
    suggest that jobs should be redesigned to include important core dimensions that increase motivation, performance, and satisfaction, and reduce absenteeism and turnover
  25. What are two types of values?
    • terminal value: what we aspire to 
    • instrumental values: What we should do
  26. what are hierarchy of values in terms of importance?
    value system
  27. What are values in action?
    norms
  28. What are two sources of values?
    • genetics
    • social influence- parents, teachers, authority figures
  29. What describes what we think, feel, and how we choose to behave toward an object?
    Intellect and emotion (attitude)
  30. What 3 components do attitudes consist of?
    • cognitive component
    • affective component
    • behavioral component
  31. What attitude component deals with the processing of facts, opinions, prior information  and experience, and is used to develop the concept or the idea?
    cognitive component
  32. What attitude component deals with an emotional attachment to the attitude or one's feelings about the attitude?
    affective component
  33. What attitude component deals with the willingness to act in a manner that is consistent with the held attitude?
    behavioral component
  34. What two attitudes may relate to performance?
    • satisfaction- how much effort and energy invest in what you do
    • commitment- loyalty toward company
  35. Cognitive dissonance is when _____and _______ are inconsistent.
    attitudes and behavior
  36. What is personality?
    a stable pattern of characteristics or traits that influence behavior and describes our uniqueness
  37. -General theory of behavior
    -Describes how people behavior similarly
    -Stable over time
    Are Aspects of ________?
    personality
  38. What is the debate between nature vs nurture?
    • nature- personality is based on heredity ex: twins research
    • nurture- personality is based on environment(culture, family, and social group membership)
    • interactive- personality based on both
  39. What are the Big Five personality traits?
    • 1. Conscientiousness: focus one thing at a time
    • 2. Extraversion: measure of where you get your energy
    • 3. Agreeableness: value harmony in relationships
    • 4. Emotional Stability: degree to which you're easily provoked
    • 5. Openness to experience: degree to which you're comfortable to openness and new experiences
  40. What is Jung's Typology?
    It identifys different problem solving styles (Career Planning)
  41. Jung's Typology
    -Facts and Data; Tangible information
    Sensation
  42. Jung's Typology
    -Abstract concepts; possibilities; big idea
    Intuition
  43. Jung's Typology
    -Impersonal Analysis; Logic and Reason
    Thinking
  44. Jung's Typology
    -consideration for how decision impacts others' values
    Feeling
  45. Jung's Typology
    -Structured; Decisive; orderly
    judging
  46. Jung's Typology
    - Flexible and adaptive; Spontaneous
    Perceiving
  47. Jung's Typology
    How we perceive data is _________
    sensation vs intuition
  48. Jung's Typology
    How we make decisions is ________
    Thinking vs Feeling
  49. Jung's Typology
    How you present yourself to outside world is _____
    Judging vs. Perceiving
  50. What is based on Jung's Typology?
    Myers-Briggs Type Indicator (MBTI)
  51. What are the 4 MBTI Dimensions?
    • Extraversion-Introversion
    • Sensing-Intuiting
    • Thinking-Feeling
    • Judging-Perceiving
  52. What personality type is involved in a chronic struggle to achieve more in less time?
    Type A Personality
  53. What personality type is rarely harried or in a rush; feels no need to work or achieve on a clock?
    Type B personality
  54. What is the degree to which individuals believe they have control over their lives?
    Locus of Control
  55. Locus of control is divided into what two types?
    • internal- their actions dictates what happens
    • external- believe things happen because of luck, chance, or fate
  56. What is the perception process?
    • observing information via the senses
    • screening the information and selecting what to process
    • organizing the selected data into patterns for interpretation and response
  57. What is the tendency to assign attributes to someone solely on basis of membership to a particular group?
    Stereotyping
  58. What is the effect where the perceiver evaluates all dimensions of another person based solely on one impression favorable or unfavorable?
    Halo or Horn Effect
  59. What common distortion is assigning your own traits to someone else?
    Projection
  60. What common distortion is when you protect yourself from other opposing view by rationalizing your own views?
    Perceptual Defense
  61. What common distortion is the ideal of expectations; people will perform as your expectations of them?
    Self-fulfilling Prophecy
  62. What is the process of how we explain why people behave why they do?
    attributions
  63. ______says characteristics of the person led to the behavior.
    Internal attribution
  64. ___ says something about the situation caused the person's behavior.
    Attribution
  65. What are the 3 factors that influence whether an attribution will be external or internal?
    • Distinctiveness- whether the behavior is unusual for that person
    • Consensus- whether other people tend to respond to similar situations in the same way
    • Consistency- whether the person being observed has a history of behaving in the same way
  66. _____is when an individual underestimates situational causes and overestimates personal characteristics.
    fundamental attribution error

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