Exam 1 for MIS

Card Set Information

Author:
SusanneS28
ID:
201205
Filename:
Exam 1 for MIS
Updated:
2013-02-19 12:47:49
Tags:
Chapters
Folders:

Description:
Chapters 1-3
Show Answers:

Home > Flashcards > Print Preview

The flashcards below were created by user SusanneS28 on FreezingBlue Flashcards. What would you like to do?


  1. The names and phone
    numbers of customers are examples of the ________ component of a customer
    relationship management information system.

    A. software
    B. procedure
    C. people
    D. data
    D. data
    (this multiple choice question has been scrambled)
  2. The materials ordering
    process in a manufacturing firm is a part of its inbound logistics.

    a. false
    b. true
    b. true
  3. Which of the following
    is an appropriate technique for creating memorable, strong passwords?

    A. base them on the first letters of the words in a phrase
    B. use your favorite foreign words
    C. use a collection of randomly selected letters, numbers, and
    special characters
    d. base them on little known personal details such as a favorite
    object or place
    A.  base them on the first letters of the words in a phrase
    (this multiple choice question has been scrambled)
  4. A Windows Live ID is
    not essential to set up a SkyDrive.

    a. false
    b. true
    a. false
  5. Which of the following
    cannot be considered a part of the sales process?

    A. promotions
    B. marketing
    C. inbound logistics
    D. outbound logistics
    C. inbound logistics
    (this multiple choice question has been scrambled)
  6. The sales process
    involves sales and marketing as well as outbound logistics activities.

    a. false
    b. true
    b. true
  7. A security protocol
    for logging in to a computer is an example of the ________ component of an
    information system.

    A. software
    B. procedure
    C. hardware
    D. data
    B. procedure
    (this multiple choice question has been scrambled)
  8. Only one user at a
    time can open SkyDrive documents for editing.

    a. false
    b. true
    b. true
  9. Bargaining power of
    customers is likely to be the highest for ________.

    A. industrial buying
    B. patented drugs
    C. public transportation
    D. application to a university
    A. industrial buying
    (this multiple choice question has been scrambled)
  10. A strong password
    should contain ________.

    A. upper case letters, lower case letters, and special characters
    B. a complete dictionary word in a foreign language
    C. your user name or real name
    D. less than seven characters
    A. upper case letters, lower case letters, and special characters
    (this multiple choice question has been scrambled)
  11. One needs to have
    hardware and computer programming skills to use an information system.

    a. false
    b. true
    a. false
  12. When companies make it difficult or expensive
    for customers to change to another product this is an example of establishing
    high __________ costs to gain a competitive advantage.
    switching
  13. The five components in the framework are
    __________.
    symmetrical
  14. In Porter's value chain, __________ included
    research and development.
    technology
  15. Robert's firm has locations in Sydney, Dubai,
    London, New York, and Rio. The marketing department meets using __________
    communications.
    asynchonous
  16. Both software and procedures in the five
    component framework serve as __________.
    instructions
  17. Information systems in organizations must
    facilitate the organization's __________.
    competitive strategy
  18. __________ concern broader-scoped organizational issues.
    Strategic decisions
  19. The __________ ratio of computers has fallen
    dramatically for years.
    price/performance
  20. By providing customers with the addresses and easy email access between senders and receivers, a shipping company can reduce
    their customers' costs and __________ their customers to their services.
    lock-in
  21. Every computer-based information system contains hardware, software, data, people and __________.
    procedures
  22. Although it is not possible to increase your IQ, it is important to realize that you can increase the __________ of your thinking.
    quality
  23. A group of components that interact together to achieve a goal or purpose is called a __________.
    system
  24. Information systems exist to help businesses achieve their __________.
    goals and objectives
  25. The components of the five-component framework for information systems are symmetrical in their functions.

    a. false
    b. true
    b. true
  26. Information systems should not be subject to the financial analyses to which other assets are subjected.

    a. false
    b. true
    a. false
  27. As work moves from the human side to the computer side in an IS, one can observe an increasing degree of difficulty of change.

    a. false
    b. true
    a. false
  28. Management information systems (MIS) is best defined as ________.
    b. the development and use of information systems that help businesses achieve their goals andobjectives
  29. An operating system like Windows or Linux is an example of the ________ component of an information system.
    a. software
  30. Because of Moore's Law, the cost of data communications and data storage is essentially zero.

    a. false
    b. true
    b. true
  31. Which of the following statements is true of good information?
    c. Good information should be based on correct and complete data.
  32. Which of the following is an example of computer hardware?
    a. a computer monitor
  33. Which of the following is NOT a characteristic of good information?
    a. interchangeability
  34. Identify the most popular version control application for general business.
    b. Microsoft SharePoint
  35. Discussion forums are an effective way to obtain team opinions because it forces participation of the entire team.

    a. false
    b. true
    a. false
  36. Document libraries are collaboration tools that are used during all the phases of a project.

    a. false
    b. true
    b. true
  37. Kyra orders 500 units of Type-2 steel beams for the next month for her company. In doing so, she has made a(n) ________ decision.
    d. operational
  38. One can use Microsoft Office SharePoint Designer to tailor the look and feel of SharePoint sites. However, some software developers use Microsoft Visual Studio to customize the sites. What is the reason behind this?
    c. Visual Studio provides greater customization and control.
  39. Being a skilled and persuasive presenter is extremely important for an effective collaborator.

    a. false
    b. true
    a. false
  40. Determining the best mix of products that a company should sell is an example of an unstructured decision.

    a. false
    b. true
    b. true
  41. Fundamentally, SharePoint is considered a list manager. Why?
    a. Each of the items in it is a list of items of some type.
  42. Most structured decisions do not involve collaboration.

    a. false
    b. true
    b. true
  43. The purpose of the planning phase in a project is to determine ________.
    c. who will do what and by when
  44. Predicting the future direction of the stock market would be an example of a(n) __________ decision.
    unstructured
  45. When a group of people work together to achieve a common goal, it is called a __________.
    collaboration
  46. Deciding which invoices to pay today would be an example of a(n) __________ decision.
    operational
  47. Workflow control is critical to project management because of __________.
    task dependencies
  48. Computing reorder quantities of products is an example of a(n) __________ process.
    structured decision
  49. Collaboration tools pose __________.
    security risk
  50. Need for collaboration increases as the decisions become more structured.

    a. false
    b. true
    a. false
  51. Seema John, the floor supervisor at a call center, calls Bryan, a call attendant, into her office. She reports observing a few critical omissions in his calls, a finding supported by recent customer surveys. Bryan feels that Seema is just throwing her weight around. Which aspect of collaboration seems to be dysfunctional in this scenario?
    b. Bryan needs to learn to receive feedback.
  52. "What tasks need to be accomplished?" This question must be answered during the starting phase of a project.

    a. false
    b. true
    a. false
  53. Determining the best mix of products that a company should sell is an example of an unstructured decision.

    a. false
    b. true
    b. true
  54. Employees of multinational organizations who work in different time zones will likely find ________ communication to be more effective.

    a. synchronous
    b. asynchrounous
    b. asynchonous
  55. Focused differentiation refers to providing a better product or service within an industry segment.

    a. false
    b. true
    b. true
  56. The bargaining power of grain farmers in a surplus year is a weak force.

    a. false
    b. true
    b. true
  57. According to Porter's model of business activities, interactions across value activities are called ________.
    c. linkages
  58. An organization wants to achieve competitive advantage through process implementations. Which of the following actions would help them do that?
    a. establishing alliances
  59. Which of the following is defined as an organization's response to the structure of its industry?
    a. competitive strategy
  60. Identify a primary activity in the value chain.

    A. negotiating prices with vendors
    B.
    C.
    D. receiving and disseminating inputs to the product
    D. receiving and disseminating inputs to the product
    (this multiple choice question has been scrambled)
  61. An inventory of raw materials can be considered a repository.

    a. false
    b. true
    b. true
  62. A(n) ________ is a collection of something, such as data and raw materials.
    d. repository
  63. Porter's five forces included the bargaining power of customers and suppliers, the threat of new entrants, competition among rivals, and __________.
    threat of substitutions
  64. Employees usually __________ the change that comes with business process redesign.
    resist
  65. There is a very low threat of __________ into the aircraft manufacturing market.
    new entrants
  66. Porter started a movement to create integrated business systems by describing value chains and their __________.
    linkages
  67. N-joi Ice Cream was facing competition to their flagship brand of "black sesame soft ice cream". The competitor began offering three varieties of "black sesame soft ice cream." N-joi decided to counter the threat by introducing five new varieties. Which competitive strategy is N-joi implementing?
    b. product differentiation
  68. The bargaining power of grain farmers in a surplus year is a weak force.

    a. false
    b. true
    b. true
  69. PowerCruise, a holiday cruise firm, recently offered its existing customers an extension of six months to their membership without any additional charges. By doing this, which competitive strategy is PowerCruise implementing?
    c. locking in of customers
  70. A business that selects a differentiation strategy would naturally structure itself around low-cost activities.

    a. false
    b. true
    a. false
  71. Huen Software, an application provider to the gaming industry, decided to increase its portfolio by developing 3-D graphics-supported games for the mobile gaming industry. By doing this, which competitive strategy is Huen Software implementing?
    b. product differentiation
  72. When ABC developed the package tracking application, they were trying to gain competitive advantage by creating a new IT __________.
    service
  73. Shared documents in __________ systems are placed in libraries.
    version-control
  74. The __________ separates those who have easy access to the Internet from those who do not.
    digital divide
  75. A(n) __________ process is one for which there is no agreed upon decision making methods.
    unstructured decision
  76. Participants do not need to be in the same place or participate at the same time for a __________ meeting.
    virtual
  77. Companies want to create __________ in order to lock in their customers.
    barriers
  78. The automobile industry is characterized by many manufacturers and intense competition among them. This statement represents ________.
    high levels of rivalry
  79. Which of the following statements is consistent with the central idea of business process design?
    c. Organizations should not automate or improve existing functional systems.
  80. An organization responds to the structure of its industry by choosing a competitive strategy.

    a. false
    b. true
    b. true
  81. According to Porter's value chain model, the firm's __________ includes training, compensation, and hiring.
    human resources
  82. Discussion forums are an effective way to obtain team opinions because it forces participation of the entire team.

    a. false
    b. true
    a. false
  83. The decision about team members' roles and authorities is made during the ________ phase of a project.
    a. starting
  84. Collaboration involves coordination and communication, but it is greater than either of those alone.

    a. false
    b. true
    b. true
  85. __________ thinking centers on the self, with little appreciation for others' points of view.
    Egocentric
  86. Windows Live SkyDrive includes license-free Web application versions of Word, Excel, PowerPoint, and OneNote.

    a. false
    b. true
    b. true
  87. Microsoft Groove is a videoconferencing application that also supports team wikis and team member blogs.

    a. false
    b. true
    a. false
  88. Clicking the ________ option in SharePoint will send you an email any time anyone changes the document.
    a. Alert Me
  89. __________ allow one team member to post an idea and have others comment on it.
    Discussion forums
  90. Data becomes information when it has a __________.
    context
  91. Which of the following pieces of information, if true, would confirm that a decision is operational?
    The decision concerns day-to-day activities.
  92. With Google Docs documents are stored on the user's computer. True or False
    False
  93. When a firm like AOL offers free anti-spam protection to their customers, they are trying to gain a competitive advantage by __________ their customers.
    locking in
  94. Locking in customers by making it difficult or expensive for customers to move to another product is called establishing high ________.
    switching costs
  95. The bargaining power of suppliers is a weak force when considering the example of students purchasing gasoline. True or False
    False
  96. Which of the following is most closely associated with the concept of switching costs?
    a.  entry barriers
  97. Which of the following terms best represent the activity of transforming raw materials into a finished product or service?
    operations
  98. Locking in customers by making it difficult or expensive for customers to move to another product is called establishing high ________.
    operations
  99. When a firm like AOL offers free anti-spam protection to their customers, they are trying to gain a competitive advantage by __________ their customers.
    creating products or services for
  100. Consequences of Moores law
    ••YouTube••iPhone••Facebook••Second Life••Pandora••Twitter••LinkedIn

What would you like to do?

Home > Flashcards > Print Preview